Customer reviews from ecopure.com
EcoPure - Replacement Filter for EcoPure
Average customer rating
1
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
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0 out of
2)
Customer Reviews for EcoPure - Replacement Filter for EcoPure
Customer Rating
1
Leaking and Poor Filter Replacement Availability
on January 31, 2024
Posted by: Mauricio
from Toronto
In the 6 months of having this filter, I have had a couple leaks come from the faucet . The system causes water to come out from the faucet and leak all over my counter, as well as leak into the cabinet under my sink where the filter is stored and causes water damage to my shelves. In addition, the filter replacement almost cost the same as a brand new unit and on top of that you have to purchase each filter individually when they should all come in a set of 3. I bought replacements and I got 2 of the same filters when I need 3 different filters with 3 different colour tabs. This only makes the process of replacing the filters more difficult and time consuming.
No, I would not recommend this to a friend.
Response from ecopure.comBy Customer Service, February 1, 2024
Mauricio, thank you for leaving a review, and we're sorry to hear you've had some trouble with your reverse osmosis system. The ECOP30 uses this set of identical pre/post filters, along with the ECOROM membrane cartridge sold separately. The filters and membrane are not sold as a 3-pack because while we recommend replacing the pre and post filters every 6 months, the RO membrane can last 2-3 years. Meanwhile, water leaking from the faucet air gap is most likely due to an issue preventing the system from draining properly. See the following guide in our Knowledge Center for some troubleshooting tips:
https://ecopure.zendesk.com/hc/en-us/articles/1500003587501-Leaking-or-Noisy-Air-Gap
https://ecopure.zendesk.com/hc/en-us/articles/1500003587501-Leaking-or-Noisy-Air-Gap
Written by a customer while visiting ecopure.com
Customer Rating
1
Terrible
on July 13, 2023
Posted by: Sarah
from Canada
We just bought them two months ago, and we already have to change the filters
No, I would not recommend this to a friend.
Response from ecopure.comBy Customer Service, July 14, 2023
Thank you for taking the time to leave a review, and we're sorry to hear these filters didn't meet your expectations. As a rule of thumb, we suggest replacing your pre and post filters every 6 months, but filter life can vary depending on local water conditions and the amount of filtered water you use. If you notice your filters becoming clogged sooner than expected, this is likely the result of hard water minerals, iron, or sediment in your water supply, which may require additional treatment prior to your reverse osmosis system.
Written by a customer while visiting ecopure.com