Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Slate
Average customer rating
4.2
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
164
4 Stars
50
3 Stars
15
2 Stars
16
1 Star
25
81%of customers recommend this product.
(
191 out of
236)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Slate
Customer Rating
5
Looks beautiful and works great
on December 22, 2020
Posted by: CathySATX
from San Antonio, TX
Love this vent! In addition to looking great, it works well. The light was two settings and the fan has three settings. Perfect for the GE Cafe gas stove top.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on March 30, 2021
Posted by: Gvern
from Gilbert, SC
Ya know how you walk into someone’s hone and you can smell what was cooking yesterday!! Well this vent has so much draw that will not happen in my hone. Works well, great lighting as well no complaints with this product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Light bulbs suck and fan doesn't work
on December 31, 2021
Posted by: Nina H
from AVL
The only thing good about this product is the aesthetics. Otherwise, it is useless. The light bulbs are extremely difficult to exchange, and once you pop one out, it Is impossible to put a new light bulb back in without breaking all of your fingernails. The wiring that goes to the light bulbs is very loose as well. Just by tapping on the front of the hood, the light bulbs will go out. Lastly, when cooking, the fan only removes odors when it is on high. When on the high setting, it is extremely loud. Very disappointed in this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 5, 2022
Hello there, thanks for taking the time to reach out to us. We're pleased to know your new is looking good, but sorry you're finding the light bulbs hard to change, that your wiring is loose, that the bulbs easily go out, and that it's louder than expected. We can imagine how aggravating this would get for you, so this is feedback we'll be happy to share with our product development team for them to look into.
To have this looked into, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
In addition, you may want to call an electrician to look into this. We appreciate you bringing this to our attention and we're wishing you the very best.
Guy@GEA
To have this looked into, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
In addition, you may want to call an electrician to look into this. We appreciate you bringing this to our attention and we're wishing you the very best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Motor went February 2022
on February 25, 2022
Posted by: Holly74
from Brighton, mi
The motor started squeaking and shuts down, this fan could have lasted much longer in my opinion. Service call opened.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, February 28, 2022
Thanks for reviewing your hood and letting us know what has happened. We understand how disappointing it is to have it shut down on you so shortly after purchase and sincerely apologize for the poor experience. We're confident our techs will properly diagnose and resolve this for you. Please let us know if you have any additional questions. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing Find! Pleasantly Surprised!
on June 28, 2023
Posted by: A Charmed Mommy
from Allentown, PA
We love the ease of using the hood! There are three different level of fan speed and two different light brightness. We use it as a nightlight at night for kids or adults looking for food or drink. Even on low the light illuminates our large open concept home. We have the builder vent the air to the outside and it makes a huge different when cooking meals for our large family! I would definitely buy this again!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet and looks great
on February 12, 2024
Posted by: Kitvent
Vent hood was easy to install and works very well, lighting and ventilation. The stainless steel appearance pops as the wall Jes a black tile. Easy to clean and very quiet, even on high.
Written by a customer while visiting geappliances.com
Customer Rating
2
Didn't last ling
on May 25, 2024
Posted by: Kh unhappy
This is a replacement for the exact same one that was less than 4 yrs old. That one was deemed unrepairable. Funny how my husband noticed it was a loose wire after it was taken down. After getting 3 different quote from customerservice, each higher than the last one. I finally had to purchase a new one at the highest price because they wouldn't honor the 1st quote.
Sure hope this one lasts longer than 4 yrs. Will never buy another GE appliance again
Sure hope this one lasts longer than 4 yrs. Will never buy another GE appliance again
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 29, 2024
We understand the importance of an appliance lasting for a while, and we are confident that this replacement unit will serve you for many more years to come!
Written by a customer while visiting geappliances.com
Customer Rating
1
Unimpressive
on July 28, 2024
Posted by: TheRAW
The finish is hard to keep clean, much harder than expected. Power is adequate but I have to limit how many eyelets I have turned on my stove before the hood is overwhelmed and cannot keep up. But my biggest complaint by far is the blower...
My home was built in 2022 with all new appliances, including this one. By the end of 2023 the blower died. Would have thought this to be a fluke, except that I'm hearing story after story of the blower failing after a year or two. Of all the places I've lived for 10 years or more I've never had to replace a blower on a range hood. And the icing on the cake: the costs of replacing a blower is as much as buying a new range hood from another manufacturer.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, July 30, 2024
We would like to help with your hood. You can find cleaning tips for stainless steel here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
Additionally, an agent will be reaching out to you via email, please respond at your earliest convenience.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
Additionally, an agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com