Customer reviews from sentrysafe.com
SentrySafe - 2.0 Cu. Ft. Fire- and Water-Resistant XXL Safe with Combination Lock - Charcoal Gray
Average customer rating
4.5
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
95
4 Stars
39
3 Stars
11
2 Stars
0
1 Star
4
93%of customers recommend this product.
(
129 out of
139)
Customer Reviews for SentrySafe - 2.0 Cu. Ft. Fire- and Water-Resistant XXL Safe with Combination Lock - Charcoal Gray
Posted by: Bob CR
from Florida
Verified Purchase:Yes
The box came in with water damage, safe seems ok. The handle does not seem to catch the mechanism properly and we need to play with it to open the safe. This is the same reason we tossed the old one, but we thought it was us. It may be a lack of attention to choosing quality parts and monitoring the assembly process with tight tolerances. We will see if it gets worse or "heals" up.
Response from sentrysafe.comBy CS, May 8, 2025
We sincerely apologize for the inconvenience you experienced with your safe. We appreciate your feedback and will ensure it is forwarded to our quality team for further review. If you would like to discuss this in more detail, please do not hesitate to contact us at 1-800-828-1438. Our team will be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: ShadyOak Farm
from Missouri
Verified Purchase:Yes
We did weeks of research before purchasing our Senty Safe. Because of its fire and water rating, we went with this safe. It’s not a heavy safe, so we planned on securing it to the wall with the provided bolt kit, however after we received it we saw in the instructions that if we use the kit the water warranty is void. We probably would have gone with a heavier safe if we had known that before purchase - this was not stated in any written material we found in our research.
Written by a customer while visiting sentrysafe.com
Posted by: Shimmy
from Gilbert, Arizona
Verified Purchase:Yes
This was a replacement for another safe. Opted to choose a traditional dial combination lock; electronic/keypad system failed on the other safe, making it a giant doorstop.
The lock system is easy to use; the addition of a key to supplement the combination was a nice feature.
The construction of the safe is very solid with heavy grade materials. The interior is vary spacious and with additional trays (purchased separately), organizing items is simple.
The UL rating for the safe was good enough for my needs, with the hope that it never needs to be tested.
Overall, the size, price, and quality of components made the decision easy.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: winston auld
from Elk Grove Ca
Verified Purchase:Yes
This safe works well in the space I have to keep it
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Jim36022
from Deatsville, Alabama
Verified Purchase:Yes
Delivered in perfect condition. Good directions for setup and use. Provides all features I think I need in a safe.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Bill Safe
from Phoenix, AZ
Verified Purchase:Yes
The safe is the right size for the valuables that I want to keep safe.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: slough5
from Salem, OR
Verified Purchase:Yes
We bought this safe to replace a smaller Sentry model we have had for some time.
The safe fits perfectly in the space we chose for it. I haven't finished putting items in yet, but it is obviously big enough to hold what I have now with some room to spare. Looking forward to it lasting a long time.
The safe fits perfectly in the space we chose for it. I haven't finished putting items in yet, but it is obviously big enough to hold what I have now with some room to spare. Looking forward to it lasting a long time.
I would recommend this to a friend!
Response from sentrysafe.comBy Noel H, Tech Support , January 16, 2020
We appreciate your feedback. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.
Written by a customer while visiting sentrysafe.com
Posted by: Patricia Anne
from Wisconsin
Verified Purchase:Yes
Many features that I was looking for in a safe for home use
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com