Customer reviews from frigidaire.ca
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
2.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
4
4 Stars
2
3 Stars
1
2 Stars
6
1 Star
6
24%of customers recommend this product.
(
4 out of
17)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
3
6 years
on August 30, 2019
Posted by: Oakville
from Oakville
Looks great , impressive appearance, Non insulated compressors can be loud in open concept kitchen family room. 6 years and Door Handles need continuous tightening. Doors seals cracked allowing air leaks. Ice maker failed , and today the freezer leaked all its Freon gas. The units beeps if you leave the doors open but no warnings when the freezer thaws out hundreds of dollars of food. Flashing red warning low temp on the inside control.
On the fence about replacing with newer models or different maker.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, September 4, 2019
Hi, Oakville!
We certainly understand your concern! The cracked seals on the doors are likely causing warm air leaks, which can affect internal temperature and cause excess frost to form in the freezer. Luckily, the gasket can be easily replaced! Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience and we will be happy to assist you with part information!
Best,
Ashton
We certainly understand your concern! The cracked seals on the doors are likely causing warm air leaks, which can affect internal temperature and cause excess frost to form in the freezer. Luckily, the gasket can be easily replaced! Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience and we will be happy to assist you with part information!
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Looks great....that's about it
on July 20, 2020
Posted by: Ange
from Ontario
We purchased the side by side full fridge and freezer in 2013. The fridge lasted until 2016 when we were told it was 'unfixable' we ended up getting another one bc we have the matching freezer....low and behold it's unfixable once again. The product is not 'professional' at all. As a consumer I'm disgusted with the quality of this product. I'm not sure if I want to spend the money to get the frig again, purchase a better quality fridge from another brand or spend the money with a kitchen company and redesign my kitchen not to have a side by side fridge and freezer anymore. They don't stand behind their products. Purchase a different brand.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, July 21, 2020
Hello, Ange!
Thank you for your review. We are sorry to hear of your experience with the refrigerators not being repairable. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Our Frigidaire appliances have a one year Manufacturer's Warranty that covers the functional failures of the appliance from the date of purchase or date of delivery/installation. We encourage consumer's to purchase extended warranty's to protect their investment, after the Manufacturer's Warranty expires. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Thank you for your review. We are sorry to hear of your experience with the refrigerators not being repairable. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Our Frigidaire appliances have a one year Manufacturer's Warranty that covers the functional failures of the appliance from the date of purchase or date of delivery/installation. We encourage consumer's to purchase extended warranty's to protect their investment, after the Manufacturer's Warranty expires. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Buyer Beware
on March 1, 2017
Posted by: AJK4
from Courtice, ON
Purchased the fridge and freezer set in July 2014 because the fridge on the old set went and had to replace both. This fridge has now stopped working after 2 1/2 years. We didn't buy the extended warranty because my opinion is it should last for several years if it's a good product! This is not. Don't buy it unless you are willing to pay extra for the warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Great product - but no left hand opening
on December 24, 2018
Posted by: tibip
from Toronto
It is mind boggling why a company would not manufacture a refrigerator that does open on the left side. Half of the houses have kitchens that require a left hand opening refrigerator and there is no product offering. I recommend the Product management team to modify the design so the door can be reversed.
Thank you !
Thank you !
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna, Online Outreach Specialist, December 26, 2018
Hi there. We want to personally thank you for sharing your important design feedback. Your voice matters to us as we constantly strive to be the best home appliance company in North America. If needed, please contact our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Doors dimpled! Looks terrible!
on July 29, 2019
Posted by: Pam112213
from Camrose
I bought this Refrigerator and Freezer..Doors came dimpled..the store reordered new doors and they came the same. As time goes on, more and more dimples show on the doors. The store has told me that the materials used to make these doors has changed now using a foam behind the now thinner stainless and therefore leaves dimples..despite being super careful with usage and cleaning. Sadly, the inside of the appliances are well designed, however the appearance on the outside has ruined the look I was going for in the kitchen I will need to replace, but sadly these are built in and will be difficult to find a replacement that will fit this opening Buyer beware when building these in!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick, Online Outreach Specialist, August 1, 2019
Hi, Pam112213.
We appreciate your business with us and valuable feedback.
I am bummed about hear about the condition of your doors.
Based on our very stringent inspection standards during the manufacturing process, any dents or scratches on the appliance would be detected during the final inspection, and the product would not be packaged and shipped. It is virtually impossible for the manufacturer to control what occurs during shipping and storage after it leaves our facilities.
I am sorry to learn about your experience. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future appliances.
Should you need us, feel free to give us a call. Our Customer Care Department can be reached by dialing 1-800-265-8352 and available Monday through Friday from 8:30 am-8 pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
We appreciate your business with us and valuable feedback.
I am bummed about hear about the condition of your doors.
Based on our very stringent inspection standards during the manufacturing process, any dents or scratches on the appliance would be detected during the final inspection, and the product would not be packaged and shipped. It is virtually impossible for the manufacturer to control what occurs during shipping and storage after it leaves our facilities.
I am sorry to learn about your experience. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future appliances.
Should you need us, feel free to give us a call. Our Customer Care Department can be reached by dialing 1-800-265-8352 and available Monday through Friday from 8:30 am-8 pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Best fridge I've ever owned!!!!!!
on January 23, 2017
Posted by: Cham71
from Keliwna
This fridge has a great look, great storage. We love the smudge free finish. You can't go wrong with this purchase.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
beautiful set
on February 12, 2017
Posted by: TRex
from Brazeau Alberta
Love it! It completes the look of the kitchen with freezer added. No warm spots and plenty of light and space
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Still without a flaw after 7 years.
on August 2, 2017
Posted by: Stephen
from Montreal, QC, Canada
The review is for both the refrigerator and freezer.
I bought both the refrigerator, freezer and trim kit 7 and 6 years ago respectively. Both runs as smooth as the first day they came in and were powered on. The smudge free advertising is true. I haven't cleaned the doors since I got them the first time, no kidding here. Everyone who visits me tries to smudge it on purpose, per my request, but in vain. The stainless steel is not shiny like the regular Frigidaire line (which is a stain magnet) but instead, polished and refined. It looks truly luxurious and is well worth the price for what it brings to the table. These come with 1 carbon filter for each unit which also works as advertised. My fruits and veggies that I put in lasts longer and will wrinkle for a while instead of rotting (peppers for example). Life expectancy of your products gets boosted by a constant flow of clean air and stable temperature. The freezer even sucks the air once you close the door which will surprise you the first time you forget something and try to open it again. One foot against it and a good pull is required. These offer plenty of space and looks as good and mighty as you would expect from the pictures and even more. They standout and don't get unnoticed. I highly recommend both products!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca