Customer reviews from sony.com
Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - HDTV
Average customer rating
4.3
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
56
4 Stars
15
3 Stars
5
2 Stars
7
1 Star
5
80%of customers recommend this product.
(
69 out of
86)
Customer Reviews for Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - HDTV
Posted by: Jhos
Verified Purchase:Yes
Was great for about 4 months and then it just died ! I called Sony to try to get it fixed and all they have done so far is take my info and make me send some pictures of the TV.
Your product is only as good as your customer service !!
Your product is only as good as your customer service !!
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, July 23, 2015
Hi Jhos, it is sad to hear that the unit doesn’t go well and we certainly empathize with your frustration.Please reach us out at socialsupport@am.sony.com and kindly send your contact information, the product information of the unit, and the event or reference ID ( if available ). Regards,
Written by a customer while visiting sony.com
Posted by: djinmn
Verified Purchase:Yes
This is a great TV with one exception. That is the image when view action video such as the flight of a golf ball or even sometimes a baseball. When watching a golf tournament, the ball in flight will appear as two balls about 6 inches apart many times. I was told that could be the case when watching hockey but wasn't concerned because I just don't watch that much hockey. I had no idea that would be the case watching golf or baseball. If this happens with football, I'll really be upset. I could have gotten a 240 Hz refresh rate for about $300 more but didn't think I would need that. Big mistake!
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, June 19, 2015
Hello djinmn, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so muc for your feedback.
Written by a customer while visiting sony.com
Posted by: Brisc
Verified Purchase:Yes
I did love it until it stopped working out of the blue 7 months later. Now here I am almost 2 weeks later still without a tv. It took 2 phone calls to Sony to get the right information on how to get it fixed (even though i should get a new tv). i am not satisfied with the product or the customer service experience... The worse part about it is the fact that I only watch the tv when company comes over... So it doesn't get hardly any use...
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, June 21, 2015
Hello Brisc! We would like to apologize for the bad experience you have gone through, please allow us to review your case to make sure that it was handled properly by emailing us at socialsupport@am.sony.com and include your contact information, event ID from phone support, model, serial number with a description of the issue you are experiencing with this unit. We will review it and get back to you as soon as possible with an update.
Written by a customer while visiting sony.com
Posted by: SASonyFan
Verified Purchase:Yes
Great TV. Easy to setup and operate. The only reasons for 4 stars instead of 5 are: it takes a bit for it to warm up to get to Netflix and it's a bit difficult to adjust the picture for various DVD movies.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, July 22, 2015
Hello SASonyFan! Thank you for sharing your feedback with us, it is normal to experience a delay of up to 30 seconds to see a picture or hear sound when first turned on and when it comes to the applications other wireless devices can influence how long it takes for video content to display. Therefore, depending on the internet application, some content may take longer to display than others which is considerate as normal operation. We will make sure to pass this information to the proper department for future reference.
Written by a customer while visiting sony.com
Posted by: rudmister
Verified Purchase:Yes
Good picture and sound. One small problem when turning on set it takes about two minutes before you can change the channel (dial in number)
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Rashmi
Gender:Female
Verified Purchase:Yes
We love our Sony Brand TV's. This one though after a couple months has a black spot on the bottom corner. Does anyone know how to fix it?
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Etta
Gender:Female
Verified Purchase:Yes
I love the tv but hate I can not access the internet like described, nor can I get the everyday apps I use.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Nicole2012
Gender:Female
Verified Purchase:Yes
I hate that the only thing u can do is watch Netflix
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com