Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
3
I really can't imagine not having one.
on August 8, 2015
Posted by: Anon
Gender:Male
I love the concept of this lock. It is one of the most convenient things, ever. There was a problem with the pad lighting, so you graciously sent me a replacement. I can't ask for better customer service. I moved the original lock to my garage / utility room access door. It has failed in a manner that causes me concern. The failure mode has a tendency to jam, leaving the bolt in the deployed position. I really think you guys should look at this. I will be happy to send it to you, if you desire. No cost to you. I recommend this product, with a dose of caution. When they work, I love them.
I would recommend this to a friend!
Response from kwikset.comBy Corinne, Community Manager, August 10, 2015
Hello Anon,
Thank you for taking the time to share your feedback on your experience with your 909 Deadbolt. We would love to learn more about the issues you've been experiencing with your original lock jamming. A customer service representative will be contacting you to troubleshoot what could be causing this. We've created case number 201508105298 for you. User feedback and real world use are great tools for us to utilize, so we can continue to work on improving our products. If you ever have a question or concern about any Kwikset product, please do not hesitate to contact our customer service team at 1-800-327-LOCK (5625).
Thank you, Kwikset
Thank you for taking the time to share your feedback on your experience with your 909 Deadbolt. We would love to learn more about the issues you've been experiencing with your original lock jamming. A customer service representative will be contacting you to troubleshoot what could be causing this. We've created case number 201508105298 for you. User feedback and real world use are great tools for us to utilize, so we can continue to work on improving our products. If you ever have a question or concern about any Kwikset product, please do not hesitate to contact our customer service team at 1-800-327-LOCK (5625).
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
So easy to use
on September 17, 2015
Posted by: THB
from Santa Barbara, CA, United States
Gender:Female
I just installed this unit recently and I really like it. Kwikset was the only manufacturer that made this lock with a contemporary trim that matched my existing lock set. I had a locksmith install it because I'm not that handy, and it took him fifteen minutes.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
good but hard to install
on October 5, 2015
Posted by: risimgmoon12
from franklin tn
Gender:Male
it two of these to work whent finally get installed works great
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great product but buttons no longer light up!
on October 6, 2015
Posted by: Bill8
from Burke, VA, United States
Gender:Male
I've had the 909 15 SMT for years. Worked so well I got a second lock for the garage door. Great being able to work outside and not have to worry about carrying keys around anymore. Batteries last for 6 months and that's with daily use. No problems -- until tonight when the buttons on the front door lock wouldn't light up anymore. I replaced the batteries and they still don't light up. Downloaded the Troubleshooting Guide -- nothing in there about testing or resetting the button lights. Don't like the idea now of having to spend another $200 just to get a new lock where the buttons light up.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Peace of mind
on October 11, 2015
Posted by: Bernie
from Tampa, FL, United States
Gender:Male
I bought this deadbolt a few days ago and I am very impressed. Rekeying the lock was simple, as advertised. Installation took a bit longer than expected, but that was not kwikset's fault - the builder of my home installed the strike plate about .25" too high. The screw pattern was just off enough to prevent me from using the new one included in the kit so I had to get a file and shave the bottom edge of the hole in the strike plate down so the lock would cycle smoothly, and it does. I love the autolock function and the ease of programming. I will definitely get another one of these when I move.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Dissapointed
on November 8, 2015
Posted by: Dutchie
from VA 23072, United States
Gender:Female
[This review was collected as part of a promotion.] Right now I feel disappointed. I had a professional install the 909 unit. I followed the instructions for coding and have had a devil of a time doing so and have been unsuccessful. I'm waiting for Kwikset to contact me. Hopefully I can return with better news. :(
Response from kwikset.comBy Corinne, Community Manager, November 16, 2015
Hello Dutchie,
Thank you for contacting us. We are very sorry to hear that you have been experiencing some issues with your 909 SmartCode deadbolt. It sounds like you have already contacted our consumer service team, and they have created case number 201511228776 for you. If there is anything more we can do to help, please feel free to email our consumer service team directly at customercare@kwikset.com.
Thank you for taking the time to leave a review.
Kwikset
Thank you for contacting us. We are very sorry to hear that you have been experiencing some issues with your 909 SmartCode deadbolt. It sounds like you have already contacted our consumer service team, and they have created case number 201511228776 for you. If there is anything more we can do to help, please feel free to email our consumer service team directly at customercare@kwikset.com.
Thank you for taking the time to leave a review.
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Great features...but where are the lights?
on November 9, 2015
Posted by: megs847
Gender:Female
I bought this lock a month ago for the ease of entering my new house. I've been spoiled in the past by an apartment with an attached garage with a garage door opener and a car with keyless entry. It was an adjustment to have to physically get out my keys to unlock my new house. I know... first world problems... The lock gives me peace of mind that it will lock on its own if I should forget to lock it when leaving. I also love the fact that I can give a code to someone for temporary access - very handy when having work done on the house. My only two complaints: 1) It's fairly noisy. I have hardword floors which seem to amplify it. It definitely makes me jump if I leave the door open and forget about the locking mechanism activating. I'll probably get more used to it in time. 2) The lights blink when I program the lock, but they don't turn on as I enter the code. In fact, they never have. I tried to reset the unit with no luck. It's starting to get dark outside earlier, so this may become a problem. Overall, a great lock for the people who love technology and can't seem to adapt to keys but it does have a few quirks.
I would recommend this to a friend!
Response from kwikset.comBy Corinne, Community Manager, November 16, 2015
Hello megs847,
Thank you for reaching out to us. We'd love to help troubleshoot why your 909 SmartCode deadbolt hasn't been lighting up. The buttons will not light up every time, as a feature to help conserve battery life. However, if you need the keypad to light up (say if evening, or if there is low light), you can simply push the button with the lock icon on it, and it will light up the keypad. This way you can see the keypad in order to enter the numbers in. If this does not solve your problem, there may be another cause, please contact our consumer service team at 1-800-327-LOCK (5625). This product is covered by Kwikset's lifetime warranty.
Thank you for your feedback, Kwikset
Thank you for reaching out to us. We'd love to help troubleshoot why your 909 SmartCode deadbolt hasn't been lighting up. The buttons will not light up every time, as a feature to help conserve battery life. However, if you need the keypad to light up (say if evening, or if there is low light), you can simply push the button with the lock icon on it, and it will light up the keypad. This way you can see the keypad in order to enter the numbers in. If this does not solve your problem, there may be another cause, please contact our consumer service team at 1-800-327-LOCK (5625). This product is covered by Kwikset's lifetime warranty.
Thank you for your feedback, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great security and features plus easy installation
on December 16, 2015
Posted by: Madison Guy
from Madison, WI, United States
Gender:Male
[This review was collected as part of a promotion.] I purchased the older version of this deadbolt two years ago, and was very impressed by the ease of installation. The polished brass finish is still like new, and I've been very satisfied with the lock's performance.
My experience with this lock turned me into a loyal Kwikset customer. When I decided to add another 909 to my patio door, I was pleasantly surprised to find out that the newest version now holds eight codes, instead of just two.
Kwikset customer service is great too... very knowledgeable, helpful, and professional.
My experience with this lock turned me into a loyal Kwikset customer. When I decided to add another 909 to my patio door, I was pleasantly surprised to find out that the newest version now holds eight codes, instead of just two.
Kwikset customer service is great too... very knowledgeable, helpful, and professional.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com