Customer reviews from www.electrolux.com
Electrolux - 15" 60 lb. Built-In Icemaker - Stainless Steel
Average customer rating
3.6
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
3
3 Stars
2
2 Stars
3
1 Star
6
61%of customers recommend this product.
(
17 out of
28)
Customer Reviews for Electrolux - 15" 60 lb. Built-In Icemaker - Stainless Steel
Customer Rating
1
CIrcuit board went out
on April 26, 2018
Posted by: Noice2018
from South Dakota
Within two or three months of installation a circuitboard went out and it has been down for over three weeks awaiting being fixed. You know it would turn off after about eight seconds of resetting.Faulty product.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna, Online Outreach Specialist, April 27, 2018
Hi there. We want to personally thank you for sharing your important quality concerns and experience with us. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company in North America. We certainly understand that your experience has been discouraging with your appliance requiring service. We feel confidently that our authorized service provider will be able to fully restore your ice maker. Should you need additional service please contact a member of our team by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST). Kindly, Anna
Written by a customer while visiting www.electrolux.com
Customer Rating
3
on October 28, 2018
Posted by: Gimom2
from Covington, LA
[This review was collected as part of a promotion.] We do like this ice maker however the door ajar alarm goes off constantly. And will put it self in clean mode.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy R'Shaye , Online Outreach Specialist , October 30, 2018
Hello, Gimom2. Thank you for your feedback. We can understand your concerns. Try wiping down your door seals to ensure your door is closing tightly. As for the appliance putting itself into clean mode. I would advise having a service provider to diagnose the appliance, I have provided a link below to locate a service in your area. https://www.electroluxappliances.com/Owner-Support/Service-Locator/.
Should you need any assistance, please call our Customer Care Team at 1-877-435-3287 Mon-Fri 8a-8p EST. Sat 9a-6p EST.-R'Shaye
Should you need any assistance, please call our Customer Care Team at 1-877-435-3287 Mon-Fri 8a-8p EST. Sat 9a-6p EST.-R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Worked for a week and then stopped
on November 6, 2018
Posted by: Curt_in_california
from Sonoma, Ca
[This review was collected as part of a promotion.] Installed, turned on and it produced great ice for about a week....then it never turned on again. all the ice melted and now I am in warranty land. At this point is has been three weeks since I tried to get help.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Online Outreach Specialist, November 9, 2018
Oh no, Curt_in_california! We hate to hear that this has happened. Please take a moment to contact us directly at 1-877-435-3287; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting www.electrolux.com
Customer Rating
2
Lasted two months
on March 9, 2019
Posted by: Boss Hoss
[This review was collected as part of a promotion.] Worked fine for two months then just shut down and quit
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , March 12, 2019
Hi, Boss Hoss! Thank you for taking the time to provide us with your feedback on your purchase. Please know that we strive to produce quality products, and your feedback does not go unnoticed. As our design, and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
In researching, we were able to see that you have a technician (At Your Service) coming out on March 15, 2019 between 8am-5pm to resolve any of your concerns. Should you have any questions pertaining to the appointment, do not hesitate to reach out to the technician directly.
Should you ever need immediate assistance, feel free to reach out to consumer care at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
In researching, we were able to see that you have a technician (At Your Service) coming out on March 15, 2019 between 8am-5pm to resolve any of your concerns. Should you have any questions pertaining to the appointment, do not hesitate to reach out to the technician directly.
Should you ever need immediate assistance, feel free to reach out to consumer care at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting www.electrolux.com