Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
5
Super simple to install
on December 5, 2016
Posted by: Greatproduct
from Connecticut, United States
Gender:Male
[This review was collected as part of a promotion.] I purchased this a few years ago and still love it. It works with my ha network but love the keypad for easy entry.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Run around without keys!
on December 5, 2016
Posted by: TracyE
from Portland, OR, United States
Gender:Female
[This review was collected as part of a promotion.] I installed this deadbolt about 5 months ago. Installation was easy (read the directions) and it works like a charm. So happy I decided to go with this option.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Auto lock is Key (no key intended)
on December 18, 2016
Posted by: Tallahasseetodd
from Tallahassee, FL, United States
Gender:Male
[This review was collected as part of a promotion.] I installed this on my garage entrance, it is perfect due to the fact that my garage is not attached to my house, the keypad makes for simple entry and I don't have to search for a set of keys to get in and out.
If I forget to lock up, not a big deal. Kwikset does it for me!!!
I have one on my main entry as well, I love it because I can walk the dogs and never have to worry about leaving the house unsecured or carry keys!!
Great product, want to buy some more, probably going to try the Bluetooth next.
If I forget to lock up, not a big deal. Kwikset does it for me!!!
I have one on my main entry as well, I love it because I can walk the dogs and never have to worry about leaving the house unsecured or carry keys!!
Great product, want to buy some more, probably going to try the Bluetooth next.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
GREAT LOCKS BUT SUPERIOR, UNCONDITIONAL SUPPORT
on December 20, 2016
Posted by: tradesman
from chicago area
Gender:Male
[This review was collected as part of a promotion.] I needed to repair a lock at my Tucson rental property. I phoned the Kwikset support line and they answered immediately. After just a few questions they determined the problem and shipped repair parts to arrive the next day. When making the repair I needed one more part and that came express as well. A great company is not simply producing great products. As a manufacturer myself I know no matter how hard we try, every product that comes off the line is not perfect. But having a dedicated team of customer centric , well trained and knowledgeable support professionals, like Kwikset has, provides the necessary back-up that even the best quality control team sometimes needs. Kwikset has it all and provides it all; fast, correct and gracious.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Automation Wonder
on December 23, 2016
Posted by: CoronaSCUBA
from Pasadena, CA, United States
Gender:Male
[This review was collected as part of a promotion.] I wanted to automate my home. First I started with the lights. Soon after the switches and outlets. When completed I looked into locks. The first feature I looked for was integration. To say that the Kwikset lock integrates well would be an understatement. To date, with the help of Amazon, Smartthings, and IFTTT my locks are seldom touched. Yes, I have more than one. My locks currently lock when I am near my home, lock when I am going to bed or unlock when I am on the couch and someone rings the doorbell.
Yes, I am that lazy. Well not really, I just love technology. Now if Kwikset could only stop my electric company from administering blackouts or repairs all would be good. Since there is still universal key option, I can still open the doors.
Overall, the product is durable and its technology stable. My only request would be to have the lock swing the door open. I cannot say anything but "Well Job Done."
Yes, I am that lazy. Well not really, I just love technology. Now if Kwikset could only stop my electric company from administering blackouts or repairs all would be good. Since there is still universal key option, I can still open the doors.
Overall, the product is durable and its technology stable. My only request would be to have the lock swing the door open. I cannot say anything but "Well Job Done."
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Features are great.
on December 23, 2016
Posted by: Tonyi1000
from Manchester, NH, United States
Gender:Male
I have had this lock for about 2 1/2 yaers now. It seems to have developed a problem within the mechanism. doesn't always unlock. if you use the key its fine. maybe a gear inside might be going. batteries are new. Its the mechanics itself. Will try and call and see what kind of Support and customer service I get.
Written by a customer while visiting kwikset.com
Customer Rating
5
Very efficient for multi-user spaces
on December 28, 2016
Posted by: Landlord
from Rochester, NY, United States
Gender:Male
[This review was collected as part of a promotion.] My shop/warehouse occasionally needs to be accessible to contractors. This is a great tool to allow temporary access to those people; cancellable as necessary. Also, I have had it installed for nearly a year and have not had to replace the batteries. I was afraid of excess battery use, but that doesn't seem to be a problem.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
Was great for two years then whoa! What happened?
on December 30, 2016
Posted by: Sandi207
from Rockland Maine
Gender:Female
[This review was collected as part of a promotion.] I have an active household on the coast of Maine and have lots of family and kids in and out all summer. This unit has worked great, absolutely great through thick and thin.... but now.... have replaced the batteries and now just dead : (
I would recommend this to a friend!
Response from kwikset.comBy Alicia Arriaga, Community Manager, January 24, 2017
Hi Sandi207,
We are sorry to hear about your experience and we would like to help. Your lock is backed by a 1-Year electronics warranty. We have opened a new case number for you and someone from our customer service team will be in touch soon to explore all options available to you.
Thank You,
Kwikset
We are sorry to hear about your experience and we would like to help. Your lock is backed by a 1-Year electronics warranty. We have opened a new case number for you and someone from our customer service team will be in touch soon to explore all options available to you.
Thank You,
Kwikset
Written by a customer while visiting kwikset.com