Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Slate
Average customer rating
4.2
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
164
4 Stars
50
3 Stars
15
2 Stars
16
1 Star
25
81%of customers recommend this product.
(
191 out of
236)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Slate
Customer Rating
4
Satisfied
on September 3, 2016
Posted by: Gaston A
from Houston, TX
Satisfied with the product. It is very good looking and is not too loud in low and medium speeds. A few comments about design and installation. The filters are flimsy and very cheap. The light assembly is just hanging there which seems weird - when you need to replace the light you have to pull the wires through the hole. Strange. The unit itself could have been a little deeper to cover more of the stove. The installation instructions could have been better and a template should have been included so that I could easily mark the holes on my wall. In addition the vertical duct cover should have been at least an inch bigger from front to back to allow a little more leeway in running the 6" duct though the attic. I replaced another brand and had to re-patch my ceiling and move the duct back toward the wall.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great product, but slopy installation hardware
on March 4, 2016
Posted by: mbartz
from Buffalo, NY, United States
Product looks great. The drywall anchors don't work the screws pull out. The screw holes for the duct covers do not line-up and I needed to drill new ones. Supplied duct covers don't reach a 9' ceiling so additional hardware is needed. For the price of the unit the assembly is sloppy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Okay, nothing great
on May 18, 2017
Posted by: Garyh01
from Seattle, WA, United States
This came with the house. Would not choose it otherwise.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Venthood cover is not aligned
on September 29, 2020
Posted by: Prishanthy
from Austin, TX
Vent hood cover comes in two pieces. I have had the builder fix the alignment 3 times already. Still the the stem of the hood looks crooked. The installer says the hood cover is at fault. I have ordered the covered 2 times already. Both have the same issues.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 3, 2020
Hello Prishanthy - We’re truly sorry to hear of your vent hood cover situation and certainly understand your frustration. If you will email your details to our email address, http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your vent hood. We will keep an eye out for your reply. Thanks very much.
Written by a customer while visiting geappliances.com
Customer Rating
3
filters
on November 15, 2021
Posted by: KSahloul
from Sterling, VA
The filters for this model keeps falling off the hood, they don't fit well. I'm looking to replace them, and I can't find them anywhere! I'm wondering where to find them?
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, November 16, 2021
Hi there - We are so sorry that your filter keeps falling off the hood and that you're having trouble finding the correct replacement. This sounds frustrating and we're here to help.
The correct model number of the charcoal filter compatible for this hood is UXCF72. You can purchase it online by following this link: https://www.geapplianceparts.com/store/parts/spec/UXCF91.
We hope this is helpful! Please connect with us if you have any questions or concerns moving forward - we are always happy to assist. All the best, Kelsey@GEA
The correct model number of the charcoal filter compatible for this hood is UXCF72. You can purchase it online by following this link: https://www.geapplianceparts.com/store/parts/spec/UXCF91.
We hope this is helpful! Please connect with us if you have any questions or concerns moving forward - we are always happy to assist. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Hood is great, the vents are awful!!!!
on March 14, 2022
Posted by: Laur63
from San Diego, Ca
Love the hood but, I agree about the vents, they are trash, mine have never stayed put and they fall out all of the time. I have been searching for weeks to try to buy replacements to no avail. Do you know where I am able to purchase replacement vents. I am not interested in having a repair person, I want new vents. Each time they fall out, they become dented and the little pegs that are to hold the vents in place are all broken. Thank you
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, March 16, 2022
Hello,
Thanks for the review. We're glad that you love your hood, but sorry that you are not pleased with the vents, and that you are having a hard time finding a replacement. We can understand how frustrating this all may be for you, and would like to offer some help.
Here is a link to our Parts website, where you can find all the parts associated with your hood: https://www.geapplianceparts.com/store/parts/assembly/JVW5361SJ1SS.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're glad that you love your hood, but sorry that you are not pleased with the vents, and that you are having a hard time finding a replacement. We can understand how frustrating this all may be for you, and would like to offer some help.
Here is a link to our Parts website, where you can find all the parts associated with your hood: https://www.geapplianceparts.com/store/parts/assembly/JVW5361SJ1SS.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice Hood
on January 24, 2023
Posted by: shelbys91
Overall, I really like this hood vent. We do have a light out and there is a clicking noise when the vent is turned up high, but those are issues I need to connect with support to fix. Otherwise, it works great.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Super
on October 2, 2023
Posted by: nophir33
Not strong enough for fish or meat searing.. Can smell afterwards
Features
5
Performance
2
Quality
4
Value
4
Response from geappliances.comBy Adrian@GEA, GE_Appliances, October 3, 2023
Hi! We appreciate you taking the time to provide us with your feedback. We are so sorry to hear that your vent hood has not lived up to your expectations due to its suction power. This is not the consumer experience we strive for, and we will be sure to share these comments with our product design teams so they can make the necessary changes to this model.
Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com