Customer reviews from whirlpool.com
Whirlpool - 24.8 Cu. Ft. French Door Refrigerator - White-on-White
Average customer rating
4.3
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
83
4 Stars
41
3 Stars
9
2 Stars
6
1 Star
8
84%of customers recommend this product.
(
124 out of
147)
Customer Reviews for Whirlpool - 24.8 Cu. Ft. French Door Refrigerator - White-on-White
Customer Rating
3
Fix to Leak Problem
on December 29, 2012
Posted by: radjad
from Undisclosed
I have had the same problem with leaking as the other reviewers (TWICE now). I hope Whirlpool is paying attention because this is clearly a problem that is not confined to only a few people and the company really needs to address this issue and provide a fix. Water pools at the bottom of the freezer and freezes and eventually the ice gets so thick that it drains out onto the floor. The first time it was fixed under warranty ("drain clog"), this time it was not under warranty so I was determined to fix it myself. What is happening is that the drain under the drip pan (under the freezer coils) is getting frozen over and clogged with ice. Eventually the entire pan fills with ice and then begins to spill onto the freezer bottom, then eventually onto the kitchen floor. This probably first occurred if the freezer door was left partially open which allowed extra condensation to form inside. If you own this product you know this is VERY easy to do...you really have to throw your weight into the door to close it all the way (which is a another complaint in my opinion). Naturally, the drain is not easily accessible and it is not simple to unclog. So, there are two possible fixes:1) Defrost the freezer. Clearly the simplest way to get rid of ice. If your freezer was anything like mine, there was a ton of ice accumulation so I'd suggest letting it defrost for at least 24 hours. Trust me, this is the easiest method and will yield the same results as fixing it yourself or even having a repairman come out.2) I only did it this way because I was still trying to figure out the actual problem, so again I suggest just defrosting. But to access the drip pan, you have to take off the freezer door and the racks and take off the back panel inside the freezer. However, you can't take it all the way off unless you remove the ice maker, but it is a flimsy piece of metal so I was able to just bend it to access the pan and expose the coils. You have to chisel what was an INSANE amount of ice (I wish I could post a picture on here) out of all the piping, the pan, and the drain. I realized I couldn't get full access to the drain so I had to remove the back bottom of the freezer to be able to clean the drain from the bottom. More work than it's worth.Bottom line: It's an easy fix so DON'T CALL A REPAIRMAN if not under warranty (unless it is another issue). Again, Whirlpool needs to address this, or at least let customers know of this problem. Seems to me it is a design flaw...there is a tiny little slit in the bottom of the drip pan that spills into a 1/4 inch wide drain. I'm no engineer but that seems like an avoidable problem to me (how easy is it for that small of an opening to get frozen over?). And I'm just speculating about the freezer door being left open causing extra condensation building up, maybe it's a bigger problem.Another irritation is that the temperature control unit is right at the front in the top middle of the fridge and takes up about half of the width of the top shelf. Vertical space on the top shelf is tight anyway, and any taller items (e.g. gallon of milk or a two gallon pitcher) will not fit under that unit, so you have to pull them out from the SIDES, which of course severely limits accessibility. Otherwise, it is an "ok" product. No complaints about performance and it is a sharp looking fridge.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
This is a great value!
on September 5, 2012
Posted by: kewgune
from Undisclosed
This was a great buy for my family. The capacity, features, and quality seem to be the best I found in this price range.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Leaky
on July 5, 2012
Posted by: Carlracl66
from Undisclosed
A great fridge with one small problem. It won't stop leaking water all over my wood floors. It should come with a free mop. Otherwise I love it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com