Customer reviews from kwikset.com
Kwikset - 914 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
15
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
3
78%of customers recommend this product.
(
18 out of
23)
Customer Reviews for Kwikset - 914 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
1
Fail
on June 26, 2022
Posted by: No1
from Az maine
Gender:Male
Been using about a year....
Half the parts are plastic, took an hour to set master code. Been trying for weeks to add other user codes. Never works and just beeps and flashes red and green, helpful.
Can't connect to my security system (like advertising) unless I have a professional come enter a password or buy another hub to connect everything. Which will also require a professional with a password.
Trying to find instructions on redo master password and all instructions tell me to download another set of instructions.
Half the parts are plastic, took an hour to set master code. Been trying for weeks to add other user codes. Never works and just beeps and flashes red and green, helpful.
Can't connect to my security system (like advertising) unless I have a professional come enter a password or buy another hub to connect everything. Which will also require a professional with a password.
Trying to find instructions on redo master password and all instructions tell me to download another set of instructions.
No phone app seems to work with it either. So happy I went and got the more expensive model
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 27, 2022
Hello No1,
We are happy to help you with your SmartCode 914! Before programming the new code, please replace the batteries and calibrate the latch by performing the handing process in this link: https://youtu.be/PxzEfp6_CrM
Here are two video links that will walk you through how to set up the user code with or without a mastercode:
https://youtu.be/qefvSteDHV8
https://youtu.be/1Grzxy0gSjM
In addition, here's a link to the troubleshooting guide: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_tg_5061883_914.pdf To set up your lock for remote access via your smartphone, you simply connect your lock to a Z-Wave compatible hub, for example, SmartThings, Ring Alarm, ADT, Vivint, or Wink. To assist you further, please contact our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We are happy to help you with your SmartCode 914! Before programming the new code, please replace the batteries and calibrate the latch by performing the handing process in this link: https://youtu.be/PxzEfp6_CrM
Here are two video links that will walk you through how to set up the user code with or without a mastercode:
https://youtu.be/qefvSteDHV8
https://youtu.be/1Grzxy0gSjM
In addition, here's a link to the troubleshooting guide: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_tg_5061883_914.pdf To set up your lock for remote access via your smartphone, you simply connect your lock to a Z-Wave compatible hub, for example, SmartThings, Ring Alarm, ADT, Vivint, or Wink. To assist you further, please contact our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
