Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
4
Great features...but where are the lights?
on November 9, 2015
Posted by: megs847
Gender:Female
I bought this lock a month ago for the ease of entering my new house. I've been spoiled in the past by an apartment with an attached garage with a garage door opener and a car with keyless entry. It was an adjustment to have to physically get out my keys to unlock my new house. I know... first world problems... The lock gives me peace of mind that it will lock on its own if I should forget to lock it when leaving. I also love the fact that I can give a code to someone for temporary access - very handy when having work done on the house. My only two complaints: 1) It's fairly noisy. I have hardword floors which seem to amplify it. It definitely makes me jump if I leave the door open and forget about the locking mechanism activating. I'll probably get more used to it in time. 2) The lights blink when I program the lock, but they don't turn on as I enter the code. In fact, they never have. I tried to reset the unit with no luck. It's starting to get dark outside earlier, so this may become a problem. Overall, a great lock for the people who love technology and can't seem to adapt to keys but it does have a few quirks.
I would recommend this to a friend!
Response from kwikset.comBy Corinne, Community Manager, November 16, 2015
Hello megs847,
Thank you for reaching out to us. We'd love to help troubleshoot why your 909 SmartCode deadbolt hasn't been lighting up. The buttons will not light up every time, as a feature to help conserve battery life. However, if you need the keypad to light up (say if evening, or if there is low light), you can simply push the button with the lock icon on it, and it will light up the keypad. This way you can see the keypad in order to enter the numbers in. If this does not solve your problem, there may be another cause, please contact our consumer service team at 1-800-327-LOCK (5625). This product is covered by Kwikset's lifetime warranty.
Thank you for your feedback, Kwikset
Thank you for reaching out to us. We'd love to help troubleshoot why your 909 SmartCode deadbolt hasn't been lighting up. The buttons will not light up every time, as a feature to help conserve battery life. However, if you need the keypad to light up (say if evening, or if there is low light), you can simply push the button with the lock icon on it, and it will light up the keypad. This way you can see the keypad in order to enter the numbers in. If this does not solve your problem, there may be another cause, please contact our consumer service team at 1-800-327-LOCK (5625). This product is covered by Kwikset's lifetime warranty.
Thank you for your feedback, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Positive Experience with Kwikset 910
on November 30, 2015
Posted by: Anonymous
from Kennesaw, GA, United States
Gender:Male
[This review was collected as part of a promotion.] I am reviewing my Kwikset 910 Zwave locks that I purchased in May 2014. I purchased two of the locks (kitchen and front door) to use with my Vera Lite home automation system. Over the 1.5 years that I have had the locks I am very satisfied with their performance and the support provided by Kwikset.
I have had two challenges with one of the locks (front door). The first challenge was experienced right away with the battery life being extremely short (7-10 days). I contacted Kwikset and they worked with me to troubleshoot the issue. In short, the issue was not with the lock and the resolution was one of the follow up activities suggested by Kwikset (involved the use of another zWave device that could act as a passthru repeater). The second issue I had was a mechanical issue concerning the latching bolt failing to lock. I contacted Kwikset and after troubleshooting with them over the phone, they determined the issue to be mechanical and sent me a replacement lock.
Overall, I am very satisfied with the 910 function, performance and customer support.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great security and features plus easy installation
on December 16, 2015
Posted by: Madison Guy
from Madison, WI, United States
Gender:Male
[This review was collected as part of a promotion.] I purchased the older version of this deadbolt two years ago, and was very impressed by the ease of installation. The polished brass finish is still like new, and I've been very satisfied with the lock's performance.
My experience with this lock turned me into a loyal Kwikset customer. When I decided to add another 909 to my patio door, I was pleasantly surprised to find out that the newest version now holds eight codes, instead of just two.
Kwikset customer service is great too... very knowledgeable, helpful, and professional.
My experience with this lock turned me into a loyal Kwikset customer. When I decided to add another 909 to my patio door, I was pleasantly surprised to find out that the newest version now holds eight codes, instead of just two.
Kwikset customer service is great too... very knowledgeable, helpful, and professional.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great features & easy install
on January 3, 2016
Posted by: Don5830
from Alta Loma, CA
Gender:Male
[This review was collected as part of a promotion.] I got this for Xmas in 15. Easy to follow instructions and easy to install. Only problem occurred when I thought I knew more than the instructions and I didn't complete the door handling process before trying the deadbolt and finding it not moving as easy or as far as I thought it should.
The troubleshooting section put me back on track. Now working great. The grandkids think it's the best thing since girls.
The troubleshooting section put me back on track. Now working great. The grandkids think it's the best thing since girls.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Mechanical sticking issued in manual and auto
on January 7, 2016
Posted by: dapster1
from Brandon, FL, United States
Gender:Male
I bought this in Summer 2015 and the deadbolt has stuck extending out. It will also stick in manual mode too. It also sticks when in test mode with door open. Very disappointing because this is the second one I have purchased with issues. I am currently using it only manually and a key! Several adjustments have been made to no
avail. Please help
avail. Please help
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
4
Easy to install, works well, even near water
on January 14, 2016
Posted by: TrailerGuyBob
from Corolla, NC, United States
Gender:Male
[This review was collected as part of a promotion.] Purchased three, installed and keyed them in about 2 hours. Work really well. Batteries only last about 6 months but the convenience is worth the hassle of changing them and even if they go dead, it's keyed..
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy to install and use!
on January 17, 2016
Posted by: PaulBot
from Sound Beach, NY, United States
Gender:Male
[This review was collected as part of a promotion.] We have vacation homes and our own home and we installed this Kwikset Electronic Deadbolt on all the entry doors. The entry codes are so easy for the owners to change; as people come and go, we just program the code for the last 4 digits of their cell phone number and it works like a charm!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
We love this electronic lock.
on January 17, 2016
Posted by: gship485
from Texas, United States
Gender:Male
[This review was collected as part of a promotion.] We have had ours for three years and it still functions great. We tried another one but it did not have the backlight. The backlight is important to have at night. It is so convienient to be able to lock the deadbolt with a push of a button.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com