Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
4
Very convenient vs. a standard deadbolt.
on April 20, 2015
Posted by: Freddy
from New Jersey, United States
Gender:Male
We installed the SmartCode deadbolt about a year ago. It is very convenient. I can go out without a key, lock up, then later reenter the house with no key, only the code. I do this all the time when walking our dog. I can come back to the house without fishing for keys by simply entering the code. I also like being able to push the key with the lock icon and have the keyboard light up at night.
We can also arrange for our dog to be walked by a neighbor without having to hand over a key. We simply give them a code number to use. There is no lost key problem to worry about.
The only negative we have found is that the lock seems to loosen up once in a while. To fix this, the lock needs to be disassembled and the base mechanism needs to be tightened up. This is very simple and only takes a few minutes to accomplish.
By the way, in a year we have not had to change batteries..
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Lock mechanism doesn't last
on May 7, 2015
Posted by: RobertWWW
from Oregon, United States
Gender:Male
I purchased 4 of these locks 2 to 3 years ago. At first they all worked great and I thought that I had really found the answer to keyless entry to our home. I have several people that need access to our home while we are away on vacation and keeping track of who has what keys is a hassle. Now 2 of the 4 locks have quit working...new batteries no help. I think that the gears or whatever have worn out. They really don't get that much use...maybe a couple times a week at the very most.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, May 8, 2015
Hi Robert,
Our apologies for the frustration you've experienced with your SmartCode deadbolts. We're going to have a member of our customer service team reach out to you to troubleshoot. If they have stuck gears, or any other issues, we'll work to help you solve them.
Thanks!
Our apologies for the frustration you've experienced with your SmartCode deadbolts. We're going to have a member of our customer service team reach out to you to troubleshoot. If they have stuck gears, or any other issues, we'll work to help you solve them.
Thanks!
Written by a customer while visiting kwikset.com
Customer Rating
3
great when we first got it
on May 23, 2015
Posted by: white6510
from Bricelyn, MN, United States
Gender:Female
This was a great lock until electronics stopped working. Unfortunately it was after the warranty was up, a little over a year. Our only option miss to buy a new one. So it was not really a good value.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
3
Nice deadbolt.
on May 26, 2015
Posted by: wsherwo11
from Jamesville, NY, United States
Gender:Male
The deadbolt is very attractive, easy to install and secure. It functions well with the touchpad but make sure you have a bushel of batteries and your key because it sucks the energy out of the batteries and then the touchpad won't work.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
No More Keys!
on May 29, 2015
Posted by: kinishba
from Waterbury CT
Gender:Female
I have had this Kwikset SmartCode Deadbolt for just about two years. I cannot tell you how wonderful it is to not to have to worry about being locked out of your house. With no keys needed, it's a simple code that you create that can be changed if and when you need to. You can also have an additional code created to allow a guest to enter if necessary, possibly to check on your home while you are away. This code can then be deleted or changed. I feel very secure with this lock as it will only allow someone to try the combination a few times before it shuts down and will not allow any additional attempts for a certain amount of minutes. I love this lock!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Hard to program
on December 15, 2015
Posted by: tooangry
from Louisiana, United States
Gender:Female
[This review was collected as part of a promotion.] I bought 2 different locks and neither one are allowing me to program them. I followed the instructions exactly as the manual says, to no avail. I need help!!!
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, December 17, 2015
Hi TooAngry,
We'll have a consumer service representative reach out to you as soon as possible to help you program your locks. We've created a case number for you, 201512284487, to help expedite the service process.
Thank you,
Kwikset
We'll have a consumer service representative reach out to you as soon as possible to help you program your locks. We've created a case number for you, 201512284487, to help expedite the service process.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Excellent service
on December 30, 2016
Posted by: Fred12
from Winston-Salem, NC, United States
Gender:Male
[This review was collected as part of a promotion.] I bought this lock quite a long time ago. Works excellent! I did have an issue with the light. Customer service sent me a new one under warranty. I love the convenience of not having to carry even one more key!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Incredible Deadbolt
on February 22, 2017
Posted by: Hernando05
from Hernando, MS, United States
Gender:Male
[This review was collected as part of a promotion.] Purchase our first one 2.5 years ago and second 1 year ago. These electronic deadbolts are wonderful for a household with kids and dogs. Just punch your code in and you are inside without digging around for keys with your hands full, dogs underfoot or kids coming home from school. Can't stop raving about them with our friends and visitors.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com