Customer reviews from otterbox.com
Otterbox - Defender Series Case with Holster for Apple iPhone 6 Plus - Admiral Blue
Average customer rating
4.5
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
427
4 Stars
78
3 Stars
33
2 Stars
18
1 Star
25
91%of customers recommend this product.
(
519 out of
570)
Customer Reviews for Otterbox - Defender Series Case with Holster for Apple iPhone 6 Plus - Admiral Blue
Posted by: Tomret67
Verified Purchase:Yes
Following speaking with a person through your chat option I was told I had the correct size for my I phone 6s (on which I have the Otter rubber cover - the holster I had broke and I was looking to replace). The one I received is too large and is in the mail being returned. Upon completion of return I would look to get the correct size.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 23, 2021
Hi Tom,
We're so sorry for the miscommunication. This belt clip was only designed to fit the iPhone 6/6s Plus. We'd be happy to help you with a return at (855) 688-7269.
Best,
OtterBox Customer Service Team
We're so sorry for the miscommunication. This belt clip was only designed to fit the iPhone 6/6s Plus. We'd be happy to help you with a return at (855) 688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Seannachy
Verified Purchase:Yes
Great for any day use as well as for active folks with busy minds.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst phone protector ever
on November 2, 2021
Posted by: Wiseman
This was a gift and proved to be a mistake. Dirt, dust, and, incredibly, moisture gets under the protective cover. Will replace it with a competitor.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 4, 2021
Hello,
We're sorry to hear about your disappointment with your Defender Series case! While that case protects your ports from dust and debris, it doesn't seal off the entire device. Keep in mind, this case style is not designed to be waterproof. We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. If you run into any issues with your case, feel free to reach out to our Customer Service Team through the link below, we'd be more than happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! While that case protects your ports from dust and debris, it doesn't seal off the entire device. Keep in mind, this case style is not designed to be waterproof. We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. If you run into any issues with your case, feel free to reach out to our Customer Service Team through the link below, we'd be more than happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Great Otterbox however I was unable to open it or
on December 5, 2021
Posted by: no nickname
I was unable to use the otterbox as I ended up destroying it trying to open it. There was no instructions on how to open it and it was so frustrating trying to get it open that I ended up completely destroying it and had to throw it in the garbage.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2021
Yikes. That's definitely not how things are supposed to get started with the Defender Series Case, and we are very sorry you've had such a rough go of it.
Do you happen to still have access to those components you tossed in the trash? Although we aren't able to extend our warranty to lost, stolen, or intentionally discarded items, if you have even some of the broken pieces we'd be glad to help get things back on track. Just give us a call at 1-855-688-7269 if we can be of further assistance and we'll go from there.
Kindly,
OtterBox Customer Service Team
Do you happen to still have access to those components you tossed in the trash? Although we aren't able to extend our warranty to lost, stolen, or intentionally discarded items, if you have even some of the broken pieces we'd be glad to help get things back on track. Just give us a call at 1-855-688-7269 if we can be of further assistance and we'll go from there.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Garry Link
Verified Purchase:Yes
Well it doesn’t fit, it was too big, apparently there are two types of iPhone 6 plus S. I didn’t know that so im getting a refund and a warranty replacement strada. Ill let you know how it goes.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 30, 2022
We're sorry to hear you've run into some trouble with your recent Otter purchase. Although Apple did make an iPhone 6 Plus and an iPhone 6s Plus, the cases we have for these two devices are one and the same.
Your review is actually listed under the slipcover component of the Defender Series Case, so we're wondering if the issue is perhaps that you don't have the inner plastic lid/base assembly that completes the setup. Definitely give us a call at 1-855-688-7269 (if you haven't already done so), and we'll be glad to help determine the best path forward for maximum protection!
Kindly,
OtterBox Customer Service Team
Your review is actually listed under the slipcover component of the Defender Series Case, so we're wondering if the issue is perhaps that you don't have the inner plastic lid/base assembly that completes the setup. Definitely give us a call at 1-855-688-7269 (if you haven't already done so), and we'll be glad to help determine the best path forward for maximum protection!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com