Customer reviews from hp.com
HP - Photosmart All-in-One Printer
Average customer rating
2.6
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
2
4 Stars
4
3 Stars
0
2 Stars
4
1 Star
5
47%of customers recommend this product.
(
7 out of
15)
Customer Reviews for HP - Photosmart All-in-One Printer
Customer Rating
1
Real problems with vista
on April 22, 2009
Posted by: Vivq
Gender:Female
I've always bought HP printers and as a printer this one is fine but it causes real problems if you are running Vista. I've downloaded the relevant drivers from HP but if you set this printer as default it causes Word to unexpectedly close. I'm tired of seeing the Microsoft message that this is a known problem and HP are working on it- I've had the printer for 18 months and have finally decided today that its causing too many problems. It also causes conflicts with the OS.
Will I buy HP again? Not unless I can be sure that there are no conflicts with Vista
Will I buy HP again? Not unless I can be sure that there are no conflicts with Vista
No, I would not recommend this to a friend.
Response from hp.comBy EMEA Inbound Email Support Team, May 5, 2009
Dear Customer,
Thank you for your feedback. We are sorry to hear that the HP Photosmart C4400 All-in-One Printer series is not up to your expectations. We are continuously working to improve our customer experience.
In order to receive answers regarding the issues you have encountered with this product, please do not hesitate to visit the link below:
http://welcome.hp.com/gms/uk/en/contact_us.html
From here you will be able to choose the most suitable way for you to get in contact with our technical experts.
Many thanks.
Thank you for your feedback. We are sorry to hear that the HP Photosmart C4400 All-in-One Printer series is not up to your expectations. We are continuously working to improve our customer experience.
In order to receive answers regarding the issues you have encountered with this product, please do not hesitate to visit the link below:
http://welcome.hp.com/gms/uk/en/contact_us.html
From here you will be able to choose the most suitable way for you to get in contact with our technical experts.
Many thanks.
Written by a customer while visiting hp.com
Customer Rating
4
Good for the price
on November 14, 2009
Posted by: Ecithump
Gender:Male
The C4480 is a bit inclined to snatch at the paper feed. During set-up it grabbed and spread several sheets which are needed for aligning the print heads, this disrupted the installation and messed the set-up (yes I did fan the sheets first).
The software adds 2 minutes to the start-up routine ( 9 year old computer).
For the price, A4 colour photos are good, perhaps a little pale, 4" by 6"s are brilliant. My previous printer (another brand) was better at A4 size but with infrequent use, the print heads started to block and after a total of about 100 A4 photos was almost unuseable . A new built in head would have cost as much as two C4480s.
If that happeneds with an HP printer I can just buy a new cartridge !
It would not print from "Word 2000" docs at first but the HP help team quickly provided a download to fix the problem.
The scanner works well.
The software adds 2 minutes to the start-up routine ( 9 year old computer).
For the price, A4 colour photos are good, perhaps a little pale, 4" by 6"s are brilliant. My previous printer (another brand) was better at A4 size but with infrequent use, the print heads started to block and after a total of about 100 A4 photos was almost unuseable . A new built in head would have cost as much as two C4480s.
If that happeneds with an HP printer I can just buy a new cartridge !
It would not print from "Word 2000" docs at first but the HP help team quickly provided a download to fix the problem.
The scanner works well.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Best printer I have ever owned
on October 30, 2009
Posted by: Simo
Gender:Male
I agonised long and hard over replacing my old all in one (from another manufacturer) and I am so, so happy that I decided on this product. It is the fastest, neatest best quality budget all-in-one that I have ever owned. I was worried about the potential consumption of ink, but I have used it frequently for three months and have just replaced the first cartridge. Brilliant. Thank you HP - I hope I won't have to replace this printer for a long time.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
just driver problems
on July 3, 2009
Posted by: tgc
Gender:Male
The only problem i have with this printer is the disc with the drivers, didn't have the driver for the C4480 and i had to spend a little time downloading it. Other than that, it runs perfectly.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
2
Not Stand alone
on October 12, 2009
Posted by: Fred
Gender:Male
The 3-in-one model is set up for photo printing only. It will not scan and print an A4 document as a stand alone machine. A multi step operation using a linked computer is required. A better 4400 series model will presumably get over this, but it was not available at the time although publicised.
