Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
I love these locks. Dependable works great
on August 16, 2018
Posted by: Speedy
from Prairieville Louisiana
Gender:Male
[This review was collected as part of a promotion.] I have five of these locks for several years and will continue to use these for years to come
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Auto lock a must for those with kids...
on April 15, 2019
Posted by: Sryhn
from Minneapolis MN
Gender:Male
I have installed over a dozen of these for friends over the last couple years. Absolutely love them, especially the pin switch to set a 32nd auto lock on the deadbolt. I never have to wonder if the doors are locked or not.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Battery Life
on February 9, 2015
Posted by: Ibforester
from NC, United States
Gender:Male
Batteries only last about 4-6 weeks
Then you have to have key
Then you have to have key
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 9, 2015
Hi lbforester,
We're very sorry to hear that the battery life on your SmartCode 909 has diminished. Your batteries should last up to 1 year, or more. Please give our team a call to help troubleshoot your issue, 1-800-327-5625.
Thanks,
We're very sorry to hear that the battery life on your SmartCode 909 has diminished. Your batteries should last up to 1 year, or more. Please give our team a call to help troubleshoot your issue, 1-800-327-5625.
Thanks,
Written by a customer while visiting kwikset.com
Customer Rating
2
Works well; high noise when moter runs
on April 16, 2015
Posted by: smiley119
from Irvine, CA
Gender:Male
I've been using this lock for over a year. It works great. It is wonderful to never worry about keys, or being locked out. If a kid is sleeping, I can leave the car on, while I prep his bed. It's just really high wine when the motor is moving the deadbolt.
Written by a customer while visiting kwikset.com
Customer Rating
1
The worst!
on July 12, 2018
Posted by: unhappycustomer10000
from Los Angeles
This product does not work. It is almost impossible to get hold of someone to help with the installation. When I finally got hold of someone, they told me the product was faulty and they would send me a new one. The sent 3 new ones and none of them worked. Even a professional locksmith was unable to install it.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked great for a few years.
on September 26, 2024
Posted by: Chillerman
from Texas
Gender:Male
Worked great for years. Now the deadbolt cannot be fully turned to the unlock position without wrestling with the lever. When the door is finally open the deadbolt only partially extends. It will not lock without the key or the inside lever. New batteries did not help. Took it off of the door, using the key, the deadbolt works perfectly. Gears are fine, must be the motor. Was going to just replace it, but now I find out that it has been discontinued. Sadly we have three of these. So, I guessing, since they are all keyed alike, we'll have to call locksmith out to replace them all. I'm sure Spectrum Brands planned the obsolesce. Funny thing, this is for a door to the back porch, we often use the inside lever to lock and unlock the door.
Response from kwikset.comBy Mariana, Consumer Service, September 27, 2024
Hello Chillerman,
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great customer service!
on February 9, 2015
Posted by: HappyMan
from St Peter, MN, United States
Gender:Male
I had previously bought SmartCode door knobs. Quite pleased, I added Smartcode Deadbolts three months later. For some reason I had difficulty adding SmartCode. Called customer service and in less than a minute a pleasant representative had our household all SmartCoded! Great for the kids.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Simple to install and easy to use
on February 9, 2015
Posted by: Djpmski60
from Carpentersville Il
Gender:Male
I have had this kwikset lock for over a year now and it has performed exactly as described in the paperwork. Good points are the ability to change codes and let family have access without carrying a key. We have not had any major problems outside of weak batteries. If there is one weak point it is that batteries are not cheap and you do need to replace them.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com