Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
1
awful, built upside down
on July 3, 2022
Posted by: Herb2
from Alabama
Gender:Male
[This review was collected as part of a promotion.] This lockset will only fit if installed upside down. The slide bolt and key pad have to be installed upside down or the torque blade and turnpiece shaft to align. The two pieces are 180 degrees out of palhase. One might be able to install only the inside panel upside down, but the door knob generally prevents that. Anyway this product takes hours to install and will not install properly. I hope I just got a badly manufactured one. Garbage.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 5, 2022
Hello Herb2,
We are here to help! Please see Page 2, Section 4 of the installation guide, linked below, illustrates how to rotate the D-shape spindle. With the interior assembly removed from the door, rotate the turn-piece clockwise until you hear a click (force if necessary with it off of the door), and it will rotate to the vertical position, which will place the D-shape spindle in the correct direction. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Should you need additional assistance, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
We are here to help! Please see Page 2, Section 4 of the installation guide, linked below, illustrates how to rotate the D-shape spindle. With the interior assembly removed from the door, rotate the turn-piece clockwise until you hear a click (force if necessary with it off of the door), and it will rotate to the vertical position, which will place the D-shape spindle in the correct direction. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Should you need additional assistance, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
This lock is trash
on December 24, 2022
Posted by: Lock is trash
from Iowa
Gender:Male
I've had these locks on business and personal properties for years. I will be replacing them all with a different brand. Tonight was the 3rd night one of my deadbolt 909 locks was froze with no key available I took a drill and a half inch drill bit to the lock and in less then 10 seconds I was in. This is not acceptable for a lock product.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 28, 2022
Hello,
Your safety and security are very important to us and we are here to help! We'd like to gather additional details about your experience and assist you with the best solution. Please give our Support Team a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Your safety and security are very important to us and we are here to help! We'd like to gather additional details about your experience and assist you with the best solution. Please give our Support Team a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Smart code 909
on September 29, 2015
Posted by: Cecillee
from Ohatchee, al
Gender:Male
Unless you are a locksmith do not buy this product, the programming instructions do not work and instructions provided are very limited on trouble shooting.
I've been working on installing this lock and trying to program the codes for
6 hours and cannot find help on the kwikset website
I've been working on installing this lock and trying to program the codes for
6 hours and cannot find help on the kwikset website
No, I would not recommend this to a friend.
Response from kwikset.comBy Corinne, Community Manager, October 5, 2015
Hello Cecillee,
We are truly sorry to hear that you've experienced some frustrations while trying to install your SmartCode lock. We'd love to help you troubleshoot. A customer service representitive will be contatcing you soon, by email, to learn more about the problems you are experiencing, and help find a solution for you.
Thank you, Kwikset
We are truly sorry to hear that you've experienced some frustrations while trying to install your SmartCode lock. We'd love to help you troubleshoot. A customer service representitive will be contatcing you soon, by email, to learn more about the problems you are experiencing, and help find a solution for you.
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
I love these locks. Dependable works great
on August 16, 2018
Posted by: Speedy
from Prairieville Louisiana
Gender:Male
[This review was collected as part of a promotion.] I have five of these locks for several years and will continue to use these for years to come
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Battery Life
on February 9, 2015
Posted by: Ibforester
from NC, United States
Gender:Male
Batteries only last about 4-6 weeks
Then you have to have key
Then you have to have key
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 9, 2015
Hi lbforester,
We're very sorry to hear that the battery life on your SmartCode 909 has diminished. Your batteries should last up to 1 year, or more. Please give our team a call to help troubleshoot your issue, 1-800-327-5625.
Thanks,
We're very sorry to hear that the battery life on your SmartCode 909 has diminished. Your batteries should last up to 1 year, or more. Please give our team a call to help troubleshoot your issue, 1-800-327-5625.
Thanks,
Written by a customer while visiting kwikset.com
Customer Rating
2
Works well; high noise when moter runs
on April 16, 2015
Posted by: smiley119
from Irvine, CA
Gender:Male
I've been using this lock for over a year. It works great. It is wonderful to never worry about keys, or being locked out. If a kid is sleeping, I can leave the car on, while I prep his bed. It's just really high wine when the motor is moving the deadbolt.
Written by a customer while visiting kwikset.com
Customer Rating
1
The worst!
on July 12, 2018
Posted by: unhappycustomer10000
from Los Angeles
This product does not work. It is almost impossible to get hold of someone to help with the installation. When I finally got hold of someone, they told me the product was faulty and they would send me a new one. The sent 3 new ones and none of them worked. Even a professional locksmith was unable to install it.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked great for a few years.
on September 26, 2024
Posted by: Chillerman
from Texas
Gender:Male
Worked great for years. Now the deadbolt cannot be fully turned to the unlock position without wrestling with the lever. When the door is finally open the deadbolt only partially extends. It will not lock without the key or the inside lever. New batteries did not help. Took it off of the door, using the key, the deadbolt works perfectly. Gears are fine, must be the motor. Was going to just replace it, but now I find out that it has been discontinued. Sadly we have three of these. So, I guessing, since they are all keyed alike, we'll have to call locksmith out to replace them all. I'm sure Spectrum Brands planned the obsolesce. Funny thing, this is for a door to the back porch, we often use the inside lever to lock and unlock the door.
Response from kwikset.comBy Mariana, Consumer Service, September 27, 2024
Hello Chillerman,
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com