Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
1
Came home to a dead lock now it won’t work again
on March 17, 2022
Posted by: Person
The lock worked great until it didn’t. I’m assuming the batteries died while I was at work, got home and the keypad was dead. Replaced the batteries and did the SAME handing procedure as initially performed successfully and I get nothing. Factory reset the lock and attempted again and still nothing. Troubleshooting says the handing method was performed incorrectly but I did the exact same thing as last time and I’m not sure how you could mess up holding the lock button while you insert the battery pack…? Tried to get support but office is only open while I’m at work. Pretty disappointed.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, March 18, 2022
Hello,
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Stopped working.
on May 23, 2022
Posted by: Luked
from St. Louis, MO
Gender:Male
I bought mine 3 years ago and it worked well until about a month ago. The batteries were dead, and I changed them. The keypad kept turning red as if the batteries were still dead. I changed batteries 3 different times and then the keypad just stopped working all together. I ended up replacing the whole deadbolt.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, May 24, 2022
Hello Luked,
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Great bang for your buck
on April 16, 2015
Posted by: Timbo
from Kentucky, United States
Gender:Male
We've had this coded deadbolt for over a year now. I installed it on our front door with a handle from a Kwikset kit while replacing all door knobs and deadbolts. I simply subbed the electronic deadbolt for the normal one (and used the normal one on one of the back doors). I like it a lot and my wife loves it. We have toddler twin boys and I leave earlier than she does, so packing boys, lunch, gym clothes, coffee, etc was hard enough without fumbling and dropping the keys. Now she simply has to press the button and voila! The fact that it lights up at night when you forgot to turn on the porch light is especially convenient. I bought the deadbolt on sale at lowes, used a coupon, and got their military discount so the value is outstanding. I use Energizer's best battery (expensive, but they last) and I just recently changed them for the first time. By the way, changing or installing the batteries is a snap, just slide the cover off. I turned off some of the lighting and unnecessary battery-draining features and I recommend others do the same if possible. It looks amazing and guests compliment the looks and the features. I'd buy it all over again if I had it to do over, and that's saying something because I can be pretty critical. Go ahead, if you're buying a deadbolt you're on the hook to spend some cash anyway, so you might as well splurge a tiny bit for an upgrade.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
awful, built upside down
on July 3, 2022
Posted by: Herb2
from Alabama
Gender:Male
[This review was collected as part of a promotion.] This lockset will only fit if installed upside down. The slide bolt and key pad have to be installed upside down or the torque blade and turnpiece shaft to align. The two pieces are 180 degrees out of palhase. One might be able to install only the inside panel upside down, but the door knob generally prevents that. Anyway this product takes hours to install and will not install properly. I hope I just got a badly manufactured one. Garbage.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 5, 2022
Hello Herb2,
We are here to help! Please see Page 2, Section 4 of the installation guide, linked below, illustrates how to rotate the D-shape spindle. With the interior assembly removed from the door, rotate the turn-piece clockwise until you hear a click (force if necessary with it off of the door), and it will rotate to the vertical position, which will place the D-shape spindle in the correct direction. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Should you need additional assistance, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
We are here to help! Please see Page 2, Section 4 of the installation guide, linked below, illustrates how to rotate the D-shape spindle. With the interior assembly removed from the door, rotate the turn-piece clockwise until you hear a click (force if necessary with it off of the door), and it will rotate to the vertical position, which will place the D-shape spindle in the correct direction. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Should you need additional assistance, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
This lock is trash
on December 24, 2022
Posted by: Lock is trash
from Iowa
Gender:Male
I've had these locks on business and personal properties for years. I will be replacing them all with a different brand. Tonight was the 3rd night one of my deadbolt 909 locks was froze with no key available I took a drill and a half inch drill bit to the lock and in less then 10 seconds I was in. This is not acceptable for a lock product.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 28, 2022
Hello,
Your safety and security are very important to us and we are here to help! We'd like to gather additional details about your experience and assist you with the best solution. Please give our Support Team a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Your safety and security are very important to us and we are here to help! We'd like to gather additional details about your experience and assist you with the best solution. Please give our Support Team a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Smart code 909
on September 29, 2015
Posted by: Cecillee
from Ohatchee, al
Gender:Male
Unless you are a locksmith do not buy this product, the programming instructions do not work and instructions provided are very limited on trouble shooting.
I've been working on installing this lock and trying to program the codes for
6 hours and cannot find help on the kwikset website
I've been working on installing this lock and trying to program the codes for
6 hours and cannot find help on the kwikset website
No, I would not recommend this to a friend.
Response from kwikset.comBy Corinne, Community Manager, October 5, 2015
Hello Cecillee,
We are truly sorry to hear that you've experienced some frustrations while trying to install your SmartCode lock. We'd love to help you troubleshoot. A customer service representitive will be contatcing you soon, by email, to learn more about the problems you are experiencing, and help find a solution for you.
Thank you, Kwikset
We are truly sorry to hear that you've experienced some frustrations while trying to install your SmartCode lock. We'd love to help you troubleshoot. A customer service representitive will be contatcing you soon, by email, to learn more about the problems you are experiencing, and help find a solution for you.
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
I love these locks. Dependable works great
on August 16, 2018
Posted by: Speedy
from Prairieville Louisiana
Gender:Male
[This review was collected as part of a promotion.] I have five of these locks for several years and will continue to use these for years to come
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Auto lock a must for those with kids...
on April 15, 2019
Posted by: Sryhn
from Minneapolis MN
Gender:Male
I have installed over a dozen of these for friends over the last couple years. Absolutely love them, especially the pin switch to set a 32nd auto lock on the deadbolt. I never have to wonder if the doors are locked or not.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com