Customer reviews from bose.com
Bose - SoundTouch 20 Series II Wi-Fi Speaker System - Black
Average customer rating
3.8
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for Bose - SoundTouch 20 Series II Wi-Fi Speaker System - Black
Customer Rating
5
Love It!!!
on July 28, 2015
Posted by: wglj001
Great system!!! I wish the apps had at least 12 presets
Written by a customer while visiting bose.com
Customer Rating
5
Much better than SONOS
on August 1, 2015
Posted by: Love it
I was very skeptical when shopping for a bookshelf sized, room filling entertainment system to pair with my media devices. Through countless hours of research, trial and error, I decided to take the Bose plunge. Am I ever so glad I did. Bose has a way of projecting serious symphonic sound in a compact package with enormous features not seem in similar devices. More, when comparing with the SONOS, the ease of use, sound, price, and product support are incomparable! Thanks Bose for getting it right!!!
Written by a customer while visiting bose.com
Customer Rating
1
Airplay constantly drops. Poor Wi-Fi Experience
on August 16, 2015
Posted by: KSADannyT
Gender:Male
My wife bought me this speaker and we gave it several days try. Anytime I got AirPlay to work, the next time, it would require me to go through a 20 minute 'forget and reset' process to allow me to re-recognize the speaker for use again. Same thing with her iPhone (I have a 6+ and hers a 6). Never have seen such a poor Wi-Fi experience. Sounds nice but useless AirPlay. Worst of all, it was bought out of country so we may very well be stuck with this paper weight.
Response from bose.comBy Gary, Bose Service, August 18, 2015
Hello KSADannyT,
We're sorry to learn of your disappointing experience with your new SoundTouch 20 II. We think you'll agree the sound is great and we're certain we can help you enjoy your music.
Accessing your music should be simple and we have a team of wireless experts available who can help you get connected. Please call 800-905-2156 when you are with the system, support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. To learn more about your system you might also visit our support site at www.soundtouch.com/community
We're sorry to learn of your disappointing experience with your new SoundTouch 20 II. We think you'll agree the sound is great and we're certain we can help you enjoy your music.
Accessing your music should be simple and we have a team of wireless experts available who can help you get connected. Please call 800-905-2156 when you are with the system, support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. To learn more about your system you might also visit our support site at www.soundtouch.com/community
Written by a customer while visiting bose.com
Customer Rating
5
What a thump !
on July 26, 2015
Posted by: Tiny
Can rattle the walls if you ask it to but I also play it all night long with gentle responce
Written by a customer while visiting bose.com
Customer Rating
5
Easy and simple features!
on September 5, 2015
Posted by: jumel
Gender:Male
I bought my Bose-SoundTouch 20 Series II few months ago and had been using it for my laptop and tablet. I was able to listen music from various stations around the world specially from local FM stations from my home country. They should add more pre-set stations. The sound is great.
Written by a customer while visiting bose.com
Customer Rating
4
It does not support WPA2 enterprise...
on July 22, 2015
Posted by: omarrq
Most work places and a big amount of apartments complexes like dorms and so on have WPA enterprise kind of security on their WiFi connections, where you have to input user name and a password in order to be connected. Its a pity that I have to return my SoundTouch 20. I was really excited. I have been a BOSE user for more than 10 years, the sound is fantastic, but it seems silly to me it lacks this technical variation in the software that does not allow to connect to a WiFi if you have a username-password kind of security.
Written by a customer while visiting bose.com
Customer Rating
3
multi bose multiroom dissapointed
on July 27, 2015
Posted by: zenmusic
I purchased the Soundtouch 20 and the soundlink mini for multiroom streaming.
I want to play the same music through both. I didnt realize the soundlink mini is not wifi- only bluetooth and the soundtouch is only wifi!
I want to play the same music through both. I didnt realize the soundlink mini is not wifi- only bluetooth and the soundtouch is only wifi!
Very dissapointing
The other soundtouch that is wifi is too big.
The soundlink is perfect in size.
The soundlink is perfect in size.
I am thinking about trying an generic adapter for the soundtouch 20 so then I will be able to connect to the soundlink
I wish the soundtouch was both wifi and BT or if they could have at least sent a BT adapter for soundtouch
Response from bose.comBy Ryan, Bose Service, July 29, 2015
Thank you for choosing Bose and taking the time to write a review. We are sorry to learn of your disappointment regarding the different wireless technologies that we offer. We've forwarded your feedback to our engineering team regarding the demand for a smaller SoundTouch wireless speaker. We know that having options is important and are always looking to meet the needs of our customers.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible Product!
on July 17, 2015
Posted by: Snufalafgus
I purchased 4 of these speakers and none of them will play "Air Play" consistently. I spent hours on the phone with technical support only to have the same issue happen again. This product has been out long enough to fix issues. But, it just gets worse. Bose is not what is use to be.
Written by a customer while visiting bose.com