Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
2
Less than average
on February 24, 2015
Posted by: Woodworker
from Morganfield, Ky
Gender:Male
I bought two of these in 2011 for my shop and garage. I have metal siding in my shop, also metal in ceiling. I cant tell you how many set of batteries I've put in this side, they last about 4-6 wks. I've started using a key to open and close. The one in my garage is a little better put not much
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 25, 2015
Hi Woodworker,
We're sorry to hear about the battery issue you are experiencing. You may not know, but we have a 1 year warranty on all our electronic products. We'd like to help troubleshoot the issue, and find a solution so you aren't using a new set of batteries every 4-6 weeks. We've already created a case for you, 201502889713, and a member of our customer service team should be contacting you shortly.
We're sorry to hear about the battery issue you are experiencing. You may not know, but we have a 1 year warranty on all our electronic products. We'd like to help troubleshoot the issue, and find a solution so you aren't using a new set of batteries every 4-6 weeks. We've already created a case for you, 201502889713, and a member of our customer service team should be contacting you shortly.
Written by a customer while visiting kwikset.com
Customer Rating
5
Extremely easy and convenient
on March 11, 2015
Posted by: Jewels
from Columbus, GA, United States
Gender:Female
I just recently moved home and the first day I was home I didnt have a key to let myself in and out as I needed so my mom and I would have to exchange keys if I wanted to go about the town while she was at work but I would have to make sure I was home to let her in. This went on for about 3 days til I was finally able to go to lowes and get a key made. But I decided this was going to be so much easier to do then having a key. I still have a house key but I never use it since this lock has been installed. If and when I sell my house I'll make sure all my locks are like this since the keys can bee rekeyed to fit and key.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
If you have Kids.....Great piece of mind
on March 11, 2015
Posted by: Pete T
from San Diego, CA, United States
Gender:Male
I bought this because my kids kept loosing their keys (which presents it's own set of challenges). Now they just remember their code and they can easily gain access. When they run out to play, they just push one button to lock the door and I don't have to worry about leaving the door unlocked so they can come back in and I have the security of knowing the door is locked all the time, and you know how it goes with kids, in and out all day long. Multiple codes, easy to program, use a key if you prefer, easy re-key if a key does get lost, anti lock bumping technology, for me it was a no brainer and the perfect fit for my family.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great features
on March 11, 2015
Posted by: Bob001
from Indiana, United States
Gender:Male
This Deadbolt work great & looks good. I set it up to turn on lights and text me someone unlocks the door and again when locked from the outside it turn off the lights and text me again. I have had the lock for about two years and it shows no wear at all.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love it!
on March 11, 2015
Posted by: JMac
from Grass Valley, CA, United States
Gender:Male
I love having these locks. They look great and I never have to have house keys on me. Because they are connected to my Zwave home network I can remotely check if they are locked and lock or unlock them as needed and get alerts if they are changed or tampered with. Have given several out to friends and family as gifts. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
i love the ease but hate the battery usage
on April 10, 2015
Posted by: brfero
from cleveland nc
Gender:Male
it was installed about nine months ago by my alarm company. it just eats batteries
and wouldn't you know it I put batteries in the thing again last night and the battery holder broke in half. I guess its back to the keys or buy another one
and wouldn't you know it I put batteries in the thing again last night and the battery holder broke in half. I guess its back to the keys or buy another one
I would recommend this to a friend!
Response from kwikset.comBy Devon Jordan, Community Manager, April 13, 2015
Hi Brfero,
We're going to have a customer service team member reach out to you to help troubleshoot your battery issue. Batteries should last around 1 year. We're very sorry to hear that yours aren't lasting that long!
We're going to have a customer service team member reach out to you to help troubleshoot your battery issue. Batteries should last around 1 year. We're very sorry to hear that yours aren't lasting that long!
Written by a customer while visiting kwikset.com
Customer Rating
1
eats batteries
on April 16, 2015
Posted by: mike1301
from keller, tx
Gender:Male
Batteries last 1 wk and frequently will not connect to system
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hello Mike1301,
We're very sorry to hear that your batteries are not lasting very long, we're going to ask a customer service team member to reach out to you and help troubleshoot. Batteries in your SmartCode should last around one year.
If you need any help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625).
Thank you
We're very sorry to hear that your batteries are not lasting very long, we're going to ask a customer service team member to reach out to you and help troubleshoot. Batteries in your SmartCode should last around one year.
If you need any help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625).
Thank you
Written by a customer while visiting kwikset.com
Customer Rating
5
Convenient
on April 16, 2015
Posted by: pk3843
from Austin, TX, United States
Gender:Male
This is our second SmartCode deadbolt. Very convenient not having to search for your key in the dark, and also to give friends or contractors access with the flexibility of being able to conveniently change access codes, if necessary.
Only drawbacks are having to replace batteries periodically (maybe once a year? Not that bad, although I hate creating more waste), and sometimes the strike plate and bolt don't line up correctly due to swelling and contraction of the foundation of our house, which causes the deadbolt to give an error. This has more to do with my own personal circumstances...
Otherwise a great product. Highly recommend.
Only drawbacks are having to replace batteries periodically (maybe once a year? Not that bad, although I hate creating more waste), and sometimes the strike plate and bolt don't line up correctly due to swelling and contraction of the foundation of our house, which causes the deadbolt to give an error. This has more to do with my own personal circumstances...
Otherwise a great product. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com