Customer reviews from Kitchen Aid
KitchenAid - 14-Cup Coffeemaker - Contour Silver
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - 14-Cup Coffeemaker - Contour Silver
Customer Rating
1
Love the Coffee Maker... Hate the Carafe
on November 1, 2016
Posted by: itsCarole
from North Texas
[This review was collected as part of a promotion.] I purchased this coffee maker as a replacement for our dependable ole Black & Decker. We have been using the Kitchen Aid for just a short time, and have been very pleased with it. We have always been very gentle with the Carafe and have always hand washed it. Tonight, a chunk of the glass broke away from one side of the pouring shield. I came to the web page to see about getting a replacement carafe, but it is out of stock. After I starting reading reviews, it seems that this is a flaw in the design of the carafe. Now, I have a nearly new, expensive coffee maker and cannot even purchase a replacement carafe. I am NOT a happy camper. All of my appliances, large and small, are Kitchenaid/Whirlpool, but it seems I will now have to go buy another coffee maker. I am very disappointed in what otherwise would be an excellent coffee maker. Because of the carafe, I will not recommend this product to anyone.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear itsCarole, Thank you for providing feedback about your Coffee Carafe. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: LuvKitchenaid
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this coffee maker...makes great coffee and a lot of it.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, LuvKitchenaid. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
worst coffee maker ever
on September 20, 2015
Posted by: JoJo
from spencer ia
Verified Purchase:No
[This review was collected as part of a promotion.] This coffee maker is the worst product I have purchased. Their filter basket holds nothing. Grounds everywhere and the basket pops open whenever it wishes. What a waste of money. And the menu is not user friendly. So disappointed.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, JoJo. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Good coffe maker but....
on December 25, 2016
Posted by: Celia L
from Fort Riley Ks
[This review was collected as part of a promotion.] I recently purchased this model but the display is already fading out I cant see the time or the brew strength....coffee is good and have not had any other issues but the electronic display is not good.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Dear Celia L, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Shields
from Broken Arrow, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love this coffee maker. We love the 'Finished Brewing' alarm-it has such a delightful sound! The brew strength option is a nice feature. We love how the coffee filter basket is wire mesh instead of all plastic. The water fill canister is visible, handy and innovative.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: AT in Naples
from Naples, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I moved a few years ago, i packed away my Kitchenaid coffeemaker . I recently moved into a new home and unpacked it. When researching replacement water filters, I was informed my old appliance had been recalled. The super helpful customer service associate took my info and immediately sent me a replacement. The new coffee maker looks wonderful on the counter in my new home. It's easy to use and makes great coffee. The product and the customer service are both reasons I will recommend and continue to purchase Kitchenaid products.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Still waiting over 2 months for a replacement
on November 24, 2015
Posted by: Charlie
from Gettysburg PA
Verified Purchase:No
[This review was collected as part of a promotion.] When it works it is fine. We have had the display on 2 of these units fail. It has been over 2 months for an onyx replacement. That say they are out of stock, But they continue to sell them on their website.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Charlie. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Wonderful Coffee! Delicious down to the last drop!
on August 19, 2016
Posted by: Diane
from Dallas Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this coffee make several months ago. I had problems with the machine turning off after brewing. I called KitchenAid and they immediately replaced it with a new one in 3 days. I am so happy with the new one and with KitchenAid's service. Thank you KitchenAid for standing by your products and your service.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Diane. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid