Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
Excellent product service
on April 27, 2019
Posted by: Zee
from Nashville, Tn.
Gender:Male
[This review was collected as part of a promotion.] I recently had trouble with my smartcode product and was unable to realize a solution with the information that I had through the instructions. I found a customer care phone number in the instructions and placed the call. My smartcode deadbolt had been installed for a year and a half. After troubleshooting with a service technician over the phone I was informed that the lock mechanism was not repairable. I explained that I am the owner of another unit which has been in service at my home for over 4 years. The service tech then told me they would replace my lock as a one time courtesy. I was ecstatic that they would do that and the product arrived in approximately a week. I am certainly glad o made the call and my new deadbolt is working flawlessly. Thank you Kwikset.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Bad Quality Control
on May 4, 2019
Posted by: bencarolina
from charlotte, nc
I bought this recently and it does not work. I am more than a bit of a diy kind of guy. Usually able to work around minor problems that happen in projects. But the male electronic plug would not snap into the female. Should not be a problem as it is clearly labeled "UP." Did not have side "guiding" extrusions that would insure proper alignment, but then again there is only one way to align it. The prongs appear straight. So apparent reason that it would not just snap in.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
So handy
on May 23, 2019
Posted by: Alice 29
from Albuquerque, NM
Gender:Female
I’ve had the SmartCode 909 for a little more than a year and I really like it. You can come and go without carrying keys with you. I always keep the doors locked. There is a lot of crime in the city I live in.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
A Necessary & Attractive for All Homes
on May 28, 2019
Posted by: Piliwale
from Portland, OR
Gender:Female
[This review was collected as part of a promotion.] We have had three installed in our home; front & back doors of our home and side garage door. Started with only one in the front door but it was not only attractive but easier for us to lock and open rather than fumbling around for keys. No more added expenses of replacing locks and making copies of keys because friends, relatives, house and pet sitters don't always remember where they put our keys and/or never return the keys. What an attractive and cost effective addition to our home.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Horrible product!!
on July 10, 2019
Posted by: Steve Y
from Austin
I installed a 909. It worked fine. I went on a trip. Came home at 1am and it has stopped working and I’m locked out.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Malfunctioned after 2 guests
on February 10, 2020
Posted by: BeachE
from Cocoa Beach
Gender:Male
[This review was collected as part of a promotion.] This lock malfunctioned and locked our tenants out for almost 3 hours; we live an hour away and had to travel there and deal with it, had to refund money, and suffer a lot of frustration. Not very happy with this lock.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 12, 2020
Hello BeachE,
We're so sorry for the frustration you experienced. We’re happy to help you get your lock in working order. Our team of experts can troubleshoot the lock to understand what may be happening and find the correct solution. Can you call our support team at 1-800-327-5625?
Thank you,
Kwikset
We're so sorry for the frustration you experienced. We’re happy to help you get your lock in working order. Our team of experts can troubleshoot the lock to understand what may be happening and find the correct solution. Can you call our support team at 1-800-327-5625?
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Terrible lock
on July 30, 2020
Posted by: Steve 70
from Sandia Park New Mexico
Gender:Male
[This review was collected as part of a promotion.] I am not at all happy with this deadbolt I wouldn't recommend it to anyone the install was fairly simple it worked for a day or two and then it locked me out of my house right on the box it says no luck out I had to break in through a window because I didn't have a key it came with a key but I thought after two days I would need it that was my bad to get locked out I should've had the key do not buy this lock it's a piece of junk and I also can't believe it took four AA batteries to run it that's ridiculous
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 30, 2020
Hello Steve 70,
We appreciate your review, and we're sorry for your experience. Please allow us the opportunity to help you with the correct solution. To ensure your lock isn't jamming, please check the door alignment, and the door jamb hole is at least 1 inch deep. Our Support Team is more than happy to walk you through troubleshooting steps over the phone. Can you please give us a call at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
We appreciate your review, and we're sorry for your experience. Please allow us the opportunity to help you with the correct solution. To ensure your lock isn't jamming, please check the door alignment, and the door jamb hole is at least 1 inch deep. Our Support Team is more than happy to walk you through troubleshooting steps over the phone. Can you please give us a call at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Epic Failure
on March 12, 2021
Posted by: Dan in Florida
from Florida
Gender:Male
[This review was collected as part of a promotion.] I bought a home with four of these locks. I wasn’t able to reprogram one of the locks; Kwikset told me that the lock was fully inop. I just replaced the batteries in the second lock and am not able to reprogram. Customer Support confirms that this lock, too, in fully inop. Fifty percent failure in less than seven months since moving in. Worthless!
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, March 16, 2021
Hello Dan,
Thank you for taking the time to share your experience. We're more than happy to help you with the right solution and ask that you please contact our Support Team again. If you are the locks' original owner, you are covered under our limited warranty, and we can also work over the phone with you to troubleshoot the lock. We ask that you please contact our Support Team at 1-800-327-5625.
We hope to hear from you soon!
Thank you,
Kwikset
Thank you for taking the time to share your experience. We're more than happy to help you with the right solution and ask that you please contact our Support Team again. If you are the locks' original owner, you are covered under our limited warranty, and we can also work over the phone with you to troubleshoot the lock. We ask that you please contact our Support Team at 1-800-327-5625.
We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com