Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
Must Have!
on November 28, 2017
Posted by: Chuck4Bama
from Birmingham, AL, United States
Gender:Male
I am to lazy to take a picture of mine. I have been quite pleased with the results. It's not a experience in the price range for what you get. I like it someone comes over can hit the lock box in the center and not give out a code. You can have a another number store when they are in a few days give an code and tell them it expires so no lay overs hahaha Take it out when they leave and I CAN NOT LOCK MYSELF OUT LOOKING FOR KEYS!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Don't become to reliant on this product
on March 19, 2018
Posted by: missmarie
from San Antonio, TX
Gender:Female
[This review was collected as part of a promotion.] I purchase this product in October and we've had a few issues with it here and there, but this last one really has me considering going back to a regular lock with a key.
My fiancé and I came home from an evening out and tried to unlock the door. We found the keypad lit, which was odd, but what's worse is that is was unresponsive. We sat outside for an hour to let it reset, and nothing changed. We ended up jumping our 6' privacy fence, and crawling in a window to access our home. We relied on the lock so much that neither of us realized that we weren't carrying our house key.
We've also replaced the batteries twice since we bought it 5 months ago. When it operates properly, it is very handy. But when it goes out, it can cause an issue like the one we experienced.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Dog Proof
on August 25, 2018
Posted by: Smart dog owner
from Hollywood, FL
Gender:Female
[This review was collected as part of a promotion.] This Smartcode Deadbolt is a great lock to keep my smart dog from opening my door. I have levers on my door and my dog would jump on the door and on the way down his paw would push the lever down, open the door and run out in the backyard when my Gardner or Poolman shows up. With the Smartcode I can go out to speak to anyone with out having to take a key and not worrying if my dog will be charging out side.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great lock
on October 4, 2018
Posted by: MEDarling
from Ovid, Mi
Gender:Male
[This review was collected as part of a promotion.] Bought one to try. Works go good I now have 6 total for my home and lake house
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Lifetime guarentee ! It's true!
on December 23, 2018
Posted by: Mac78
from Bountiful, UT
Gender:Male
[This review was collected as part of a promotion.] My old deadbolt became difficult to lock from inside. I called Kwikset and they had me supply photos of inside and outside as the unit I had is out of production.
A few weeks later I received a new unit at no cost and it works perfectly.
A few weeks later I received a new unit at no cost and it works perfectly.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
It fine......when it works
on December 19, 2020
Posted by: Kenbo78
from Summerville, SC
Gender:Male
I've had this lock four year. The first 2 years I had no issues. Then the battery started draining fast anf sometimes the keypad would be non-responsive. Now the keypad is completely unresponsive.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 22, 2020
Hello Kenbo78,
We're sorry to hear about your experience with the SmartCode 910, and we have a solution to get the lock in working order. Fresh alkaline batteries should last 6 months, and if your battery life is less than this, please check your door alignment and verify the long mounting bolts are not too tight on the mounting plate. Also, ensure that your door jamb hole is at least 1 inch deep to prevent jamming. For the keypad, we recommend performing the factory reset on the lock and the manual door handing process, described in the installation guide linked below. We're here to help, so please call us for further assistance at 1-800-327-5625.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5066071_910[zw500].pdf
Thank you,
Kwikset Support
We're sorry to hear about your experience with the SmartCode 910, and we have a solution to get the lock in working order. Fresh alkaline batteries should last 6 months, and if your battery life is less than this, please check your door alignment and verify the long mounting bolts are not too tight on the mounting plate. Also, ensure that your door jamb hole is at least 1 inch deep to prevent jamming. For the keypad, we recommend performing the factory reset on the lock and the manual door handing process, described in the installation guide linked below. We're here to help, so please call us for further assistance at 1-800-327-5625.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5066071_910[zw500].pdf
Thank you,
Kwikset Support
Written by a customer while visiting kwikset.com
Customer Rating
5
worked with smartthings and now home assistant
on May 30, 2021
Posted by: markfrancis
from Atlanta, Ga
Gender:Male
on my 4th year with this lock and kwikset brought zwave locks to the marketplace that work great, very happy with this lock. Could be more satisfied if the lock container was smaller however, still the best product on the market for my use case.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Came home to a dead lock now it won’t work again
on March 17, 2022
Posted by: Person
The lock worked great until it didn’t. I’m assuming the batteries died while I was at work, got home and the keypad was dead. Replaced the batteries and did the SAME handing procedure as initially performed successfully and I get nothing. Factory reset the lock and attempted again and still nothing. Troubleshooting says the handing method was performed incorrectly but I did the exact same thing as last time and I’m not sure how you could mess up holding the lock button while you insert the battery pack…? Tried to get support but office is only open while I’m at work. Pretty disappointed.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, March 18, 2022
Hello,
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com