Customer reviews from sentrysafe.com
SentrySafe - 2.0 Cu. Ft. Fire- and Water-Resistant XXL Digital Alarm Safe with Touch Lock - Charcoal Gray
Average customer rating
3.8
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
12
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
5
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for SentrySafe - 2.0 Cu. Ft. Fire- and Water-Resistant XXL Digital Alarm Safe with Touch Lock - Charcoal Gray
Posted by: JTR1
from Miramar, FL
Verified Purchase:Yes
I really like this safe, it is very nice overall, but the battery tray has a design flaw. There are notches in the plastic battery tray that restrict the batteries from making contact. At first, I thought that the safe was defective, until I isolated the problem to the battery tray. I was able to fix the problem by putting pieces of aluminum foil in the tray to complete the metal to battery contact. I called Sentry safe customer service, which was excellent, the and they sent me out a replacement battery tray. However, the replacement tray had the same problem. Which leads me to believe that this is a design flaw with the tray. This safe is otherwise a 5 star product, but I can't believe that I am the only person that has experienced this issue. It's very unfortunate that a great product such as this is tainted by a very inexpensive design flaw.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: BS 1
from Venice, Fl
Verified Purchase:Yes
So far excellent, size seems just right for home use. Water, Fire Proof and 6 bolt door lock were big selling points for us. Even Bank Safety Deposit Boxes don’t offer this. Digital Keypad, plus Key and security alarm also big pluses. We are about to give up Bank Safety Deposit Box and eleminate those trips to Bank and hassle of signing in to gain acess. A Sentry Safe Seems Solution of Future.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Indira
from Calgary
Verified Purchase:Yes
My previous sentry safe did not open and had to spend for the locksmith to open. Hence I left with no option to purchase a new product again. It makes me very nervous when I place my valuables especially passport which I might not be able to take out in emergencies.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Shannon S, Customer Service, September 4, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.
Written by a customer while visiting sentrysafe.com
Posted by: stevefurlan
from Costa Mesa, CA
Verified Purchase:Yes
After I made a phone call to Sentry and an agent helped me with the initial setup, I feel confident that my important paperwork is (Sentry) safe.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Does not open every time with the combination prov
on June 24, 2021
Posted by: Salad
from New York
Does not open every time, with the combination provided,
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 28, 2021
We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Unhappy With Safe
from State College, PA
Verified Purchase:Yes
Will not open, I got safe and could not open it. Called help line twice and got different info how to open but following book and instruction for help line safe still will not open. So as it stands the safe is unusble. I have wasted so much time on this purchase.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, August 12, 2021
We are sorry for the experience with your safe and not being able to open it. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: RogerW
from East Alton,IL
Verified Purchase:Yes
Roomy enough for all my "stuff" that needs to be kept safe and secure. Like the pull out hanging file and adjustable top drawer. The handle is really stiff to operate but I think it may loosen up a little with use.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: PhilM
from London, KY
Verified Purchase:Yes
This sturdy and solid. It has a nice appearance and finish. The handle binds a little and the digital screen requires a solid push to illuminate - not a “tap”as suggested in the manual.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com