Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
Very efficient for multi-user spaces
on December 28, 2016
Posted by: Landlord
from Rochester, NY, United States
Gender:Male
[This review was collected as part of a promotion.] My shop/warehouse occasionally needs to be accessible to contractors. This is a great tool to allow temporary access to those people; cancellable as necessary. Also, I have had it installed for nearly a year and have not had to replace the batteries. I was afraid of excess battery use, but that doesn't seem to be a problem.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
Was great for two years then whoa! What happened?
on December 30, 2016
Posted by: Sandi207
from Rockland Maine
Gender:Female
[This review was collected as part of a promotion.] I have an active household on the coast of Maine and have lots of family and kids in and out all summer. This unit has worked great, absolutely great through thick and thin.... but now.... have replaced the batteries and now just dead : (
I would recommend this to a friend!
Response from kwikset.comBy Alicia Arriaga, Community Manager, January 24, 2017
Hi Sandi207,
We are sorry to hear about your experience and we would like to help. Your lock is backed by a 1-Year electronics warranty. We have opened a new case number for you and someone from our customer service team will be in touch soon to explore all options available to you.
Thank You,
Kwikset
We are sorry to hear about your experience and we would like to help. Your lock is backed by a 1-Year electronics warranty. We have opened a new case number for you and someone from our customer service team will be in touch soon to explore all options available to you.
Thank You,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
on January 1, 2017
Posted by: Rick1000
from Salt Lake City, UT, United States
Gender:Male
[This review was collected as part of a promotion.] I've owned the Smartcode 909 for 6 months now and am completely satisfied with it. I liked it so much that I talked my neighbor into buying one and helped her install it... installation is easy (I installed mine also, and I'm 74 years old).
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
I wish I'd have bought this sooner!!
on January 5, 2017
Posted by: kthailey
from Nashville, TN, United States
Gender:Female
[This review was collected as part of a promotion.] I have had this lock for about a year. It is fantastic~ for out of town guests, pet sitters, family members. Very easy to program. I like it so much I bought the exact same model for my best friends' house warming gift :)
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
smart code electronic touchpad deadbolt
on January 6, 2017
Posted by: richard11
from Tampa, FL, United States
Gender:Male
[This review was collected as part of a promotion.] Had it 6 yrs., then had a problem and Kwikset quickly replaced unit at no charge. Easy to use, love it.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Too difficult to install
on January 6, 2017
Posted by: Peteskier
from Deltona, FL, United States
Gender:Male
[This review was collected as part of a promotion.] Received this as a gift for Christmas. Installed it to replace an existing Kwikset deadbolt. Started installing it at 7AM by 10:30 it was placed in the garbage and old lock was reinstalled. Damaged my door trying to get new different stryker plate installed. Why didn't you keep the same size and style stryker plates for all your locks.
No, I would not recommend this to a friend.
Response from kwikset.comBy Alicia Arriaga, Community Manager, January 25, 2017
Hi Peteskier, We are sorry to hear about your experience and would like to learn more. We have opened a new case number for you and will have a member of our customer support team reach out to you very soon. Thank You, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Key haters, you will love this lock
on January 11, 2017
Posted by: panthermanv5
[This review was collected as part of a promotion.] With young kids in the house, I decided to change our front door lock to a keypad lock. Now kids just use the code to enter the house, no more lost keys! It also made it easier for rest of family. We don't carry keys anymore, and it works great when you have cleaning people and/or relatives visiting your house. You simply just program a separate code for them, and erase when they're done.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Replaced Twice
on January 20, 2017
Posted by: sfboomer
from Los Angeles, CA, United States
Gender:Male
[This review was collected as part of a promotion.] This lock is not water tight or appropriate for outdoor use... which sort of defeats the whole purpose. I've had to replace mine twice (once was a free replacement from the manufacturer) because it got wet and jammed. I like the idea of this lock (it fits perfectly and, in theory, serves a purpose), but I wouldn't recommend it for a door/gate exposed to the elements.
No, I would not recommend this to a friend.
Response from kwikset.comBy Alicia Arriaga, Community Manager, January 27, 2017
Hi sfboomer,
Thank you for your review. Our electronics products are not designed to be used on outdoor gates or structures. While the exteriors can weather rain, sleet, and snow, the interiors, and the sensitive electronics inside, prefer a temperature and humidity controlled environment. SmartCode is a great option for your front, garage, or office door, and we hope you can find something to weather your outdoor gate. Should you need additional assistance from Kwikset, please give our team a call at 1-800-327-5625.
Thank you,
Kwikset.
Thank you for your review. Our electronics products are not designed to be used on outdoor gates or structures. While the exteriors can weather rain, sleet, and snow, the interiors, and the sensitive electronics inside, prefer a temperature and humidity controlled environment. SmartCode is a great option for your front, garage, or office door, and we hope you can find something to weather your outdoor gate. Should you need additional assistance from Kwikset, please give our team a call at 1-800-327-5625.
Thank you,
Kwikset.
Written by a customer while visiting kwikset.com