Customer reviews from kitchenaid.com
KitchenAid - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Black
Average customer rating
2.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for KitchenAid - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
1
quit working after 31/2 years We have been withou it for 8 d
on May 3, 2016
Posted by: Don
from manteca,ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] very unhappy. been buying ice daily for 8 days for kitchen aid to finish repairs. They can't find the right circuit board.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator. We would like to inquire further about your review with you. Please respond back to this email address nar_customer_solutions@KitchenAid.com with your Reviewer ID 81401178, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator. We would like to inquire further about your review with you. Please respond back to this email address nar_customer_solutions@KitchenAid.com with your Reviewer ID 81401178, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor reliability
on June 18, 2014
Posted by: coldasice
from Florida, United States
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this refrigerator just over 5 years ago and the ice/water dispenser quit working. Due to the electronic components, the repair was estimated to be $450!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst product ever
on December 8, 2017
Posted by: Parrish
from Memphis, TN, United States
Gender:Male
Just like Angelacap39's review! It stopped working last night. Home warranty company tech came out to fix it. Both computer boards are in great shape. He said it's likely internal wiring is fried. The only thing works on it now is the interior light. Home warranty won't cover due to it be an internal problem! I have a very expensive door stop! I bought it back in 2015! Come to find out today, it was manufactured in 2012. It doesn't matter...a one-year warranty is completely useless!
This thing has been problematic. First, I had to replace the defrost drain grommet due to ice collecting in the bottom. KitchenAid knows about the problem; they redesigned the drain and grommet for the replacement! Then, my icemaker went out this past spring. And now this! I will never buy anything KitchenAid again.
PIECE OF JUNK!!!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, social media, December 13, 2017
Parrish, we really appreciate your feedback and do apologize for the inconveniences. Please feel free to reach out to us if you have any questions or concerns
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good Refrig w/ lousy ice handling
on November 29, 2014
Posted by: Tom C
from Olney, MD, United States
Verified Purchase:No
[This review was collected as part of a promotion.] Very pleased with the refrigerator itself but the in-door ice leaves much to be desired. It sprays ice all over the place, even if you put your glass all the way to the top. Bad engineering - doesn't anyone test these during the design stage?? But the refrig does a great job with keeping produce fresh.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: WeazNJ
from New Jersey, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, we are pleased with our selection of the Kitchen Aid refrigerator. The ice maker does take up a lot of real estate inside and I frequently curse it for spitting those last 2 or 3 cubes out when you think it's safe to pull your cup away. I also wish there was just a bit more space in the height. Just an inch more and I'd be able to store taller bottles on the top shelf without taking away needed space from the shelves below. The pull out drawer is convenient. However we have already had one plastic arm of the lid to the drawer break and had to glue it back on.
Cons: just wish it was a little bit taller
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Reliable, but don’t forget maintenance!
on January 11, 2018
Posted by: Reassured
from Johns Creek, GA, United States
I first found this site last week when my 7 year/old refrigerator just quit! First the noises, then the dispenser quit working and then complete silence. I read the warranty information and called the number to get an authorized mechanic dispatched. It was a Saturday, so the earliest appointment would be Tuesday afternoon.
While waiting for the repair appointment, I emptied and cleaned the whole thing inside and out. I even vacuumed under the unit assuming that's where the coils reside, something I never did before. Would you believe that 72 hours later the beast woke up on its own? Seriously! First the noises, then the false starts and then voila! It was working just fine two hours before repairman was due to arrive, which I was able to cancel. It now works (and looks) like new again. Hilariously stressful lesson learned!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com