Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Posted by: Anonymous
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This player gives me more features that expected. Its size fits well on the entertainment stand.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ronlad
from Ft. Collins,CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought an original 3D blu-ray DVD player 10 to 15 years ago and it still works okay; however, with the new replacement player it has gotten smaller and, I believe, better. The picture on this unit is much improved and the remote is now much smaller, as well, but only requires one AAA battery to function. I believe that improvement is a constant and LG seem s to understnd that full well. The TV and sound bar that our system is hooked to are all LG products that I am extremely pleased with. I have, over time, have learned to trust LG products for their quality.
Pros: ease of use, battery, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wraith01
from Norco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This sound bar and subwoofer combination provides a powerful, clear and rich sound. I couldn’t be happier with the equipment and it’s price point. True value.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
NO LIGHT
on August 23, 2021
Posted by: NO LIGHT TO SHOW IT IS O
from OHIO
[This review was collected as part of a promotion.] THERE IS NO LIGHT THAT STAYS ON IN FRONT AFTER YOU TURN IT ON. THIS IS A MISTAKE IN MY OPINION
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 23, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
dies in two months
on August 31, 2021
Posted by: MVanHbeke
from Santa Fe, NM
The player quit outputting to the tv after two months. Customer support is excellent.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
junk
on September 19, 2021
Posted by: moonmull
stopped playing discs one week after purchase kept saying no disc
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 19, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Grnis
from Riverside, Mo
Verified Purchase:Yes
False advertising did not have a optical port although in the description it stated it did for that model
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
Thank you for taking the time to review our product and bringing this to our attention. This issue will be escalated for review and correction. We apologize for any inconvenience caused. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Issue with my Wi-Fi
on December 19, 2021
Posted by: KeithScott
from Indianapolis, In
[This review was collected as part of a promotion.] Every time I put in the Wi-Fi security passcode and not use it for a while but turn off the Blu-ray player. The next time I get on the Blu-ray player Wi-Fi I have to reinstall the Wi-Fi security.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com