Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
4
some problems
on May 31, 2015
Posted by: who knew
from Columbus, MI, United States
Gender:Male
I bought an electronic lock which lasted 4 years before the keypad ceased making contact with the brain. The key pad consisted of rounded blister buttons which hardened. I contacted Kwikset and they sent a replacement. All I really needed was a new keypad; The new one was of much better quality due to being made of raised, sealed, rubber buttons. I changed just the key pad and was delighted that the lock worked well again. I hesitate to use the SMART KEY functiion as there has been problems with people locked out due to "rekey" not working properly.
A year previously I bought the same type for my cottage which "ate" batteries. 4 batteries would last 2 weeks. Kwikset quickly replaced it!
I really like these locks as I can change the combination for cottage guests and also for home: Grandaughter, cleaning lady, neigbor watching house (vacation).
I really like these locks as I can change the combination for cottage guests and also for home: Grandaughter, cleaning lady, neigbor watching house (vacation).
Great service from Kwikset!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great Concept
on June 1, 2015
Posted by: SGMretired
from Chesterfield, VA, United States
Gender:Male
I really like this lock and the concept behind it. I like it so well, that I am on my second one even though the first one failed.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Reliable lock
on June 7, 2015
Posted by: Paul1626
from Orlando, FL, United States
Gender:Male
Works well...batteries need replacing often and lock is a bit sensitive if not lined up properly w the door...love the convenience of keyless!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Convenient security
on June 11, 2015
Posted by: Cynner
from Dayton, OH, United States
Gender:Male
We've had this lock for about 5 months now and we love it. No more fumbling for keys in the dark, no more worrying about a forgotten key. Punch in the code and you're in. Or, if you know you'll have your hands full, open the lock before you unload your car using your smartphone. LOVE IT.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
keyless entry
on June 20, 2015
Posted by: not available
from Key West, Florida, United States
Gender:Male
We have had this product installed for several months and have been very pleased with the quality of this deadbolt. The finish, even in our very harsh Florida Keys environment, still looks like it came out of the box.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
No Keys Needed.....Enter via the keypad
on June 20, 2015
Posted by: Ray 94597
from Walnut Creek, CA, United States
Gender:Male
NO MORE KEYS I love not having to worry about keys. This is great for kids as they sometimes loose everything. They just have to use the code and they are in.
Love the self locking feature after 30 secs. I also love the ability to put in a temporary code for cleaning people or workers. Never again will I use a conventional lock on any property I have. Model # 909 in Bronze
Love the self locking feature after 30 secs. I also love the ability to put in a temporary code for cleaning people or workers. Never again will I use a conventional lock on any property I have. Model # 909 in Bronze
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Lordsheeshamaru
on June 21, 2015
Posted by: Lordsheshamaru
from Fairfield, OH, United States
Gender:Male
I have had around two months ! Works great! Buy one
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Not a great choice
on June 21, 2015
Posted by: Cap
from Boston, MA, United States
Gender:Male
Burns through batteries, and the mechanics are unreliable. Easy enough to install, but not worth it.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, June 22, 2015
Hi Cap,
Our apologies for the trouble you are having with your SmartCode Deadbolt. Batteries in our SmartCode products should last as long as a year, it sounds like yours is running them out much faster than that. We'll be forwarding your contact information to our consumer service team for follow up and trouble shooting.
Of course, your deadbolt is covered by our Electronics Warranty, so if we can't diagnose and fix the issues you are experiencing, we will be able to send you a new deadbolt at no charge.
If there is any additional assistance you need, please don't hesitate to call us at 1-800-327-5625.
Thank you,
Kwikset
Our apologies for the trouble you are having with your SmartCode Deadbolt. Batteries in our SmartCode products should last as long as a year, it sounds like yours is running them out much faster than that. We'll be forwarding your contact information to our consumer service team for follow up and trouble shooting.
Of course, your deadbolt is covered by our Electronics Warranty, so if we can't diagnose and fix the issues you are experiencing, we will be able to send you a new deadbolt at no charge.
If there is any additional assistance you need, please don't hesitate to call us at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com