Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
worked with smartthings and now home assistant
on May 30, 2021
Posted by: markfrancis
from Atlanta, Ga
Gender:Male
on my 4th year with this lock and kwikset brought zwave locks to the marketplace that work great, very happy with this lock. Could be more satisfied if the lock container was smaller however, still the best product on the market for my use case.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Came home to a dead lock now it won’t work again
on March 17, 2022
Posted by: Person
The lock worked great until it didn’t. I’m assuming the batteries died while I was at work, got home and the keypad was dead. Replaced the batteries and did the SAME handing procedure as initially performed successfully and I get nothing. Factory reset the lock and attempted again and still nothing. Troubleshooting says the handing method was performed incorrectly but I did the exact same thing as last time and I’m not sure how you could mess up holding the lock button while you insert the battery pack…? Tried to get support but office is only open while I’m at work. Pretty disappointed.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, March 18, 2022
Hello,
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Stopped working.
on May 23, 2022
Posted by: Luked
from St. Louis, MO
Gender:Male
I bought mine 3 years ago and it worked well until about a month ago. The batteries were dead, and I changed them. The keypad kept turning red as if the batteries were still dead. I changed batteries 3 different times and then the keypad just stopped working all together. I ended up replacing the whole deadbolt.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, May 24, 2022
Hello Luked,
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
5 years and still doing great
on February 21, 2023
Posted by: 1Reck
from Lumberton Texas
Gender:Male
[This review was collected as part of a promotion.] I bought 3 of these in 2018. Zwave has been very reliable. Very handy to program on my phone. (requires a hub) The finish is starting to wear a bit. But, expected. I would buy again if building another home.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great bang for your buck
on April 16, 2015
Posted by: Timbo
from Kentucky, United States
Gender:Male
We've had this coded deadbolt for over a year now. I installed it on our front door with a handle from a Kwikset kit while replacing all door knobs and deadbolts. I simply subbed the electronic deadbolt for the normal one (and used the normal one on one of the back doors). I like it a lot and my wife loves it. We have toddler twin boys and I leave earlier than she does, so packing boys, lunch, gym clothes, coffee, etc was hard enough without fumbling and dropping the keys. Now she simply has to press the button and voila! The fact that it lights up at night when you forgot to turn on the porch light is especially convenient. I bought the deadbolt on sale at lowes, used a coupon, and got their military discount so the value is outstanding. I use Energizer's best battery (expensive, but they last) and I just recently changed them for the first time. By the way, changing or installing the batteries is a snap, just slide the cover off. I turned off some of the lighting and unnecessary battery-draining features and I recommend others do the same if possible. It looks amazing and guests compliment the looks and the features. I'd buy it all over again if I had it to do over, and that's saying something because I can be pretty critical. Go ahead, if you're buying a deadbolt you're on the hook to spend some cash anyway, so you might as well splurge a tiny bit for an upgrade.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Requires replacement at least every 3 years.
on January 27, 2022
Posted by: TopsailE9 USMC
from Camp Lejuene, NC
Gender:Male
I've been through 4 different Kwikset Smart Code locks in the 9 years that I've owned my home. I have them on both my front and back doors. In all four cases, either the lock motor or the keypad electronics failed.
I've performed all the troubleshooting steps listed on the Kwikset website, to include factory resets. I've even called the technical support line and all confirm that the electronics are poorly built.
At the very least, Kwikset should consider selling replacement parts, such as the keypad or a motor module without a z wave card, so I could save the parts that are still serviceable and not have to replace an entire lock.
The lifetime warranty on these devices is basically worthless because it does not cover the components most likely to fail. I'll be looking for a manufacturer with more reliable electronics and a warranty that covers key failure modes. I'll really liked these devices for the short time that they work.
I've performed all the troubleshooting steps listed on the Kwikset website, to include factory resets. I've even called the technical support line and all confirm that the electronics are poorly built.
At the very least, Kwikset should consider selling replacement parts, such as the keypad or a motor module without a z wave card, so I could save the parts that are still serviceable and not have to replace an entire lock.
The lifetime warranty on these devices is basically worthless because it does not cover the components most likely to fail. I'll be looking for a manufacturer with more reliable electronics and a warranty that covers key failure modes. I'll really liked these devices for the short time that they work.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 1, 2022
Hello TopsailE9,
Kwikset electronic locks come with a one-year electronic warranty and a limited lifetime mechanical and finish warranty. If there's any further support we can provide or questions that we can help answer, we are here to help you. Please contact our Support Team once at 1-800-327-5625. We look forward to assisting you further!
Thank you,
Kwikset
Kwikset electronic locks come with a one-year electronic warranty and a limited lifetime mechanical and finish warranty. If there's any further support we can provide or questions that we can help answer, we are here to help you. Please contact our Support Team once at 1-800-327-5625. We look forward to assisting you further!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
no replacement for wear and tear.
on August 8, 2024
Posted by: DJ001
from Houston,Texas
Gender:Male
i purchased this several years ago, the buttons are wearing out so i called and asked if i could get a push button replacement and was told no they dont make them. the lock works fine so i was basically told Id have to throw it out and buy a new one. DONT NOT BUY THIS ITEM FOR THAT REASON. it should have replacement parts
Response from kwikset.comBy Mariana, Consumer Service, August 8, 2024
Hello DJ001,
As the original owner, your Kwikset product comes with Limited Mechanical and Finish warranties. Please reach out to our Support Team again and submit photos of the front and back of your lock. This will help us determine if your lock qualifies for the warranty and a replacement. https://www.kwikset.com/support/ask-a-question/inquiry
Thank you,
Kwikset
As the original owner, your Kwikset product comes with Limited Mechanical and Finish warranties. Please reach out to our Support Team again and submit photos of the front and back of your lock. This will help us determine if your lock qualifies for the warranty and a replacement. https://www.kwikset.com/support/ask-a-question/inquiry
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Auto lock a must for those with kids...
on April 15, 2019
Posted by: Sryhn
from Minneapolis MN
Gender:Male
I have installed over a dozen of these for friends over the last couple years. Absolutely love them, especially the pin switch to set a 32nd auto lock on the deadbolt. I never have to wonder if the doors are locked or not.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com