Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Polished Brass
Customer Rating
5
Simple and secure!
on April 16, 2015
Posted by: DansZJ
from Phoenix, AZ
Gender:Male
I've had this lock installed on my home for more than a year, having purchased it 01/05/2014. We just replaced the battery in March because we noticed the lock was getting slower. We got 15 months use from the original set. This is with daily use. Every morning we leave the house and press the lock button. When we get home in the afternoon, we punch in our code and enter the home. We haven't used the keys since the first day we installed it. In the time we've owned it we've changed the guest code 3 or 4 times. It is easy to do, and convenient, when you need to. We love it because we have friends or family come in from out of town, and if we aren't home when they get here, we give them the code and they are good to go. A friend of mine bought another lock that lets you program 18 codes or something crazy like that. He has to keep a spreadsheet to remember which code he gave to which person. That was too much work for me. One master code and one easy to change guest code is easy to manage and covers our needs. In summary, the SmartCode deadbolt is easy to use, easy to manage, reliable, and did I mention it looks great paired with the Austin SmartKey Venetian Bronze Residential Single-Lock Door Handleset? It sure does!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
works well
on April 16, 2015
Posted by: BRUCENV
from North Las Vegas, NV, United States
Gender:Male
Overall I like this lock a great deal. I'm in a 3 story home and I could never be sure my daughter would lock the front door....with this, is does so automatically which is great and gives me a lot of peace of mind!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Fantastic Lock!
on April 16, 2015
Posted by: beadybabe
from Hartford, CT, United States
Gender:Female
I bought this lock after moving into a new condo. I am a 70 year old woman and I am proud to say that I installed the lock myself! It was fairly easy and didn't take long. It looks and works great and I don't have to worry about locking myself out if the door slams on me. Plus, I don't have to carry the key with me on the many dog walks we take each day. It's a fantastic product!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Solves multiple problems!
on April 16, 2015
Posted by: MixedNuts
from Charlotte, NC, United States
Gender:Female
I got this model when my first electronic lock finally died. Its such a good investment! With a child and multiple roommates, its much easier to have a code for everyone to remember. Nobody gets locked out anymore. The ability to have a separate code for service people when no one is around is also incredibly convenient!
This new model has a nice feature with the reprogramming key, as well.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
easy to install and use, but some shortcomings
on April 16, 2015
Posted by: CJM
from Washington, United States
Gender:Female
For the most part I like this lock. It's sturdy, reliable and user friendly. Installation was fast and fairly painless.
The only things I gripe about occasionally are that it's surprisingly noisy, the batteries require change out way more frequently than I expected, and I wish the back cover was metal instead of plastic (makes it feel cheap.) All in all, minor complaints Compared to the functionality.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great features
on April 16, 2015
Posted by: Ejmfire
from Weston, fl
Gender:Male
I own it a couple of years and ,love it. Easy to change codes
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
Eats batteries
on April 16, 2015
Posted by: OldGuyinBA
from Broken Arrow, OK, United States
Gender:Male
I have six of these. They generally work OK but a couple of them eat batteries like they are candy for a kid. They will seem to powerfully throw the bolt and then will beep and flash and refuse to work until they get fresh batteries. The "rejected" batteries test good and will work fine for weeks in other identical locks. As a hail mary, I just bought a new one to replace the worst offender and see if I can get decent battery life out of it, I have a few that seem to slowly and laboriously throw the bolt and they seem to run forever on a set of batteries.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hi OldGuy,
Our apologies for the battery eating SmartCode Deadbolts, you should experience months of battery life, not just weeks. We'd like to have a team member reach out to you as soon as possible to troubleshoot the battery issue. Your SmartCode deadbolt is protected by our 1 year electronics warranty.
You should hear from a team member shortly.
Thank you.
Our apologies for the battery eating SmartCode Deadbolts, you should experience months of battery life, not just weeks. We'd like to have a team member reach out to you as soon as possible to troubleshoot the battery issue. Your SmartCode deadbolt is protected by our 1 year electronics warranty.
You should hear from a team member shortly.
Thank you.
Written by a customer while visiting kwikset.com
Customer Rating
5
Love this Deadbolt
on April 16, 2015
Posted by: scuba4fun5
from Tampa, FL, United States
Gender:Male
I installed this deadbolt about a year ago and could not be more satisfied. It was easy to install and set up with codes and to my key. The back light makes it easy to use at night.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com