Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
1
Absolute Garbage
on December 30, 2021
Posted by: abigail2462
from Alabama
Cannot even watch a complete movie without having to restart this device because it freezes. EVERY SINGLE TIME WE ATTEMPT TO USE IT!! And I’m not even talking once. It’s typically 3-5 times before it finally loads and even then, is super slow. Garbage!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2022
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tewickh
from Hernando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This bluray player works very well, but I wish the remote control transmitted a stronger signal. I sit 12 ft away from the player but I have to stretch my arm out a couple of feet for the player to receive the remotes commands.
I would recommend this to a friend!
Quality
3
Features
3
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 1, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pete3
from Southern California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The player was easy to install. Setting it up to record. Setting it up for streaming services was a little more difficult, because there were no written instructions, and the on line instructions were somewhat ambiguous.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jhon 14
from Bronx NY
Verified Purchase:Yes
Takes too long for all of the applications to start working, also, the remote control is like toy.
It feels like is going to break or disolve in your hands.
It feels like is going to break or disolve in your hands.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: cg78
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it in July 2021 for my son and it’s been a good blue ray/dvd player.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tw69
Verified Purchase:Yes
[This review was collected as part of a promotion.] A basic and simple bluray player that works fine with my basic system!
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
5
Written by a customer while visiting lg.com
Posted by: Fred133
from Delta, Utah
Verified Purchase:Yes
I attempted to watch a movie on this but after an hour and unending frustration, I gave up. The remote needed to be within 5 or so feet from the player and pointed directly at it to get any response from it even with a new battery. The closed captions were another joke. Even though the remote had a button to turn them off or on, it didn't work. The only way I could get the closed captions to turn off or on was to stop the blue ray and go into the disk settings. I thought that LG was a reputable company and had good products. This was my first and last experience I will EVER have with LG.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Jennifer, Social Media, February 22, 2022
We are disappointed that our Blu-Ray player did not meet your expectations. To access the Blu-Ray Disc Menu, it is the Info/Menu button located on upper right hand side, next to the directional arrows. And to scroll up and down the menu, use the arrow buttons and to make a selection, use the Enter button in the center. For more detailed description of your remote control, check out page 10 of your owner's manual: https://gscs-b2c.lge.com/downloadFile?fileId=z96ZVkKLpKKtmSViIVHZw. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Widgit
Verified Purchase:Yes
[This review was collected as part of a promotion.] I replaced a broken DVD player. This works well. Sound and color are great. Ease of basic playing . There are NO directions on how to use the WiFi and streaming options. I will have to search on line for those.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com