Customer reviews from otterbox.com
Otterbox - Defender Series Case with Holster for Apple iPhone 6 Plus - Admiral Blue
Average customer rating
4.5
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
427
4 Stars
78
3 Stars
33
2 Stars
18
1 Star
25
91%of customers recommend this product.
(
519 out of
570)
Customer Reviews for Otterbox - Defender Series Case with Holster for Apple iPhone 6 Plus - Admiral Blue
Posted by: Enrique930
Verified Purchase:Yes
I bought this case before and it lasted forever. I work in construction and this case takes a huge beating and my phone stays looking brand new. This is a great investment. I am a fan of otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MR55
Verified Purchase:Yes
This is the 4&5 holders they are great if they would quit breaking the case is worth it weight in gold the holder need a lot of improvement. It catches on everything if the back clip was made to break away and snap back on it would be the greatest phone holder ever.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, May 29, 2018
Hey MR55,
It's great to hear that the Defender series seems to be proving it's worth time and time again! We apologize that your belt clip holsters have been running into some trouble - please note for future reference that we are always happy to replace those under our warranty. Just give our playful Otters a ring at 1-855-688-7269, and they'll dive right into a claim. We'll do our best to maintain that stable side protection for as long as possible!
Sincerely,
OtterBox Customer Service Team
It's great to hear that the Defender series seems to be proving it's worth time and time again! We apologize that your belt clip holsters have been running into some trouble - please note for future reference that we are always happy to replace those under our warranty. Just give our playful Otters a ring at 1-855-688-7269, and they'll dive right into a claim. We'll do our best to maintain that stable side protection for as long as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JohnC
Verified Purchase:Yes
Don’t know how it works. Apparently I ordered the wrong one. I need one for a SE not a 6Splus. But it looks good and well built.
Response from otterbox.comBy OtterBox, Customer Service Team, July 3, 2018
Hi JohnC,
Oh no! We're so sorry to hear about this mix-up! Not to worry - our friendly Otters will be happy to help. Please don't hesitate to contact them at 1-855-688-7269 to proceed with the appropriate return process. Additionally, feel free to check out the link for the iPhone SE belt clip holster via the link below. You'll be back on track to the perfect side security in no time at all!
https://www.otterbox.com/en-us/iphone-5-5s-se/defender-series-holster/apl2-iphone-5-holster.html#start=1
Sincerely,
OtterBox Customer Service Team
Oh no! We're so sorry to hear about this mix-up! Not to worry - our friendly Otters will be happy to help. Please don't hesitate to contact them at 1-855-688-7269 to proceed with the appropriate return process. Additionally, feel free to check out the link for the iPhone SE belt clip holster via the link below. You'll be back on track to the perfect side security in no time at all!
https://www.otterbox.com/en-us/iphone-5-5s-se/defender-series-holster/apl2-iphone-5-holster.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shirlaine123
Verified Purchase:Yes
Charger hole punch on the wrong side of the case..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 20, 2018
Hey Shirlaine123,
We're both puzzled and sorry to hear that this Defender series isn't working well with your charger! The charging port on this case is specifically designed to be at the bottom center of the device, with a flap that opens from the back. If you'd like, our Otter detectives are available for further investigation, and they'll be happy to take a closer look. Please feel welcome to call them at 1-855-688-7269, and they'll do whatever they can to help out!
Best,
OtterBox Customer Service Team
We're both puzzled and sorry to hear that this Defender series isn't working well with your charger! The charging port on this case is specifically designed to be at the bottom center of the device, with a flap that opens from the back. If you'd like, our Otter detectives are available for further investigation, and they'll be happy to take a closer look. Please feel welcome to call them at 1-855-688-7269, and they'll do whatever they can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Roger
Verified Purchase:Yes
I bought this clip for a iphone 6. Description said 6plus/6s. Well it was clearly for a 6 plus. Was at least 1/2 inch too wide. So did what I should have done in the first place. Bought a whole new case locally and threw the old one away. By the way nobody has anything for a 6 anymore. Cure, its the same as a iphone 7.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hey Roger,
We sincerely apologize about any confusion surrounding the iPhone 6 Plus/6s Plus belt clip holster. True - unfortunately this clip is constructed to fit the plus-sized phones, and is not considered compatible with the iPhone 6. Had you contacted us, we would have loved to help you straighten things out, but we also certainly understand your decision to go down a different path. We genuinely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions or comments, please feel free to call our awesome Otters at 1-855-688-7269. They'll always do what they can to provide assistance!
Sincerely,
OtterBox Customer Service Team
We sincerely apologize about any confusion surrounding the iPhone 6 Plus/6s Plus belt clip holster. True - unfortunately this clip is constructed to fit the plus-sized phones, and is not considered compatible with the iPhone 6. Had you contacted us, we would have loved to help you straighten things out, but we also certainly understand your decision to go down a different path. We genuinely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions or comments, please feel free to call our awesome Otters at 1-855-688-7269. They'll always do what they can to provide assistance!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rick
Verified Purchase:Yes
This is my third holster, on the same iPhone 6S Plus in three years. If you catch the phone on anything the clip breaks off the holster. This is disappointing, as it would take hardly anything to make it stronger. I realize the 6SPlus is a large phone, but I am a senior citizen and I need to larger phone to be able to see it.
The case is great!
The case is great!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2018
Hi Rick,
We're sorry to hear that this belt clip is having trouble accessing its 'strong, silent' side! Going forward, please note that our playful Otters are always ready to dive into a warranty claim to replace any damaged parts. Just give them a call at 1-855-688-7269, and they'll cheerfully be ready to provide any further assistance!
Best,
OtterBox Customer Service Team
We're sorry to hear that this belt clip is having trouble accessing its 'strong, silent' side! Going forward, please note that our playful Otters are always ready to dive into a warranty claim to replace any damaged parts. Just give them a call at 1-855-688-7269, and they'll cheerfully be ready to provide any further assistance!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MacPhinz
Verified Purchase:Yes
The Otterbox Defender is one of the best protective cases available. However, the carriers are not as durable as the cases. The flaw with the carriers is the hinges for the belt clip which are prone to break. This is the third carrier for this phone, and had to replace the carrier for my previous phone twice.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 30, 2019
Hey there MacPhinz,
Yikes! We're sorry to see that you've witnessed the destruction of multiple belt clips! While our products are built to be pretty tough, they aren't necessarily indestructible, and can sometimes retain some damage in the line of duty. Luckily, for this exact reason, we have a really awesome warranty! Simply give our friendly Otters a ring at 1-855-688-7269, and they'll always be happy to hook you up with a replacement!
Best,
OtterBox Customer Service Team
Yikes! We're sorry to see that you've witnessed the destruction of multiple belt clips! While our products are built to be pretty tough, they aren't necessarily indestructible, and can sometimes retain some damage in the line of duty. Luckily, for this exact reason, we have a really awesome warranty! Simply give our friendly Otters a ring at 1-855-688-7269, and they'll always be happy to hook you up with a replacement!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tiny
Verified Purchase:Yes
Had to have it with the clip broke on my older one
I would recommend this to a friend!
Written by a customer while visiting otterbox.com