My advice to anyone thinking of buying a copier is to demand a demonstration.
My advice to anyone thinking of buying a copier is to demand a demonstration.
No, I would not recommend this to a friend.
Response from hp.comBy EMEA Inbound Email Support Team, November 3, 2009
Dear Hp Customer,
Thank you for contacting HP Customer Care.
I gather from your email that the printer is setup for photo printing only and it will not scan and print an A4 document as a standalone machine.
I realize the importance of the issue and will make sure that I give you appropriate information.
I suggest you to set the paper type and paper size in the printer control panel and check if you able to scan and print in standalone mode.
If you need further assistance, please reply to this message and we will be happy to assist you.
For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.co.uk/diagnostics
Written by a customer while visiting hp.com
Customer Rating
4
Great Product
on November 2, 2009
Posted by: Bev41
Gender:Male
As a relative beginner to the world of printing, The C4480 all in one has been superb, great quality, ease of use, generally a great little performer, thanks HP a great product !!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1
PHOTOSMART C4400
on April 28, 2009
Posted by: ANNB
Gender:Female
OUTCOME OF SCANNED PHOTOS LOOK GRAINY DON'T KNOW HOW TO CORRECT IT
DOESN'T COMPARE WITH THE C2400
DOESN'T COMPARE WITH THE C2400
No, I would not recommend this to a friend.
Response from hp.comBy EMEA Inbound Email Support Team, May 12, 2009
Dear Customer,
I gather from your mail that your scanned images come out grainy with your HP Photosmart C4400 all in one.
I realize the importance of the issue and will make sure that I give you appropriate information.
Please perform the following steps given in the web link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00704831&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.co.uk/diagnostics
Many thanks.
I gather from your mail that your scanned images come out grainy with your HP Photosmart C4400 all in one.
I realize the importance of the issue and will make sure that I give you appropriate information.
Please perform the following steps given in the web link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00704831&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.co.uk/diagnostics
Many thanks.
Written by a customer while visiting hp.com
Customer Rating
1
Incompatible software
on February 5, 2009
Posted by: patchy
Gender:Female
Have had a dependable C3180 for the past 18 months and when it recently broke, thought it worth replacing with another HP as I thought it would be straightforward to connect. Actually bought a C4480 and a Wireless C4580 since I need a printer and backup (and they take the same cartridges), but the software is totally incompatible with my PC, which runs Windows XP.
Eventually, with patches downloaded from the HP site, managed to partially load the software but unable to scan or use the Solutions facilities for either machine. The photocopiers works fine but they are stand alone. The software just does not recognise that either printer is connected. I even called in an experienced computer engineer (at my expense) to check I hadn't done anything wrong, but we are unable to overcome the incompatibility and can only get the printers to partially work. So, after just under 2 weeks, both machines are being returned as unusable to the supplier - a rather expensive mistake.
The HP software takes up a lot of disc space and appears to concentrate too much on firstly loading all the additional facilities. Even using the Advanced installation, software is loaded which you may not require. The process actually seems to overlook the fact the printer needs to be connected to the PC for it all to work!
I will now think twice about purchasing another HP. Very disappointed with both machines.
No, I would not recommend this to a friend.
Response from hp.comBy EMEA Inbound Email Support Team, March 6, 2009
Dear Customer,
We understand you have encountered some technical issues with the HP Photosmart C4400 All-in-One Printer series.
In order to receive our full support on this matter, kindly note that there are three different ways to interact with us. You can choose to chat with an Hp support expert, submit a support case via e-mail or call technical support by accessing the following link: http://welcome.hp.com/gms/uk/en/contact_us.html
Our technical experts will do their best to assist you regarding the issue encountered.
Many thanks.
We understand you have encountered some technical issues with the HP Photosmart C4400 All-in-One Printer series.
In order to receive our full support on this matter, kindly note that there are three different ways to interact with us. You can choose to chat with an Hp support expert, submit a support case via e-mail or call technical support by accessing the following link: http://welcome.hp.com/gms/uk/en/contact_us.html
Our technical experts will do their best to assist you regarding the issue encountered.
Many thanks.
Written by a customer while visiting hp.com