Customer reviews from roku.com
Roku - 3 Streaming Player - Black
Average customer rating
4.5
(25,979 Reviews)
Rating breakdown 25,979 reviews
5 Stars
16,895
4 Stars
6,203
3 Stars
1,513
2 Stars
668
1 Star
700
93%of customers recommend this product.
(
23,564 out of
25,460)
Customer Reviews for Roku - 3 Streaming Player - Black
Customer Rating
4
Roku vs Apple TV
on August 25, 2014
Posted by: Canc3r1us
from Baltimore, MD, United States
Gender:Male
I have both a Roku and Apple TV. The Apple TV, on a technological level, smokes the Roku in just about every way. So why I continue to use the Roku more? pRon, or to be more precise, that anyone/anywhere can make channels for the Roku. Anyone can get H B O G O , but try getting Fire-TV or Video-box on the Apple platform. Since it will probably never happen, I'm keeping my Roku.
Philosophically, the Roku is a much better platform.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
ehhh
on August 25, 2014
Posted by: deej272
from Minneapolis, MN, United States
Gender:Male
I brought this thing about 2 or 3 months ago. I have a friend with the google version and I believe his to be the superior brand. He has more options and far less hassle with the control and operations of his streamer. I am stuck with this version now but I am not satisfied at all.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Painless installation and easy use.
on August 25, 2014
Posted by: Andy2014
from Mountain View, CA, United States
Gender:Male
Usually, there is a period of buyers remorse when getting new hardware until you get it going. Roku installation and subsequent use had none of those issues. Plug and play, no delay!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Nice unit, couple small bugs
on August 25, 2014
Posted by: JimEli
from York, PA, United States
Gender:Male
We've had this unit for a couple months, I guess. We really like the small package, small and easy/simple remote, yet it is full of features. We have experienced a total freeze-up of the unit on several occasions, a simple power-cycle took care of it, but it keeps happening, maybe 1-2/month. So far we are making sure we back completely out of Netflix, out to a main Roku menu prior to turning off the TV, seems to alleviate the issue. Out other concern is inconsistent sound. We have 3 big issues with sound:
1) sound is horribly out of sync with the video,
2) no sound at all,
3) sound cuts in and out, sometimes for as much as an hour before settling in.
Our setup is wireless at 20-30 megs/sec, Roku is 18 feet from the router in the same room, and all we watch is Netflix, yet Netflix comes in fine on our laptops. Sometimes backing out to the main menu clears everything up, sometimes a power cycle is required, and on rare occasions there is nothing we can do to correct these issues.
For perspective, over 90% of the time our experience of our Roku is fantastic. It might be nice if we could power cycle the unit from the remote, but in the meantime we are still testing to determine whether returning to the main menu prior to shutting down every single time resolves these issues. We are also going to sign up for additional services besides NetFlix to see if these issues carry over to those other services as well.
To summarize, it's a minor annoyance with a workable solution on an otherwise excellent product. The quirks I have described *may* be created through our use or through Netflix. I need further testing before I can blame our Roku device. My above issues are our *experience* while using Roku, not necessarily the fault of Roku. Additionally, some friends with Rokus have not seen out issues, so to be fair we continue to strongly recommend your devices!
1) sound is horribly out of sync with the video,
2) no sound at all,
3) sound cuts in and out, sometimes for as much as an hour before settling in.
Our setup is wireless at 20-30 megs/sec, Roku is 18 feet from the router in the same room, and all we watch is Netflix, yet Netflix comes in fine on our laptops. Sometimes backing out to the main menu clears everything up, sometimes a power cycle is required, and on rare occasions there is nothing we can do to correct these issues.
For perspective, over 90% of the time our experience of our Roku is fantastic. It might be nice if we could power cycle the unit from the remote, but in the meantime we are still testing to determine whether returning to the main menu prior to shutting down every single time resolves these issues. We are also going to sign up for additional services besides NetFlix to see if these issues carry over to those other services as well.
To summarize, it's a minor annoyance with a workable solution on an otherwise excellent product. The quirks I have described *may* be created through our use or through Netflix. I need further testing before I can blame our Roku device. My above issues are our *experience* while using Roku, not necessarily the fault of Roku. Additionally, some friends with Rokus have not seen out issues, so to be fair we continue to strongly recommend your devices!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Ease of use
on August 25, 2014
Posted by: RonGa
from Austin, TX, United States
Gender:Male
I was surprised at how simple it was to get started.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it.....
on August 25, 2014
Posted by: clb2bme
from Park Ridge, NJ, United States
Gender:Female
I bought this Roku 3 around Christmas time and absolutely love it..... We stopped using cable and can find everything we want to watch on this..... Some shows we have to wait a day or two to see on hulu but it is worth it for all the money we are saving.....
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
PROBLEM WITH STREAMING
on August 25, 2014
Posted by: mamamary
from Eugene, OR, United States
Gender:Female
I DO LIKE MY ROKU 3 BUT HAVE ONE PROBLEM WITH IT. I NOTICE THAT SOME OF THE CHANNELS I HAVE ADDED (FOR INSTANCE LIFETIME) THAT WHEN VIEWING A VIDEO IT KEEPS RELOADING ESPECIALLY AFTER GOING TO A COMMERCIAL ON A PROGRAM. OTHER THAN THAT I DO LIKE THE FACT THAT THERE ARE CHANNELS I CAN ADD THAT I COULDN'T ADD TO MY ORIGINAL ROKU HD.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Great Features For the Most Part
on August 25, 2014
Posted by: Hino
from Seattle, WA, United States
Gender:Male
The main reason I bought the Roku is because it claims to offer HBOGo... I say claims, mainly because it's not a matter of having the app, but also having approval of the cable company you get HBO from. Comcast for example, does NOT! I think that Roku either needs to get this sorted, or at the least have this info listed on their site so that other people don't waste their time and money.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com