Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
338
4 Stars
79
3 Stars
27
2 Stars
16
1 Star
36
87%of customers recommend this product.
(
410 out of
471)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Satin Nickel
Customer Rating
4
Works great until weather changes drastically.
on February 19, 2015
Posted by: Loren
from Philadelphia, PA, United States
Gender:Male
We've had this for years and love the convenience of never carrying a key. The unit has stopped working without reason twice and customer service was accommodating and quickly replaced it with an updated one. Now, whenever the weather changed drastically, the bolt either doesn't open or close all the way so it makes entry/exit a bit more difficult. My wife often finds herself stuck outside with baby and bags in-hand until she can reset the bolt and enter the code again, hoping that it opens all the way to clear the striker plate. I called and customer service walked me through troubleshooting by resetting the bolt but that has not fixed the issue. Great technology but it's evident that there is a need for minor improvements.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
ease of use!
on February 19, 2015
Posted by: alanc
from Florida, United States
Gender:Male
got this to my new house. great having contractors get a temporary code and now for pet sitting services. I never carry a key to the house anymore (I have a garage keycode as well). batteries so far > 1 year without problems. the box was even missing 2 tiny screw and i got them sent to me pro bono! thank you! I'm waiting for the homeconnect and bluetooth lock technology to mature.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Full featured
on February 20, 2015
Posted by: Wayne
from Silicon Valley CA
Gender:Male
This is a great product and can be found for under $100 at home center stores.
It lets you set one or two codes, each from 4 to 8 numbers. Codes are easy to set, so you can use one for your housekeeper or a temporary one for when you are on vacation and need to give it to a neighbor.
A nice feature of this lock is that it can be set to lock itself 30 seconds after it was opened. My kids often leave the house without locking the door (the old deadbolt required them to use a key to do so) and this can do it for them. Even without the setting, locking the door is as easy as pushing a button.
The numbers light up, so you no longer need to fumble for your keys when it's dark and you have no trouble unlocking the door.
If you do want to use a key, a nice feature is the SmartKey system. I replaced an older lock and did not want to get new keys for my whole family. With this lock, you merely put the key in, turn it 1/4 way, push a tool into its slot briefly, and you can remove the key and place a different key in the keyhole. Then you turn the key back and take it out. It took about 5 seconds to set this lock to use my existing key. This feature makes it very easy to set the lock to use a different key to give somebody temporarily. It also makes it easy to set all the doors on your house to the same key, re key all of them in minutes, or key one of them a different way and change it back later.
Installing this was relatively simple. It required the typical steps, plus adding batteries and connecting a wire. Once it was installed, I pushed the battery pack in while pressing a button, and the lock set adjusted itself for my door. There's no need to do anything special to get this lock to work with the left side or the right side of the door.
My old locks were very easy to pick. These have a much higher grade of security. I liked it enough that I am upgrading the locks on some other doors and I'm glad that the SmartKey feature will make it easy.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great electronic lock!
on February 26, 2015
Posted by: mj360
from Atlanta, GA, United States
Gender:Male
I love not having to carry a key! And batteries last forever!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Simplified my life!
on February 26, 2015
Posted by: cindy
from Naples, FL, United States
Gender:Female
I've been using this product for over a year now, and I love it!
I no longer need to worry about my family members being locked out because they forgot their key.
I no longer need to worry about my family members being locked out because they forgot their key.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great product!
on February 27, 2015
Posted by: sonny9
from Orange County, CA, United States
Gender:Male
I bought this battery-operated lock set about 5 years ago. painted it bronze since it was not available in that color. The lock works great. I especially like the auto lock feature, where it locks itself in 30 seconds, just in case the lock was not engaged. I could not beat the price, about $100 when I bought. Battery life depends on batteries and usage, but typically last us about 6 months used several times daily. Had minor issue about a year ago where the battery holder had corroded connections, but I used sandpaper to clear and back to working great. I disable the blinking light to prolong battery life, which helps. I change the combo every 6-7 months, which takes about 3 minutes. A recommendation would be to have an on/off switch so I can disable at night or for vacation. Still, a great product.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
EASE OF USE
on February 28, 2015
Posted by: Willie890
from Bethany, OK, United States
Gender:Male
This is the second unit we have had. The first one worked properly for several years requiring annual battery changes. Then it quit and we purchased the same model as a replacement.
We have the lock on the door between the garage and the utility room. We keep the door locked and use it many times a day. Just program an easy to remember number in to the unit's memory and punch it in and you are in. If the batteries go dead, you can use the provided key to gain entry. Batteries are easy to replace and last at least a year of heavy use.
We have the lock on the door between the garage and the utility room. We keep the door locked and use it many times a day. Just program an easy to remember number in to the unit's memory and punch it in and you are in. If the batteries go dead, you can use the provided key to gain entry. Batteries are easy to replace and last at least a year of heavy use.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Amazing Product
on March 6, 2015
Posted by: B_Loks
from Las Vegas, NV, United States
Gender:Male
I bought this lock 6 months ago and after installing it and using it i had to get another lock for the garage these products are so reliable and sleek looking good addition to my home remodel
I would recommend this to a friend!
Written by a customer while visiting kwikset.com