Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 1080p - Smart - HDTV
Average customer rating
4.3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
6
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
1
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 1080p - Smart - HDTV
Posted by: jwhhsv
Verified Purchase:Yes
Great picture. I only use cable TV, the BluRay and a movie streaming service. I haven't taken time to learn to use all the features. Apparently the set does what I want and more. The only way to learn all the features would be to play with each feature.
Written by a customer while visiting sony.com
Posted by: manfromminnesota
Verified Purchase:Yes
55" best picture, sound, and value
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Anonymous
Verified Purchase:Yes
Overall very happy with quality of picture and onboard speakers, but I noticed that audio drops sometimes when switching inputs, hopefully it doesn't become a big or permanent problem
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, August 6, 2015
Hello JoeP! Thank you for sharing this information with us, the sound output could vary depending on the source used, some units have a volume limiter which needs to be either turned OFF or increased to allow the television to work properly and control the sound as it should without variations, please try the steps available through the next link to find a solution to the issue you have described:
https://us.en.kb.sony.com/app/answers/detail/a_id/33593/p/61659,62766,92862,94927/c/65,66/kw/volume%20changes
1 - Press the HOME button, then select [Settings].
2 - Select [Sound] → [Sound] → [Advanced Auto Volume] → [Normal]
https://us.en.kb.sony.com/app/answers/detail/a_id/33593/p/61659,62766,92862,94927/c/65,66/kw/volume%20changes
1 - Press the HOME button, then select [Settings].
2 - Select [Sound] → [Sound] → [Advanced Auto Volume] → [Normal]
Written by a customer while visiting sony.com
Posted by: KingKo
Verified Purchase:Yes
all around great quality, easy set up,and amazing picture. Typical Sony TV
Written by a customer while visiting sony.com
Posted by: ddl111
Verified Purchase:Yes
Great picture. Only bad things about it are: the internet takes long time to connect and the base doesn't swivel.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, August 6, 2015
Hello ddl111! Thank you for sharing this feedback with us, we would like to recommend to try the steps available through the next link to improve the network connectivity with the unit:
https://us.en.kb.sony.com/app/answers/detail/a_id/32112/kw/loading/p/61659%2C62766%2C92862%2C94927/c/65%2C66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/32112/kw/loading/p/61659%2C62766%2C92862%2C94927/c/65%2C66/related/1
Written by a customer while visiting sony.com
Posted by: lbrcol
Verified Purchase:Yes
Struggled mightily on whether or not to get a 4K UHD or not. I am so glad I went with this set. It was very affordable and the picture quality is excellent . Maybe next time on the 4K. The Satilite providers need time to catch up with the signal . This is a awesome HDTV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
very good picture, but....also buy an Android box
on August 9, 2015
Posted by: TVfan888
Verified Purchase:Yes
this TV, the Sony 55" KDL55W700B, produces a very good picture. It has EXCELLENT black levels,w/overall great color. Minimal high-speed motion blur, provided you have the feature "motion flow" turned on (yes, it produces the oft demonized "soap opera effect" - but i like it, looks almost 3-D). Now the bad news. The whole "smart TV" aspect of this TV SUCKS!! The Netflix app works well, all the rest are slow and prone to locking up, most especially the Youtube app. The TV itself has locked up on me 4-5 times (had it around 6 months), i've also turned it on only to find all the apps have disappeared!! and i had to do a factory reset, twice(which is just ridiculously hard), and multiple hard reboots(unplug for 10 min, press power button on back of TV, plug back in and turn back on). too much hassle, Sony! And don't even bother using the built in web browser- it is so laggy, i mean brain damaged slowness, as to be useless. In short, if smart TV apps are important to you, drop $100 or so and get yourself an Android Box. But the picture quality is SWEET. and isn't that what a TV is mostly about?
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, August 11, 2015
Hello TVfan888! Thank you for bringing this to our attention, we would like to recommend to try the steps available through the following link to improve the network connectivity with the applications:
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/p/61659,62766,92862,94927/c/65,66/kw/buffering
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/p/61659,62766,92862,94927/c/65,66/kw/buffering
Written by a customer while visiting sony.com
Customer Rating
1
Apps DO NOT work about 88.386573% or the time
on January 29, 2017
Posted by: MDP1311
Gender:Male
Verified Purchase:Yes
Apps that are included with this smart TV do not work. Specifically Netflix which this TV has a button on the remote for netflix. This would make me think that this app would work the best on this TV and it DOESNT. We have to try 3-4 times to get into the app, then when we do it will close the entire program and bring us back to regular TV. We try this 3-4 times as well and then give up and go to our Roku. Never had a problem with Netflix on the Roku
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com