Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
2
Less than average
on February 24, 2015
Posted by: Woodworker
from Morganfield, Ky
Gender:Male
I bought two of these in 2011 for my shop and garage. I have metal siding in my shop, also metal in ceiling. I cant tell you how many set of batteries I've put in this side, they last about 4-6 wks. I've started using a key to open and close. The one in my garage is a little better put not much
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 25, 2015
Hi Woodworker,
We're sorry to hear about the battery issue you are experiencing. You may not know, but we have a 1 year warranty on all our electronic products. We'd like to help troubleshoot the issue, and find a solution so you aren't using a new set of batteries every 4-6 weeks. We've already created a case for you, 201502889713, and a member of our customer service team should be contacting you shortly.
We're sorry to hear about the battery issue you are experiencing. You may not know, but we have a 1 year warranty on all our electronic products. We'd like to help troubleshoot the issue, and find a solution so you aren't using a new set of batteries every 4-6 weeks. We've already created a case for you, 201502889713, and a member of our customer service team should be contacting you shortly.
Written by a customer while visiting kwikset.com
Customer Rating
5
Extremely easy and convenient
on March 11, 2015
Posted by: Jewels
from Columbus, GA, United States
Gender:Female
I just recently moved home and the first day I was home I didnt have a key to let myself in and out as I needed so my mom and I would have to exchange keys if I wanted to go about the town while she was at work but I would have to make sure I was home to let her in. This went on for about 3 days til I was finally able to go to lowes and get a key made. But I decided this was going to be so much easier to do then having a key. I still have a house key but I never use it since this lock has been installed. If and when I sell my house I'll make sure all my locks are like this since the keys can bee rekeyed to fit and key.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
If you have Kids.....Great piece of mind
on March 11, 2015
Posted by: Pete T
from San Diego, CA, United States
Gender:Male
I bought this because my kids kept loosing their keys (which presents it's own set of challenges). Now they just remember their code and they can easily gain access. When they run out to play, they just push one button to lock the door and I don't have to worry about leaving the door unlocked so they can come back in and I have the security of knowing the door is locked all the time, and you know how it goes with kids, in and out all day long. Multiple codes, easy to program, use a key if you prefer, easy re-key if a key does get lost, anti lock bumping technology, for me it was a no brainer and the perfect fit for my family.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
i love the ease but hate the battery usage
on April 10, 2015
Posted by: brfero
from cleveland nc
Gender:Male
it was installed about nine months ago by my alarm company. it just eats batteries
and wouldn't you know it I put batteries in the thing again last night and the battery holder broke in half. I guess its back to the keys or buy another one
and wouldn't you know it I put batteries in the thing again last night and the battery holder broke in half. I guess its back to the keys or buy another one
I would recommend this to a friend!
Response from kwikset.comBy Devon Jordan, Community Manager, April 13, 2015
Hi Brfero,
We're going to have a customer service team member reach out to you to help troubleshoot your battery issue. Batteries should last around 1 year. We're very sorry to hear that yours aren't lasting that long!
We're going to have a customer service team member reach out to you to help troubleshoot your battery issue. Batteries should last around 1 year. We're very sorry to hear that yours aren't lasting that long!
Written by a customer while visiting kwikset.com
Customer Rating
3
Great lock--but has turned into battery monster
on April 16, 2015
Posted by: Lately disappointed
from Goldsboro, NC, United States
Gender:Male
Have had the lock for about 2-3 years. Love the features and convenience. Only problem is over the past six months it will "kill" 4 AA batteries about every two weeks--will probably have to replace.
I would recommend this to a friend!
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
We're so sorry to hear that your SmartCode battery life has reduced to only two weeks, you should be experiencing about a year of battery life. We'll have a customer service team member reach out to you to troubleshoot the issue.
Thank you!
Thank you!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love this lock and connected to my Icontrol system
on April 16, 2015
Posted by: tomchm
from Austin, TX, United States
Gender:Male
My wife and even little kids love this lock. We no longer take our keys. Furthermore, it is connected to my interactive home security system (powered by Icontrol Networks) so I can automatically disarm my system when I unlock the door via a rule I set up in my Icontrol system. Even my 4 and 6 year old kids know our code now to unlock the door. They do it before my wife and I get to the door with our arms typically full of bags.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Reliable Electronic Lock
on April 17, 2015
Posted by: Dunnmovin
from Winter Springs, FL, United States
This lock was very easy to install. I replaced a regular deadbolt lock with this electronic lock in less than an hour. It has worked reliably for a year now. I also like the feature on the inside of the house where the lock flashes green if the door is unlocked and red if the door is locked.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Keyless is King!
on April 17, 2015
Posted by: Todd
from Wisconsin, USA
Gender:Male
I live in Wisconsin, USA where cold winters are expected. The Kwikset keyless entry is awesome. No more fumbling for keys or taking off your gloves to dig into your pockets for the keys. I use rechargeable batteries and the Kwikset deadbolt doesn't drain them very quickly either. I'm not even sure if I change them once per year and it lets you know when it is time to swap them out before the batteries actually expire on you. I notice others stated a con is that the lights on the keypad don't activate until you press one. I actually prefer this feature as it saves on battery life. And the temporary key code is a real blessing. Give it to your neighbor who is watching the house for a week or a friend that is stopping by to get something later when you are not there to greet them. Nice. We did a lot of research leading up to which manufacturer and which model to choose and this particular Kwikset keyless deadbolt was our winner. Since the time of our original purchase a lot has changed and I'm looking forward to integrated smartphone technology. But if that is not necessary for you then this particular deadbolt is a great buy.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com