Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
1
Failed due to corrosion
on June 30, 2021
Posted by: JWoofpackKay
from Suffolk VA
Gender:Male
Easy to install and program, but it developed severe corrosion since the last battery change. The numeric buttons stopped responding button press. Can see corrosion on battery caddy, the back bracket, and on circuit board (parts on interior side of house).
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 1, 2021
Hello JWoofpackKay,
We're more than happy to help you with your SmartCode 909. Our Support Team is available to help better understand why this occurred and also how to prevent it. As the original owner of your lock, it comes with a 1-year Electronic Warranty, as well as a Limited Lifetime Finish and Mechanical Warranty. Please call us so we can assist you further at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're more than happy to help you with your SmartCode 909. Our Support Team is available to help better understand why this occurred and also how to prevent it. As the original owner of your lock, it comes with a 1-year Electronic Warranty, as well as a Limited Lifetime Finish and Mechanical Warranty. Please call us so we can assist you further at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great dead bolt keyless lock
on August 16, 2021
Posted by: Janer
from The villages , Florida
Gender:Female
[This review was collected as part of a promotion.] We absolutely love this keyless lock. It was easy to install we did not change the keys. It works quick and easy and you can get in your house without having to have your keys and you had don’t have to look for them and if your hands are loaded with groceries you can just use your index finger to get in
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Great lock when works, unreliable so keep your key
on August 16, 2021
Posted by: frankfrank880033
Gender:Male
Bought this lock about a year and a half ago and it was working fine. I convinced my neighbor to get one as well and I did the install for them. When testing their lock, it made a weird motorized sound and then I realized the battery pack had melted completely. Everything was installed perfectly so we returned the lock for a new one. All has been fine since.
My lock batteries died a couple months ago so I replaced them. Today when leaving the house, my lock died. I checked and the battery light was on so I replaced them, even though it had only been a couple months. The battery light was still on so I checked and there was corrosion that was preventing the lock from working. So now my lock is broken and I have to use the key until I figure out what to do next.
The lock is great when it works but it is unreliable in my experience. I am glad I had my key on me or I would have been locked out of my house. No happy with the experience and very frustrated overall.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, August 19, 2021
Hello frankfrank880033,
Thank you for taking the time to share your experience and we're here to help ensure your lock is in working order. We ask that you please call our Support Team so we can work with you over the phone, gather additional details, and verify your warranty. Please contact us at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
Thank you for taking the time to share your experience and we're here to help ensure your lock is in working order. We ask that you please call our Support Team so we can work with you over the phone, gather additional details, and verify your warranty. Please contact us at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Good Luck
on September 25, 2021
Posted by: JT3
Gender:Male
Professionally installed by my builder's security subcontractor last year. Works great when it's working, but good luck when it's time to change the batteries. Followed the user manual exactly in the MULTIPLE INTRICATE steps required to reset and re-oriente the lock and add/delet/reset codes and it won't work. A rubik's cube is simplier. Calling a locksmith Monday, probably going to throw it in the trash and get a simple fool proof manual deadbolt. Another example of how technology only complicates our lives.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, September 27, 2021
Hello JT3,
We're more than happy to assist you in getting your SmartCode 909 in working order. We understand that you've replaced the batteries and have reset the lock. When replacing batteries, a reset is not necessary and if you need help in getting the lock re-handed and re-programmed, we are here to help you. We ask that you please call our Support Team for one-on-one assistance at 1-800-327-LOCK (5625). We look forward to hearing from you!
Thank you,
Kwikset
We're more than happy to assist you in getting your SmartCode 909 in working order. We understand that you've replaced the batteries and have reset the lock. When replacing batteries, a reset is not necessary and if you need help in getting the lock re-handed and re-programmed, we are here to help you. We ask that you please call our Support Team for one-on-one assistance at 1-800-327-LOCK (5625). We look forward to hearing from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Only one year
on October 25, 2021
Posted by: BrentTx
from Texas
Bought this one year ago, and needed to change out the batteries. Once done, could not get the code to work, so I called the 800 and the person seemed "Put out" that she had to help me. Finally she said must be broken, you have to get a new one. I told her hard to believe that it was working fine until I had to replace the batteries. She then just said is there anything further I can help you with.
Response from kwikset.comBy Mariana, Customer Care, October 27, 2021
Hello BrentTx,
We're sorry to hear about your experience and are here to help you. Your lock might be jamming and here are the steps to fix this:
Try a new set of alkaline batteries, check your door alignment, and that the door frame hole is at least 1 inch deep. Then perform the manual door handing process:
1. Open the door and extend the latch to the locked position.
2. Remove the battery pack.
3. Press and HOLD the Lock button while reinserting the battery pack. Release button once the battery pack is installed.
4. The latch bolt will retract about halfway in and then extend to learn the orientation of the door.
Should you need additional assistance with your lock's warranty, please contact us through our online portal: https://www.kwikset.com/support/ask-a-question
Thank you,
Kwikset
We're sorry to hear about your experience and are here to help you. Your lock might be jamming and here are the steps to fix this:
Try a new set of alkaline batteries, check your door alignment, and that the door frame hole is at least 1 inch deep. Then perform the manual door handing process:
1. Open the door and extend the latch to the locked position.
2. Remove the battery pack.
3. Press and HOLD the Lock button while reinserting the battery pack. Release button once the battery pack is installed.
4. The latch bolt will retract about halfway in and then extend to learn the orientation of the door.
Should you need additional assistance with your lock's warranty, please contact us through our online portal: https://www.kwikset.com/support/ask-a-question
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Programming and Troubleshooting Guide
on April 29, 2023
Posted by: J B
from Milwaukee, Wisconsin
The instructions received with the product said to go to the website to obtain the Programming and Troubleshooting Guide in order to set the Mastercode. The website does not provide the guide.
Response from kwikset.comBy Mariana, Customer Care, May 2, 2023
Hello JB,
We're here to help! Here's a link to How to Program the User Code with the Mastercode: https://youtu.be/tl3wXtcutqg If there's any further assistance we can provide, we are happy to help you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! Here's a link to How to Program the User Code with the Mastercode: https://youtu.be/tl3wXtcutqg If there's any further assistance we can provide, we are happy to help you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked great for a few years.
on September 26, 2024
Posted by: Chillerman
from Texas
Gender:Male
Worked great for years. Now the deadbolt cannot be fully turned to the unlock position without wrestling with the lever. When the door is finally open the deadbolt only partially extends. It will not lock without the key or the inside lever. New batteries did not help. Took it off of the door, using the key, the deadbolt works perfectly. Gears are fine, must be the motor. Was going to just replace it, but now I find out that it has been discontinued. Sadly we have three of these. So, I guessing, since they are all keyed alike, we'll have to call locksmith out to replace them all. I'm sure Spectrum Brands planned the obsolesce. Funny thing, this is for a door to the back porch, we often use the inside lever to lock and unlock the door.
Response from kwikset.comBy Mariana, Consumer Service, September 27, 2024
Hello Chillerman,
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com