Customer reviews from frigidaire.com
Frigidaire - 18.3 Cu. Ft. Frost-Free Custom-Flex Top-Freezer Refrigerator - Stainless Steel
Average customer rating
3.8
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
56
4 Stars
42
3 Stars
24
2 Stars
8
1 Star
13
74%of customers recommend this product.
(
103 out of
139)
Customer Reviews for Frigidaire - 18.3 Cu. Ft. Frost-Free Custom-Flex Top-Freezer Refrigerator - Stainless Steel
Customer Rating
2
Unreliable appliance
on June 29, 2015
Posted by: longlastingapplianc
from Fairfield County, CT, United States
We have been having continuous problems with the refrigerator. First, we started to have cracks in front part of the freezer. We finally got the replacement but things in the back of a refrigerator get frozen and also started to make a clicking sound (like a clock). We're very concerned and wonder how long the product will last. The old one we had with a different brand lasted 14 years and didn't have any problems.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on June 29, 2015
Posted by: simon
from Providence RI
I bought my refrigerator just before thanksgiving. From day 7 the freezer would build up frost on the inside. After three service calls under warranty it was determined to be damaged and it was replaced with a new unit. The second unit experienced the same issue but for a different reason. It is due to be replaced with the third unit next week. While the service under warranty is very good I would have preferred for the purchase to be problem free
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well organized
on July 2, 2015
Posted by: BostonRed
My husband bought this for us last month. There is more room inside than in our older one that fit in the same space. I like the features and the placement of shelves and bins.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy With Nice Design
on August 28, 2015
Posted by: InCondo
from Kirkland, WA, United States
The refrigerator makes loud clunking, buzzing, and chucking sounds since it was received. A service technician said the noise was due to gas expansion which could not be fixed or mitigated, was unlikely to resolve, and that I would just have to live with it. There is also a line of ice inside the freezer seal that no temperature adjustment has resolved. And I don't have an icemaker! This refrigerator is much louder than the 21-year old one it replaced and can be heard over conversations, TV, and other activities when the compressor is running. I bought the unit primarily for the design and flexibility of the interior shelving. If I had known it was this annoyingly noisy I would never have purchased it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative , September 2, 2015
Hi, InCondo! Thank you for your feedback. We certainly appreciate you sharing your important quality and design concerns! I’m hopeful our authorized service providers have resolved the issue for you and your family. Please contact us directly for any further assistance. –Best Regards
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor design and quality control
on August 31, 2015
Posted by: Disappointed2
from California, United States
The first refrigerator freezer door leaked and formed icicles from the roof of the freezer. The replacement refrigerator drips water into the refrigerator compartment when the freezer runs thru the defrost cycle.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
The Right Fit
on September 16, 2015
Posted by: Lkp9
from Freeport, NY, United States
I bought this refrigerator along with other Frigidaire Gallery appliances
since I was renovating my kitchen and it fit the space in my small
condo kitchen. A service man had to make an adjustment to the
door because an alarm kept beeping which he said is suppose to
alarm when the door is left open. (Don't think that's necessary.)
It also is pretty loud but I got used to it. The shelves on the door
are nice but the freezer is a little small.
since I was renovating my kitchen and it fit the space in my small
condo kitchen. A service man had to make an adjustment to the
door because an alarm kept beeping which he said is suppose to
alarm when the door is left open. (Don't think that's necessary.)
It also is pretty loud but I got used to it. The shelves on the door
are nice but the freezer is a little small.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, September 27, 2015
Hi Lkp9. We want to thank you for sharing your important design and performance feedback. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need additional assistance, please call us directly. Best Regards –
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks and works good
on September 17, 2015
Posted by: Roland
from Cooper City, FL
Working well. But has constant condensation inside freezer which forms ice.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy this refrigator
on September 24, 2015
Posted by: Adonis
from Los Angeles,ca
Not happy at all with this refrigerator. Horrible shelving already had trouble with the freezer. I would not recommend this to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com