Customer reviews from roku.com
Roku - 3 Streaming Player - Black
Average customer rating
4.5
(25,979 Reviews)
Rating breakdown 25,979 reviews
5 Stars
16,895
4 Stars
6,203
3 Stars
1,513
2 Stars
668
1 Star
700
93%of customers recommend this product.
(
23,564 out of
25,460)
Customer Reviews for Roku - 3 Streaming Player - Black
Customer Rating
3
Best Selection of Channels, but lacks reliability
on August 15, 2014
Posted by: kgunn
from VA
Gender:Male
I keep coming back to the Roku because it has the best selection (and believe it or not, it's the only device the offers all three, yes only three, of the services I use), and is the most highly rated on the various sites that rate these things. The device is very unreliable. My first Roku (about a year and a half ago) always had issues booting up. If I unplugged it to move it to another TV in the house, I would have to let it sit unplugged for 20 or 30 minutes before it would reboot. Then the remote stopped working altogether. I got a new Roku and that remote worked with the new one, so the old one just stopped accepting the remote signal (I couldn't pair it through the settings menus, either). I have to use the Roku Android app to control the first Roku, and it doesn't always find the Roku on my network. The second Roku I got just wouldn't stay connected to my Wifi. The third one seems to be working okay, so far, but I'm always a little nervous every time I go to watch it: "is it going to work this time?"
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
on August 15, 2014
Posted by: hugh1262
from Buffalo, NY, United States
Gender:Male
Works great with my smart TV for Netflix and with my ipads.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
GREAT MOVIES!
on August 15, 2014
Posted by: LaSally
from Phoenix, AZ, United States
Gender:Female
I have three Roku's in my home, and I love it..I have one in my guest bedroom for my company and that's always a big hit..
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
It's great when it's working
on August 15, 2014
Posted by: LinK61
from Ohio, United States
Gender:Female
I love my Roku when it's working. It doesn't stay connected to the internet for long. And the steps that are posted in the community help make it sound like you have to be a teck superstar to fix whatever problem it is that make it constantly disconnect. I don't have to go through all those steps to keep any of my other devices in the house connected to the wifi. I don't feel I should have to with this device either.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Solid connections
on August 15, 2014
Posted by: Whocares1115
from Converse, TX
Gender:Male
I bought this to stream many of the channels offered by Roku. The streaming has been flawless. Streaming Netflix from my TVs app or my PS3 would frequently lose connection during a movie - Roku does not. It has been a great purchase.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
good
on August 15, 2014
Posted by: fw4779
from Lake City, FL, United States
Gender:Male
Roku 3 very good especially w/ethernet connection. No on/off switch. Tendency to overheat if left plugged in, placed pencil underneath to help keep cool. The usb slot seems to require a special formated usb to access. No instructions about that.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Does not Run Netflix on Verizon FIOS !
on August 15, 2014
Posted by: Eddd
from Fairfax, VA
Gender:Male
We have 4 other Rokus and 2 Apple TVs in the house and they all work fine. The Roku 3 will not login to Netflix without an error 113 (?) on either wired or wireless. However, if it is connected to a wireless hotspot via cell phone it works fine with Netflix so that proves Verizon or its router is probably the cause. We have asked consistently for help from Roku, Netflix and Verizon but we get stuck in a blame circle. Netflix does not seem interested at all in resolving the problem and has just said "they are working on it" but that has been 8 months now. Verizon could care less and has been somewhat rude about it.
So if you are on Verizon you may end up returning the Roku 3 the store. My son did a lot of troubleshooting and he is a full time computer tech.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Totally unreliable
on August 15, 2014
Posted by: Hamouche
from Milwaukee, WI, United States
Gender:Male
I own lower version of Roku and they work fine. I purchased Roku 3 for the ability to connect a headset to the remote. It consistently freezes. I had the unit replaced but the new unit does the same. I have to use the remote from the previous version of Roku to make it work.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com