Customer reviews from frigidaire.com
Frigidaire - 95-Pint Portable Dehumidifier - White
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
58
4 Stars
16
3 Stars
5
2 Stars
1
1 Star
6
90%of customers recommend this product.
(
64 out of
71)
Customer Reviews for Frigidaire - 95-Pint Portable Dehumidifier - White
Customer Rating
1
Quit after 10 months
on July 23, 2016
Posted by: jonsadams
from Howard, Ohio, United States
Purchased unit Sept 2015, Worked great at controlling humidity in finished basement. Unit stopped working July 2016, still waiting on resolution from Frigidaire
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, August 12, 2016
Oh no, jonsadams! I can only imagine how disappointing this matter has been for you. After locating your consumer account and further review it appears that we were able to rectify the issue and provide a satisfactory resolution. Thank you for allowing us the opportunity to assist you and for continuing to be part of the Frigidaire family. Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dead again
on August 8, 2016
Posted by: Steve mm
from Webster New York
First unit died after three months second unit lasted five months. Same problem leak in evaporator coil, all the Freon leaked out.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 15, 2016
Steve mm, I can only imagine how frustrating this matter has been for you. Please contact us directly so we can research what options are available. Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
My dehumidifier only worked for 2 months.
on August 12, 2016
Posted by: Dfitting
from Rogers, AR, United States
I bought my dehumidifier 2 months ago, and now it won't pull much moister out of the air. Evidently the closed system already has a leak in it. It's pretty much useless now.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 22, 2016
Dfitting, we can only imagine how frustrating your recent experience with your dehumidifier has been for you. Your dehumidifier’s warranty information is on the last page of your Owner’s Manual. Your dehumidifier comes with a limited one year warranty, and a limited 2-5 year warranty on the sealed system. Please contact us directly for assistance. Cordially, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Fantastic unit -- If only it lasted longer
on May 21, 2019
Posted by: St Louis homeowner
from MO
[This review was collected as part of a promotion.] Bought two of these units 2 1/2 years ago. One was used in the basement and the other was a back-up in case that unit went down. The back-up was used a few hours each summer upstairs in most humid weeks. These replaced a smaller Frigidaire that went out after 20 months.
Bought these in July 2016. Used the two for the next two years. This spring I turned them on and they ran but neither one collected water...ooops! Not so good right? The back-up unit in particular was the most disappointing because it had been used so sparingly.
The good news is that Frigidaire indicates they will replace both of them! That is great of course. Still if the next two only last 2 1/2 years I will have spent well over a thousand dollars for dehumidifiers that were fantastic when they ran but don't seem to last long.
It is perplexing that no one seems to work on dehumidifiers. When purchasing them it is probably best to check out the warranty. These have five years with some limitations.
I am currently running an old non-brand older smaller unit that is super old but has been running for seven years. I hate the sound and as it is small it just does the job on humid periods.
What is a shame is that the two units have never had their filter's cleaned because they were never run enough to get dirty yet they no longer function. The fan motor runs but it doesn't collect water.
I am trying to be totally fair in this review. If you buy more warranty it might be smart to do so. I really really really love these units and when they work they may be the best I have ever owned. How does one review such a product?
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 29, 2019
Hi, St. Louis Homeowner!
We certainly apologize for any matters you have experienced with your dehumidifier and inconvenience it may have caused you. We place a great deal of emphasis on quality control, and there are occasions when even the best products may malfunction. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We were able to see that your matter is in the process of being resolved.
Should you need any assistance or have any questions pertaining to your resolution, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
We certainly apologize for any matters you have experienced with your dehumidifier and inconvenience it may have caused you. We place a great deal of emphasis on quality control, and there are occasions when even the best products may malfunction. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We were able to see that your matter is in the process of being resolved.
Should you need any assistance or have any questions pertaining to your resolution, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Product
on October 15, 2014
Posted by: Luke
This dehumidifier works excellent! Dried my basement up instantly and keeps it there efficiently.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy With Dehumidifier So Far
on August 18, 2016
Posted by: Matt211
from Frankfort, KY, United States
I recently moved into a new house with a 1600 sqft unfinished basement. My previous 70-pint dehumidifier couldn't reduce & maintain humidity below 60%.
I purchased this 95-pint unit to better maintain the basement. It is currently keeping the humidity at around 42-45%. However, the unit is basically running non-stop but it has been a very wet summer. The upside is this unit actually draws less power than the old 70-pint unit (which was also a Frigidaire unit).
Finally, the auto drain function is a great feature. I have it draining continually into a floor drain.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 26, 2016
Posted by: RHB1
from Arlington Heights, IL
I have had this humidifier a few months and it works great. Just set it and forget it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
JUNK
on August 14, 2017
Posted by: jonsa
from Howard, OH, United States
Purchased first unit Sept 2015, it failed after 10 months. Frigidaire provided new unit July 2016. Now the second unit has failed after 13 months. Don't Buy this unit
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer, Online Outreach Specialist, August 15, 2017
Hey jonsa, I truly understand the frustration and would like to see where we can help. Please email SocialCare@Frigidaire.com with your contact and product information so we can see where we can help. Kindly, Jennifer
Written by a customer while visiting frigidaire.com