Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
1
After a year....
on July 15, 2015
Posted by: Iain911
from Deerfield Beach, FL, United States
Gender:Male
Worked great for 10 months, changed batteries. A couple of months later it stopped working, checked the batteries and the whole inside of the battery case and compartment is completely covered in green acid stuff. Gues I will have to look for another lock, this one is dead!
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Works fantastic
on July 18, 2015
Posted by: Hutt
from Florida, United States
Gender:Male
Remodeled are locks several years ago and went this route. Works great and batteries last a long time. Really like the feature of setting a second code for when we are out of town and the neighbors watch our dog...easy in and out.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love this lock!
on July 21, 2015
Posted by: TheBigDew
from Hermitage, TN, United States
Gender:Male
Going on 2nd year of using this lock every day, and have only put in new batteries twice, counting the first set! Love the smart key feature that allows it to be keyed to a different key as needed, if needed. Also love the re-lock feature, use this all the time. If I'm in a hurry, I just run out, close the door and it locks itself 30 seconds later! You just can't beat Kwikset for dependability and ease of use.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love it!
on July 23, 2015
Posted by: Missslysss
from Islip, NY, United States
Gender:Female
My sister recommended this product as it was compatible with ADT pulse. Works like a charm. Have had for a few months and battery still good. My kids never get locked out anymore when loosing their keys. Easy to install by a "girl". LOL
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Works great after 4 years
on July 25, 2015
Posted by: Skyhawk
from San Marcos, CA, United States
Gender:Male
Bought this several years ago and its still working great. The keyless concept is awesome, no more lock outs, forgotten keys, etc. The product has been problem free, the batteries last a long time (estimate 9-12 months), and it works every time. Only problem I had is that I dropped the battery case after a couple year and it cracked. Ordered a new one through their website and they sent it out free of charge! Kudos to them, I fully expected to pay for it. Based on my experience I'd highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Decent.
on July 25, 2015
Posted by: slug2
from Idaho, United States
Gender:Male
Have one on a rental house, and it works okay. When you install this you must make sure the bolt is free and it's the strike from the knob that's holding the door. If there is any pressure on the deadbolt bolt, then it will just grind the gears and fail to unlock. The quick re-key feature is nice and I can easily rekey when a tenant leaves.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Forgetful No More!
on July 26, 2015
Posted by: robb777
from Satellite Beach, FL, United States
Gender:Female
My son and husband both used to always forget or lose their keys, but they never forget their birthdays which became their passcodes!.. also the re-lock feature gives me an added sense of security since they sometimes forget to lock the door too.
Thank you Kwikset!!
Thank you Kwikset!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
I really can't imagine not having one.
on August 8, 2015
Posted by: Anon
Gender:Male
I love the concept of this lock. It is one of the most convenient things, ever. There was a problem with the pad lighting, so you graciously sent me a replacement. I can't ask for better customer service. I moved the original lock to my garage / utility room access door. It has failed in a manner that causes me concern. The failure mode has a tendency to jam, leaving the bolt in the deployed position. I really think you guys should look at this. I will be happy to send it to you, if you desire. No cost to you. I recommend this product, with a dose of caution. When they work, I love them.
I would recommend this to a friend!
Response from kwikset.comBy Corinne, Community Manager, August 10, 2015
Hello Anon,
Thank you for taking the time to share your feedback on your experience with your 909 Deadbolt. We would love to learn more about the issues you've been experiencing with your original lock jamming. A customer service representative will be contacting you to troubleshoot what could be causing this. We've created case number 201508105298 for you. User feedback and real world use are great tools for us to utilize, so we can continue to work on improving our products. If you ever have a question or concern about any Kwikset product, please do not hesitate to contact our customer service team at 1-800-327-LOCK (5625).
Thank you, Kwikset
Thank you for taking the time to share your feedback on your experience with your 909 Deadbolt. We would love to learn more about the issues you've been experiencing with your original lock jamming. A customer service representative will be contacting you to troubleshoot what could be causing this. We've created case number 201508105298 for you. User feedback and real world use are great tools for us to utilize, so we can continue to work on improving our products. If you ever have a question or concern about any Kwikset product, please do not hesitate to contact our customer service team at 1-800-327-LOCK (5625).
Thank you, Kwikset
Written by a customer while visiting kwikset.com