Customer reviews from lg.com
LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer
Average customer rating
4.3
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
150
4 Stars
38
3 Stars
9
2 Stars
6
1 Star
20
85%of customers recommend this product.
(
170 out of
199)
Customer Reviews for LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer
Posted by: Jwoo23
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this unit for four years now and it is still in excellent working order. My only complaint is the noise now when it spins but I think that is due to our recent move. I have the accompanying dryer and it works great as well. I love the load sensing feature because it saves me money on my water bill. The pedestal drawers come in handy for storage. If you take care of your washer, it will take care of you.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mruss7853
from Louisville Ky
Verified Purchase:Yes
I hated this machine from the 2nd week we had. Always smells bad. Extremely hard to clean inside door seal, stayed slimy amd mildew. After having it for 6 years the tub got a crack and washer overflowed into my laundry room, kitchen and down into basement. Probably about 20 gallons of water before we could get it to drain amd shut off. Cheaply made. I will never but LG anything again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Washed good, don’t count on the 10 year warranty
on June 26, 2021
Posted by: Kriky
from Lombard il
Verified Purchase:Yes
[This review was collected as part of a promotion.] If a warranty gives you any thoughts as to why you chose a washer don’t count on it. My washers motor burned out after 6 years. 4 weeks later still waiting for a replacement. Might as well buy a new washer! And it won’t be an LG
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
FRUSTRATED
on November 15, 2021
Posted by: vgotts
from Texas
[This review was collected as part of a promotion.] I have this washing. It has done a good job and and I haven't had any technical issues. My issue is the rubber lining. It doesn't matter what I do, it stayd coverd in mold. I don't close the door and i wipe it down, but the mold is still there and I CAN NOT get it off. HELP!!!
Response from lg.comBy ^DLI, LGE Social Media, November 16, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
stops mid wash repeatedly regardless of wash size.
on February 15, 2022
Posted by: shaune scully
from durham,CT
[This review was collected as part of a promotion.] wasting water, (we have septic) and electricity,not to mention my time and energy. Additionally I've cleaned the tub multiple times with varuous producrs to no avail. it still smells moldy regardless of the season. new this week, the detergent is not flowing through into the wash, which means the clothes after hitting restart x 4-5 are now not clean?!!!!!!!
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 22, 2022
It is great to see that you are doing regular tub cleanings Shaune. We recommend using Affresh as a tub cleaner. To remove or avoid an odor issue, it is also recommend to clean the rubber door gasket often and to leave the door open when not in use. This will allow the interior to completely dry out.
If the washer is stopping in mid cycle, it could indicate that the load is too far out of balance to spin and you may need to redistribute the load. If you have tried this already then we need to do further troubleshooting and need to ask that we move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
If the washer is stopping in mid cycle, it could indicate that the load is too far out of balance to spin and you may need to redistribute the load. If you have tried this already then we need to do further troubleshooting and need to ask that we move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Smelly and Moldy
on September 8, 2022
Posted by: JLS318
from Newtown, PA
I use Affresh monthly and wipe the rubber gasket every time I do wash. Still smells and the mold that has built up on the rubber is impossible to remove! After every each, water sits in between the rubber and has to be absorbed by a sponge! I used to keep the door open but I cant even do that now because the odor is overwhelming! Extremely disappointed and disgusted with this machine! I bought LG because I have had other LG appliances and have been very happy with them. But not this machine!!!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, September 9, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: Ann1208
from Los Angeles
Verified Purchase:Yes
This dryer is okay. It does its job but not perfectly and not efficiently, sometimes not at all. The features are there but don’t work 100% of the time. There are times where I open the machine only to find that my clothes are still wet.
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG dryer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Karina13
from Riverside, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] this washer has a large capacity which is nice and worked great for the years i had it. the last year i had it the motor went out, which was replaced but then subsequently had another issue with it draining and the motor went out again. at that point it was no longer under warranty and the out of pocket didn't make any sense. it gave me 6 good years.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com