Customer reviews from brother-usa.com
Brother - Network-Ready Wireless All-In-One Printer - Gray
Average customer rating
3.5
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
27
4 Stars
11
3 Stars
10
2 Stars
8
1 Star
11
62%of customers recommend this product.
(
40 out of
65)
Customer Reviews for Brother - Network-Ready Wireless All-In-One Printer - Gray
Customer Rating
2
Could be better
on August 2, 2015
Posted by: LLR1005
from Texas
Very slow to receive print jobs from computer. Single sheet feed often makes loud rattling noises when stating to draw in paper. Print instructions do not always go back to default. Sort to same order as originals doesn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Took it back
on March 10, 2014
Posted by: JTT6300
It ate my paper, wouldn't allow single sheet feed without ruining the paper. It was noisy and seemed like it was about to come apart.
Bought a different brand.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
on March 26, 2014
Posted by: schmidterditter
I would say so far it seems slower than the other printer. Hopefully it lasts longer (more than 2 years). And, the wait time for customer service is WAY TOO LONG. I don't care if it is free. If it takes a long time to get a customer service rep., then it's wasting MY TIME which is also valuable. If you're going to solicit free tech service, then get enough staff to run it efficiently!!! I will have to comment later on how well the printer performs. I have not had enough time to evaluate it because I've been on the phone trying to get it installed properly.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
not worth it
on May 26, 2014
Posted by: Southjersey
from missouri
Biggest problem is something weird with their SPOOL logic. In the unlikely event that you are printing several items successfully and you want a different number of copies for each document, the last value entered will control the number of copies for every and all documents waiting to print including the one currently printing. This is a major bug that I have not seen before in any other desk top or mainframe printer.
• Brother does not grasp that gravity is an excellent way of loading paper and presumes to use underneath trays which, like HP printers, means that it’s going to jam.
• Cannot print on paper used previously, perhaps not flat enough.
• Does not show which side should be up for printing on paper trays
• Printing from rear
o Rear area hard to reach
o Rear tray hard to figure out and harder to use, printer insists on using Tray 1 instead
o No paper holding device
o When printing from the rear, printer runs several blank pages
• Cannot print on paper used previously, perhaps not flat enough.
• Does not show which side should be up for printing on paper trays
• Printing from rear
o Rear area hard to reach
o Rear tray hard to figure out and harder to use, printer insists on using Tray 1 instead
o No paper holding device
o When printing from the rear, printer runs several blank pages
• Jams – Easily convinced that it has a jam whether It really does or doesn’t, once convinced there’s no way to reset except by literally pulling the plug.
• Scanning - no control over size or resolution
• Noisy - particularly when compared to Canon
• S-L-O-W to print, particularly web pages, perhaps easily overwhelmed by volume of print.
• Two sided – why, when printing only 1 page, does it feel obligated to go through the motions of printing on the rear?
• Hard to reach jammed paper on actual jam
• ADF (document feed) particularly fussy about what it loads. Will reject paper that’s too thick, if the paper is too thin will grab several to compensate.
• User not allowed to select source of paper on the preview screen
• If print out is halted, printer insists on printing the afterbirth instead of just deleting it.
• Scanning - no control over size or resolution
• Noisy - particularly when compared to Canon
• S-L-O-W to print, particularly web pages, perhaps easily overwhelmed by volume of print.
• Two sided – why, when printing only 1 page, does it feel obligated to go through the motions of printing on the rear?
• Hard to reach jammed paper on actual jam
• ADF (document feed) particularly fussy about what it loads. Will reject paper that’s too thick, if the paper is too thin will grab several to compensate.
• User not allowed to select source of paper on the preview screen
• If print out is halted, printer insists on printing the afterbirth instead of just deleting it.
Stick with Canon, you won’t be disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice
on June 2, 2014
Posted by: TireShop
from Gilroy, CA
Just got printer so I can't really say much, but so far so good. I like the fact that it's wireless and any device that's connected to my network can send documents over to the printer wirelessly to be printed. Also, very compact and I also like that Brother thought about us business owners and the need for space in our offices. It was a great idea to hide the cables inside the machine.
Fast and very clear documents. A little slow before printing out 1st page, but I think that can be corrected if I really wanted to by changing the power save settings.
Fast and very clear documents. A little slow before printing out 1st page, but I think that can be corrected if I really wanted to by changing the power save settings.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Total fulfillment of requirements
on July 11, 2014
Posted by: Harv
from Avon, CT
The MFC-J4710 has allowed me to discard a B size printer which had aperiodic use - with the inkjets unreliable. The MFC-J4710 has given me superb results with nary a hiccup.
I now have all my office functions in one reliable J4710DW machine - to supplement an older Brother 5240 printer (laser) which has delivered almost 100,000 copies
I now have all my office functions in one reliable J4710DW machine - to supplement an older Brother 5240 printer (laser) which has delivered almost 100,000 copies
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great printing poor scanning
on May 8, 2015
Posted by: Butch15
from Walnut Creek, CA
I really like the 11x17 printing? It was easy to setup. Mine is a mfg. refurbished printer and scanning at resolutions greater than 300 results in wide bands of varying brightness. Level 5 tech support said 300 adequate for scanning photos so don't worry about bands.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best Printer products
on June 10, 2015
Posted by: Anonymous
from Sanford, NC
The MFC-J4710DW is the best printer I have ever owned. The quality of the printed output is always excellent. I have other Brother products that also meet this criteria.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com