Customer reviews from geappliances.com
GE - 20.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
Average customer rating
3.9
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
26
4 Stars
6
3 Stars
13
2 Stars
3
1 Star
4
77%of customers recommend this product.
(
37 out of
48)
Customer Reviews for GE - 20.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
Customer Rating
5
I like mine, and I would buy another if available.
on January 29, 2024
Posted by: BruceLH
This refrigerator has done well for me for roughly 12 years. However, it started making the weird noises others have mentioned. I was going to go out and buy one to replace it but it’s a discontinued size apparently.
If a GE rep reads this are there any other 20 inch Refrigerators made by GE in white with the water dispenser and ice dispenser?
Written by a customer while visiting geappliances.com
Customer Rating
2
Glad to get rid of this fridge
on July 31, 2023
Posted by: Moving on from GE
from San Francisco
So glad to finally be rid of this fridge. Like many other reviewers, due to space issues in my older home, I had few choices when I needed to replace my last fridge. There have been noise issues, the lack of internal water filter, and poor shelf and drawer configurations that have made me disappointed with this model but the biggest problem for us has been drainage issues related to the self defrost function that just got worse over the years. The ‘plug’ that is part of the drain down to the condensation pan would regularly become unseated then freeze in a cockeyed angle so water from the auto defrost cycle would pool and run down to the bottom, then freeze so that subsequently defrost cycles would cause it to thaw then leak out the front of the fridge onto our floors. At first, we dealt with it by having a regular cycle for cleaning out and manually defrosting the freezer every few months then it became more frequent to the point that a couple times a week we would have to crack ice on the bottom of the freezer to prevent spillage onto our floors. When we would open the back, the condensation tray appeared to be placed correctly. The issue seemed to be with the plug itself which would not stay seated correctly.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Jonathon@GEA, GE Appliances, August 2, 2023
Hello - Thank you for taking a moment to connect and share your review. We're so sorry to hear about the issues you've noticed with the defrost. That is not something we expect from this model.
With that in mind, we are going to be taking a moment to share this information with our product team. This will allow them to review everything and look for ways that we improve and avoid this from happening with our models going forward. Thank you again for sharing and going into detail with this.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
With that in mind, we are going to be taking a moment to share this information with our product team. This will allow them to review everything and look for ways that we improve and avoid this from happening with our models going forward. Thank you again for sharing and going into detail with this.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Weird noises coming from compressor
on January 23, 2020
Posted by: Trustedfriend
from Macclenny, fl
First It's too small, however It fits nicely In designated space, so we made the purchase. It has performed as a refrigerator should, my problem Is that It started making a very weird noise, It sounds like an animal, puppy or maybe a raccoon with multiples of 2, 20, up to 30 each time It sounds off, very loud strange and unusual.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, January 30, 2020
Hi there,
We appreciate your feedback on the storage space of this unit. We will certainly keep this in mind when we are designing future products.
We do not rate the sound level of our refrigerators or freezers, which means we are unable to provide a decibel level while they are running.
If you feel your refrigerator or freezer is too loud or is making an unusual sound, visit our Refrigerator & Freezer Troubleshooting Support page, here: https://www.geappliances.com/ge/service-and-support/refrigerators-freezers.htm
Should you have further questions about your refrigerator, please feel free to reach out to us via email or live chat. We're always happy to help!
Best wishes,
Michael
We appreciate your feedback on the storage space of this unit. We will certainly keep this in mind when we are designing future products.
We do not rate the sound level of our refrigerators or freezers, which means we are unable to provide a decibel level while they are running.
If you feel your refrigerator or freezer is too loud or is making an unusual sound, visit our Refrigerator & Freezer Troubleshooting Support page, here: https://www.geappliances.com/ge/service-and-support/refrigerators-freezers.htm
Should you have further questions about your refrigerator, please feel free to reach out to us via email or live chat. We're always happy to help!
Best wishes,
Michael
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on December 22, 2015
Posted by: Milt_NC
from Camden, NC, United States
After 5 years of troubles, this refrigerator is going to the scrap yard. In the last 5 years this refrigerator had to have the ice maker replaced, and the evaporator fan replaced twice. All of this was done out of warranty, and at considerable expense. Now the evaporator fan has failed again, and the ice maker has failed again. Gone are the days when you could depend on a major appliance to last 15 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
reverse your thinking
on August 24, 2015
Posted by: PAUL30
from Florida, United States
this model size can not be bought on any market it a perfect size for all your all
mobile homes .
mobile homes .
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE IT
on July 2, 2015
Posted by: xquis
from NJ, United States
never disappointed by this product, sad that its no longer made
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Easy to use and Simple Fridge
on May 26, 2015
Posted by: Yami9186
from Hialeah, FL
I think this is a simple and easy to use refrigerator/freezer. I just wish it was a lot bigger. It is too small. I would recommend those that have a small home or small apartment this refrigerator. For families of four, I would recommend a bigger GE refrigerator so the meat can fit easily in the fridge, as well as the rest of the food.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
It fits!
on May 11, 2015
Posted by: Kim Clune
from New York, United States
We had this same model for the past 10 years and, when it failed, we worried that no other would fit our space. (Our kitchen was custom built around the fridge by the original homeowners in the 80s). Manufacturers make refrigerators so big these days!
We were thrilled to find the same fridge still available, in stock, and with same day installation.
My only complaint is that the body remains the same, fitting exactly in the same snug space, but the interior is somehow smaller. A dozen eggs doesn't fit inside the egg shelf in the door! Why would they not test that?
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com