Customer reviews from homedics.com
HoMedics - Envirascape Silver Springs Illuminated Relaxation Fountain - Silver/Black
Average customer rating
3.7
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
3
3 Stars
1
2 Stars
5
1 Star
4
60%of customers recommend this product.
(
15 out of
25)
Customer Reviews for HoMedics - Envirascape Silver Springs Illuminated Relaxation Fountain - Silver/Black
Customer Rating
2
3 Weeks in
on April 12, 2019
Posted by: Haas
from Wolseley, Sk, Canada
Length of ownership:1 month
Motor also started buzzing louder than the actual water sounds, I really love the product just really hope the motor issue can be fixed because it looks like an overall problem. Ours was good for 3 weeks.
No, I would not recommend this to a friend.
Response from homedics.comBy John, Consumer Relations, April 15, 2019
We are sorry to hear this. Please return fountain to the place of purchase or contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 7:00 p.m. EST for assistance.
Written by a customer while visiting homedics.com
Posted by: Melissa578
from Vermont
Length of ownership:1 month
Verified Purchase:Yes
Save your money. It’s tiny, and I mistakenly thought the silver colored parts were glass, but they are plastic that’s been thinly painted silver.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, January 7, 2020
We are sorry that you are dissatisfied with your purchase. Please return the fountain to the place of purchase. We apologize for any inconvenience this may have caused you. We appreciate your feedback and have passed your comments on to the appropriate team.
Written by a customer while visiting homedics.com
Customer Rating
2
EnviraScape
on March 2, 2023
Posted by: tarzanandjayne
from Tacoma, wa
Length of ownership:3 months
After 4 months the light stopped working. The pump is okay.
No, I would not recommend this to a friend.
Written by a customer while visiting homedics.com
Posted by: Longing for a little Zen
Length of ownership:1 week
Verified Purchase:Yes
sadly, the large bottom bowl did not fit into the cleat on the base
No, I would not recommend this to a friend.
Response from homedics.comBy Daniel, Consumer Relations, April 19, 2024
Hello there, thank you for your review concerning the difficulty you encountered while setting up the EnviraScape Silver Springs Relaxation Fountain. Setup instructions can be found on pages 4 and 5 of the user manual. Specifically, ensure that the large leaf posts is inserted into the pump cover opening, as depicted in the image 1 on page 5. If you require further assistance with setting up the unit, please don't hesitate to contact our consumer relations department at your earliest convenience. We're here to help!
Written by a customer while visiting homedics.com