Customer reviews from sony.com
Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - HDTV
Average customer rating
4.3
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
56
4 Stars
15
3 Stars
5
2 Stars
7
1 Star
5
80%of customers recommend this product.
(
69 out of
86)
Customer Reviews for Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - HDTV
Posted by: lararain
Verified Purchase:Yes
At first I was very excited about my purchase. I bought this smart TV so I could get rid of Cable TV and Stream from the internet instead. Basically, all you get is Netflix. and a slim pick of others. This TV WILL NOT ALLOW you to add any additional apps.You will need to buy a ROKU HDMI connection ($48.00) to get HULU Plus and a whole bunch of other channel selections. Also be aware that such channels as FXNOW are not available unless you keep your cable service and have a paid subscription... Cable companies are getting smart and blocking you from accessing specific channels.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, May 4, 2015
Hi lararain,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
Written by a customer while visiting sony.com
Posted by: larryt
Verified Purchase:Yes
best purchase I made for a while, well worth the money, sound picture cant be beat
I would recommend this to a friend!
Response from sony.comBy Ella, Sony Support, April 18, 2015
Hi larryt, its good to know that you're pleased with your purchase. Thank you for choosing Sony, enjoy! Regards,
Written by a customer while visiting sony.com
Posted by: soonerdb1
Verified Purchase:Yes
Very pleased with this TV. Great picture with a lot of nice features and didn't have to break the bank.
I would recommend this to a friend!
Response from sony.comBy Ella, Sony Support, April 21, 2015
Hi soonerdb1, its nice to hear that you're very pleased with your new TV. We thank you for choosing Sony, enjoy!
Written by a customer while visiting sony.com
Posted by: Teto11
Verified Purchase:Yes
Have to work some of the kinks out but the picture quality is excellent
I would recommend this to a friend!
Response from sony.comBy Ella, Sony Siupprt, April 28, 2015
We're happy to hear that you're very pleased with this TV's picture quality, Tebo11! Thanks for choosing Sony!
Written by a customer while visiting sony.com
Customer Rating
1
Calling this a SmartTV is nearly false advertising
on March 25, 2015
Posted by: MusicChick
If I could give it 0 stars I would. After 5 hours with support today we have determined that it does not run Hulu or Amazon (5 hours??? really?) The Bravia line is supposed to support Hulu. This is Bravia but does not support Hulu, or much of anything else. Let me tell you how happy I am that I bought this, a year of Netflix, and a year of Hulu and a year of Amazon Prime for my Mom and Grandfather for Christmas. This was their Christmas. Thinking it was merely a troubleshooting issue, we can not take it back now. It's not a troubleshooting issue, it just IS NOT A SMART TV. If you define a Smart TV as something that just plays Netflix (and NO it will not export sound to external speakers while doing so) then this is the TV for you! Otherwise, avoid this like the plague. Everything in our family has the Sony name on it. We buy this brand exclusively and have done so for decades because they normally make high quality products that work well together. I don't know what they were thinking by releasing this model with their brand name on it. What a hit to the brand! I will be wary of Sony products now and will do far more research on future purchases, something I have never had to do before because the Sony name used to be good enough. That used to be all I needed to know. DO NOT buy this TV if you are looking for a Smart TV. I really regret the purchase and the wasted money on Hulu and Amazon. That's $200 that will be completely wasted since this TV will not air them. *sigh* So disappointing.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, March 27, 2015
Hi MusicChick, We regret to hear that this unit failed to meet your expectations. We will forward your information to the proper department. Thank you,
Written by a customer while visiting sony.com
Posted by: Vpop
Verified Purchase:Yes
Really the best TV of all brands. Quality the best, hands down!!!!
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 11, 2015
Hi Vpop, This is good to hear. We're glad that you're very satisfied with your purchase. Thank you for choosing Sony.
Written by a customer while visiting sony.com
Customer Rating
5
Best 60" TV for the price
on December 18, 2014
Posted by: LT619
If you need a big bright 1080p TV on a budget this TV is the way to go. Integrated really well with my Sony Receiver. TV volume control also controls the surround sound volume. So far I have only used Netflix as part of the "Smart" TV. I haven't been able to figure out if I can use HBO GO or Amazon Prime on it yet.
I would recommend this to a friend!
Response from sony.comBy Emily, Sony Support, December 21, 2014
Hi LT619, thank you for your question,unfortunately the HBO GO app is only available on our google TVs and Amazon prime is not available on the KDL60R510A since the app cannot display close captions and it is a requirement for all internet video content
Written by a customer while visiting sony.com
Posted by: Stinks
Verified Purchase:Yes
Would not play video files nor did thumbnails work. Worst of all the 2nd level tech support was horrible. I WILL be returning it.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 17, 2015
Hello Stinks, we certainly empathize with your frustration and we apologize for the inconvenience. Please emails us at socialsupport@am.sony.com and kindly include your product information, contact details, and the event or reference ID ( if available ). We hope to seek your kind understanding regarding this matter. Sincerely yours, Dave
Written by a customer while visiting sony.com