Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
on January 1, 2017
Posted by: Rick1000
from Salt Lake City, UT, United States
Gender:Male
[This review was collected as part of a promotion.] I've owned the Smartcode 909 for 6 months now and am completely satisfied with it. I liked it so much that I talked my neighbor into buying one and helped her install it... installation is easy (I installed mine also, and I'm 74 years old).
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
I wish I'd have bought this sooner!!
on January 5, 2017
Posted by: kthailey
from Nashville, TN, United States
Gender:Female
[This review was collected as part of a promotion.] I have had this lock for about a year. It is fantastic~ for out of town guests, pet sitters, family members. Very easy to program. I like it so much I bought the exact same model for my best friends' house warming gift :)
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
smart code electronic touchpad deadbolt
on January 6, 2017
Posted by: richard11
from Tampa, FL, United States
Gender:Male
[This review was collected as part of a promotion.] Had it 6 yrs., then had a problem and Kwikset quickly replaced unit at no charge. Easy to use, love it.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Too difficult to install
on January 6, 2017
Posted by: Peteskier
from Deltona, FL, United States
Gender:Male
[This review was collected as part of a promotion.] Received this as a gift for Christmas. Installed it to replace an existing Kwikset deadbolt. Started installing it at 7AM by 10:30 it was placed in the garbage and old lock was reinstalled. Damaged my door trying to get new different stryker plate installed. Why didn't you keep the same size and style stryker plates for all your locks.
No, I would not recommend this to a friend.
Response from kwikset.comBy Alicia Arriaga, Community Manager, January 25, 2017
Hi Peteskier, We are sorry to hear about your experience and would like to learn more. We have opened a new case number for you and will have a member of our customer support team reach out to you very soon. Thank You, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Key haters, you will love this lock
on January 11, 2017
Posted by: panthermanv5
[This review was collected as part of a promotion.] With young kids in the house, I decided to change our front door lock to a keypad lock. Now kids just use the code to enter the house, no more lost keys! It also made it easier for rest of family. We don't carry keys anymore, and it works great when you have cleaning people and/or relatives visiting your house. You simply just program a separate code for them, and erase when they're done.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Replaced Twice
on January 20, 2017
Posted by: sfboomer
from Los Angeles, CA, United States
Gender:Male
[This review was collected as part of a promotion.] This lock is not water tight or appropriate for outdoor use... which sort of defeats the whole purpose. I've had to replace mine twice (once was a free replacement from the manufacturer) because it got wet and jammed. I like the idea of this lock (it fits perfectly and, in theory, serves a purpose), but I wouldn't recommend it for a door/gate exposed to the elements.
No, I would not recommend this to a friend.
Response from kwikset.comBy Alicia Arriaga, Community Manager, January 27, 2017
Hi sfboomer,
Thank you for your review. Our electronics products are not designed to be used on outdoor gates or structures. While the exteriors can weather rain, sleet, and snow, the interiors, and the sensitive electronics inside, prefer a temperature and humidity controlled environment. SmartCode is a great option for your front, garage, or office door, and we hope you can find something to weather your outdoor gate. Should you need additional assistance from Kwikset, please give our team a call at 1-800-327-5625.
Thank you,
Kwikset.
Thank you for your review. Our electronics products are not designed to be used on outdoor gates or structures. While the exteriors can weather rain, sleet, and snow, the interiors, and the sensitive electronics inside, prefer a temperature and humidity controlled environment. SmartCode is a great option for your front, garage, or office door, and we hope you can find something to weather your outdoor gate. Should you need additional assistance from Kwikset, please give our team a call at 1-800-327-5625.
Thank you,
Kwikset.
Written by a customer while visiting kwikset.com
Customer Rating
5
Works well
on January 22, 2017
Posted by: Lorelei
from Annandale, VA
Gender:Female
[This review was collected as part of a promotion.] After a bit of trauma adding the lock to the door, we have found over the last year that the lock works very well. We love not needing to take keys when going out walking and one fewer keys is wonderful. We recommend this lock.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Works Every Time
on January 27, 2017
Posted by: Jonny84
from Richland, WA, United States
Gender:Male
[This review was collected as part of a promotion.] I've installed this lock on my last three homes because it's such a great product. The finish matches any hardware already on the door. I was impressed with installation and how easy it was. Also, the first time I bought the lock,I needed a little help with programming. Kwikset has a crew of helpful people to guide you through any issue over the phone. I'll always have a Keikset lock on my house, wherever we end up.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com