Customer reviews from philips.com
Philips Sonicare - FlexCare Rechargeable Sonic Powered Toothbrush - White
Average customer rating
4.5
(780 Reviews)
Rating breakdown 780 reviews
5 Stars
563
4 Stars
127
3 Stars
36
2 Stars
25
1 Star
29
92%of customers recommend this product.
(
697 out of
754)
Customer Reviews for Philips Sonicare - FlexCare Rechargeable Sonic Powered Toothbrush - White
Customer Rating
3
Reduced charging
on November 19, 2009
Posted by: Carole
I too have noticed that my rechargeable sonic toothbrush charges up to the maximum bars and then falls back after 1 use. Quickly reaches 1 bar after several uses.
This is a great product but recharging is questionable. ALso many of the labels have worn off in less than 18 mos.
Response from philips.comBy Philips Consumer Care, May 10, 2021
Hi there,
Thank you for taking the time to leave a message. In order to improve your experience with your Sonicare, We would advise you to charge your device for 24 hours straight, avoiding any metal surfaces, as these could cause interferences.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a message. In order to improve your experience with your Sonicare, We would advise you to charge your device for 24 hours straight, avoiding any metal surfaces, as these could cause interferences.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Well designed but brushes pricey and not long-lasting
on November 10, 2011
Posted by: centralnjcustomer
Gender:Male
Brush itself excellent; bought at my dentist's specific recommendation. Easy to use; leaves very clean feeling but location switch signal should be louder. However, brushes don't last long and are very, very expensive, even on amazon.com.
Pros: leaves positive feeling in mouth
Cons: replacement brushes don't last long and are costly
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Major problem with rubberized grip on power unit
on November 6, 2011
Posted by: Chris56
Gender:Male
I have used this unit for over a year and am very satisfied with the overall performance. HOWEVER, and this is a big one, numerous oily black stains have begun to appear on the rubberized grip of the power unit. These stains are coming from the inside out and look terrible. They resemble a nasty black mold. These stains, apparently part of the manufacturing process, will not wash/clean off and seem to be multiplying. They ruin an otherwise great product. I sure wish there was a way to rectify this issue.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Elena2000
Gender:Female
Verified Purchase:Yes
This brush does not brush as well as the old sonicate brushes i owned.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Doesn't last long
on May 18, 2012
Posted by: buddyrandolf
Gender:Female
I had an older Sonicare that worked for 6 years without failure. When I saw this design and the sanitizer, I was sold. The first one lasted just a little over a year. Then it started to get louder, but I thought it ws just me. All of a sudden it stopped. The company replaced it. Then 8 months into it the second time, I had the same issue. Again, Sonicare replaced it, but said this time they warranty would be up. I asked why because these are new units, why not a new warranty. Well they take it from the original purchase…. Nope! Guess what, it has been 16 months and yep, you guessed it, same issue…. Loud, then now hardly moving. I even asked if I was doing something wrong…. Nope. So, although I love the product, it is not work 160 for a year or so. I am going back to the old version that gave me my money’s worth for a fraction of the cost.
Pros: cleans well good sanitizing
Cons: short-lived. not worth the money. buy an old one
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Great performance, but lacks longevity
on February 24, 2012
Posted by: Jeff23
Gender:Male
Used daily for just under 3 yrs, at which point the switch malfunctionned, requiring replacement. It should last longer, given the price.
Pros: performance
Cons: longevity
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great value for this product
on November 11, 2011
Posted by: freshandsoclean
Gender:Male
The modes and cycle lengths are useful for both regular cleaning and quick cleaning. Liked how the power gradually increased over the first week or so of brushing. I don't use the UV brush sanitizer, if I bought this again I would go with same model without sanitizer, just takes up room in my cupboard.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
effective, great product-except that mine broke after a couple months (twice)
on October 28, 2011
Posted by: products4
Gender:Female
The main reason I purchased the sonic toothbrush is because I got braces. Orthodontia is extremely hard to clean effectively and I do not want stains on my teeth once the braces come off. I just could not get my teeth cleaned well enough with a manual toothbrush so I gave this model a shot. I was so excited and happy with this purchase because it really began to help clean my teeth. The one (big) con is that the head of the toothbrush would break off with part of the top of the actual handle. This happened once and I fixed it, but the second time I could not piece the brush back together no matter what I tried. I used the toothbrush carefully so at the very least I was extremely disappointed with it breaking. But overall I think in the couple first months it lasted, that it was worth the money. I am planning on buying a new sonicare brush again. The sanitation device is a huge plus. I could not imagine it without it. If I were reading this review and debating about whether or not to purchase it (based on my bad luck with the durability of the product) I would still recommend it. Worth your consideration.
Pros: effective, sanitation attachment, fairly compact in size, works with braces, easy to use, time efficient
Cons: durability/design poor, mine broke off part of the handle, expensive
I would recommend this to a friend!
Written by a customer while visiting philips.com