Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
Love this system
on February 19, 2017
Posted by: AEH
from Salt Lake County, UT, United States
Gender:Female
[This review was collected as part of a promotion.] Bought my set a year ago, great product and excellent customer service
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
Very convenient
on February 28, 2017
Posted by: Idaho
from Idaho, United States
Gender:Male
I have had this lock for about a year and half. It is fairly quick to open and close. Overall it is good. My only problem is about once a month the key pad will not unlock the door so I have to use my key. To get the keypad to work I remove the batteries and reinstall them and it starts working again.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Mechanical Issues
on March 20, 2017
Posted by: Johnny2
from Old Hickory, Nashville, TN, United States
Electronic lock mechanism last about 6 months then stopped responding. Went to change batteries and battery casing had melted.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Dead after 6 months
on April 28, 2017
Posted by: Ed25701
from Huntington, WV, United States
Gender:Male
[This review was collected as part of a promotion.] Installed in November. The install was fairly straightforward. The lock worked perfectly until April. When leaving for work one morning, I pressed the lock button. No motor, just a flashing keypad. Locked with a key for the time being. That evening, I replaced the battery. The lock locked and unlocked once, then same thing. Press the lock button and the keypad flashes. Locked the door manually and it unlocked with the keypad successfully. Then it locked, but wouldn't unlock with the keypad. For now I will use it manually and try to find a more reliable alternative.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
on June 12, 2017
Posted by: paigeT
from Dallas, TX, United States
Gender:Female
[This review was collected as part of a promotion.] we just installed the kwikset 909 lock so far it is great, love the idea of no keys, easy in and out, ligeted dial pus button lock, I did notice that the lock is very loud , I did notice this on the display at home depot but thoght maybe the batteries were weak or something so maybe that was why it was so loud , there was another lock that
cost less and was very quiet but did not have the same features, this lock is great but is loud !
cost less and was very quiet but did not have the same features, this lock is great but is loud !
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
When it works, it works, but bring your key!
on June 13, 2017
Posted by: StaceyK
from Charlotte, NC, United States
Gender:Female
[This review was collected as part of a promotion.] We bought this product in February of this year and LOVE the convenience of it...when it works. Learned the hard way that this eats batteries fairly quickly. Got locked outside with one of our two dogs with me, the other beyond the door. Now we have a spare key hidden just in case. Initially, we thought it was because we used the deadbolt from our previous lock and we switched it, but it doesn't seem any less energy hungry now. Have had the buttons respond to the first 2 digits of the code and then nothing, on multiple occasions. Have added batteries twice in the last month. I don't think they should go that fast. Maybe we need a different design?
On a separate note, it was easy to install and program. The self-locking feature is nice to give you the added comfort that your door will lock if you forget. (If the door is closed the whole way. If not, it will not be able to lock.) Also, it allowed us to give regular visitors access without needing additional keys. I think we just go in and out too many times per day for the batteries to handle it.
Written by a customer while visiting kwikset.com
Customer Rating
5
Awesome lock
on October 23, 2017
Posted by: Lockcop
from Mineola, TX, United States
Gender:Male
[This review was collected as part of a promotion.] I have installed this product for 50 customers since it came out and found it to be an excellent choice to secure homes. I had one fail within a week of installing it, replaced it and Kwikset replaced the faulty one within days of contacting them.. Great service.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Had for just over a year and doesnt work anymore
on October 26, 2017
Posted by: John V
from Denver, CO, United States
Had this unit for just over a year and of course the electronic key pad stopped working and is not under warranty. All the numbers minus the ones I use for my code work but that is unacceptable to me as I do not want to have to change my code over and over.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon, Community Manager, November 3, 2017
Thank you for your review John, we appreciate the feedback and are going to ask that our team follow up with you to service your 909 Smart Code deadbolt.
Thank you,
Kwikset
Thank you,
Kwikset
Written by a customer while visiting kwikset.com