Customer reviews from kitchenaid.com
KitchenAid - Architect Series II 30" Self-Cleaning Slide-In Gas Range - White
Average customer rating
4.3
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
106
4 Stars
45
3 Stars
10
2 Stars
6
1 Star
11
85%of customers recommend this product.
(
144 out of
169)
Customer Reviews for KitchenAid - Architect Series II 30" Self-Cleaning Slide-In Gas Range - White
Customer Rating
1
The range was installed yesterday. Today the broiler did not
on March 29, 2014
Posted by: Mensch1
from Oak Park, IL
Verified Purchase:No
[This review was collected as part of a promotion.] I am going back to the store where I purchased this today and am going to ask them to fix this immediately. However if anything else goes wrong I am going to have payment withheld and ask for them to remove and refund my money so I can buy something that works.
Cons: Broken, brand new and broken
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Kitchen Addition
on December 9, 2014
Posted by: Anonymous
from Grand Rapids, MI, United States
Verified Purchase:No
[This review was collected as part of a promotion.] The range adds so much beauty and functionality to our kitchen. I never thought much about the warming drawer, but it has proved to be great for everything from biscuits and gravy to meat or vegetable warmth while completing the rest of the meal.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Jane55
from Allenford, ON N0H, Canada
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks good. Works excellent. A little getting used to controls in the front. Turned on a few times by accident, but used the "control lock" feature. Worked well.
Pros: Innovative, easy to use, Design, Performance, Convenient Features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful range
on November 23, 2014
Posted by: Frank w
from Virginia, United States
Verified Purchase:No
[This review was collected as part of a promotion.] The range is a pleasure to use. It definitely take the guess work out of cooking.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't do it
on December 17, 2014
Posted by: Dodadnules
from Saint Joseph, MI, United States
Verified Purchase:No
[This review was collected as part of a promotion.] I'm not sure how Kitchenaid is screening these reviews but, if your reading this as part of a purchase decision, do yourself a favor and read reviews on other sites. For example, try the largest retailer on the planet. You'll see the 2.5 star truth, which I feel is generous.
I just had this range and so-called matching micro hood professionally installed yesterday. When I got home, I couldn't have been more disappointed. The overall design, quality, and value is shockingly poor.
Here are a few points I noticed immediately.
1. The handles on the range do not match the micro hood. They are a different shape and color. No mistake. The micro hood is the architect II series as well.
2. The LED clock is so bright, you could read by it at night. It also doesn't match the micro hood clock. It's so bright, you can see the whole control circuit board.
3. The cast iron grate on the right side is warped upward 1/4" in the middle. It's visible from the front of the stove.
4. The knob for the duel burner sticks out further than the other knobs.
5. All igniters come on when turning on a single burner.
6. There is no "high" stop. You have to find the point just after the igniters stop.
7. There are razor sharp edges where paper thin stainless is wrapped around the oven door.
8. The overall quality is very thin cheap feeling. You could fold the warming drawer in half with your bare hands.
9. The cheap chrome bolts with brown plastic pads molded on them for leveling legs are visible from the front. There is no attempt to hide them. Really cheesy.
10. The color of the Kitchenaid logos do not match between the stove and micro hood. They are distinctly different colors. They don't even control their logo color.
2. The LED clock is so bright, you could read by it at night. It also doesn't match the micro hood clock. It's so bright, you can see the whole control circuit board.
3. The cast iron grate on the right side is warped upward 1/4" in the middle. It's visible from the front of the stove.
4. The knob for the duel burner sticks out further than the other knobs.
5. All igniters come on when turning on a single burner.
6. There is no "high" stop. You have to find the point just after the igniters stop.
7. There are razor sharp edges where paper thin stainless is wrapped around the oven door.
8. The overall quality is very thin cheap feeling. You could fold the warming drawer in half with your bare hands.
9. The cheap chrome bolts with brown plastic pads molded on them for leveling legs are visible from the front. There is no attempt to hide them. Really cheesy.
10. The color of the Kitchenaid logos do not match between the stove and micro hood. They are distinctly different colors. They don't even control their logo color.
I just don't know what to say other than while this may be on the lower end for Kitchenaid, if this is any indication of their overall quality, good luck competing long term. I will never, and I mean never, purchase another product with the Kitchenaid brand on it.
I hope this helps. I develop products for a living and know the difference between good and poor design and manufacturing quality. This is a really poor example of both in my opinion.
Again, check the reviews on the largest retailer on earth. I think you will find it amazing how radical the difference is from this site. Makes you wonder. Sure wish I would have read those first. I understand from those reviews, although I haven't even used the product yet, the right front and left rear burners will barely even boil water and to do so, it takes an excessively long time.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear Dodadnules:
Thank you for your response.
We do reach out to our consumers via telephone for a more personable experience, but being that your concern is more of a design concern an email may be more favorable.
Unfortunately, there is no way to change the design of the products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact our Customer Experience Center at 1-800-253-1301.
It is through customer feedback that we are able to correct, and make changes to, our products in respect to their quality and overall design. KitchenAid understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we can be of no other assistance with this concern except to forward a copy of your concerns to the appropriate departments for review in future design consideration.
Sincerely,
Andre W.
Thank you for your response.
We do reach out to our consumers via telephone for a more personable experience, but being that your concern is more of a design concern an email may be more favorable.
Unfortunately, there is no way to change the design of the products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact our Customer Experience Center at 1-800-253-1301.
It is through customer feedback that we are able to correct, and make changes to, our products in respect to their quality and overall design. KitchenAid understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we can be of no other assistance with this concern except to forward a copy of your concerns to the appropriate departments for review in future design consideration.
Sincerely,
Andre W.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
A good product with one exception
on November 21, 2014
Posted by: RayJ
from Baltimore, MD, United States
Verified Purchase:No
[This review was collected as part of a promotion.] I like the stove, but the lack of a back ligtht on the control panel is a problem. Until I learned where the various controls were located, I had to use a flashlight to find the control I wanted.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
over priced-over rated
on September 7, 2014
Posted by: melinda84
from Oregon, United States
Verified Purchase:No
[This review was collected as part of a promotion.] the bottom warming drawer is cheap and flimsy. The only burner big enough to cook on is the one on the front left. all of the burners are so far from the grates it takes forever to heat up a pan. the grates are heavy to lift and clean under. finger prints show like crazy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear melinda84:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love to cook with this range!!
on January 8, 2015
Posted by: twitter614
from Undisclosed
Verified Purchase:No
[This review was collected as part of a promotion.] I've only been in my home a short time, but I love using my new kitchenaid
range. Its easy to use and has great features.
range. Its easy to use and has great features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com