Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Posted by: Rooty
from El Paso, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product! ... Until the wifi kept disconnection from it. I like the setup. Only wish it had disney + on it.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Doc48
from USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My Samsung Blu-Ray player locked up and quit working so I had to replace it. The LG had good reviews so I tried it. I am more than happy with it. It was easy to set up. It looks nice and works great. It is better than my Samsung at half the price.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: ValorieM
from Saint Clair Shores, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this model on January 6th and returned it to the store. It wouldn't retain my wifi password and so I kept getting an error message while I was watching a movie. It also froze when I paused the movie and was very slow and clunky.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 5, 2021
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home audio, please visit https://www.lg.com/us/home-audio. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic features and super easy to operate
on January 25, 2021
Posted by: Ky606
from Greenup Co,Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG Blu-ray a few months back and I have fell in love with its crystal clear picture and it's easy to operate not like alot of the other DVD and Blu-ray players I've had in the past.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rosco23
Verified Purchase:Yes
[This review was collected as part of a promotion.] We got this as a present and it has done exactly what we hoped it would. It has all the basics and we have not had any real issues. It is not fancy, but it is perfectly good.
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Good blu ray player but thats it
on February 12, 2021
Posted by: Shadow44260
from Lowell, MI
[This review was collected as part of a promotion.] I have had this player for a couple of months, plays blu rays no problem, however the apps are a joke. Netflix sometimes works but most of the time it gets stuck and wont work same with youtube, better off just getting a dumb blu ray player.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 14, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: John799
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got the DVD/Blueray as a Christmas gift from my daughter. It works great and we are very pleased.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible
on February 17, 2021
Posted by: dsevenkc
This player is awful! If you pause a DVD for more than a minute the unit freezes and has to be restarted, and doesn't come back to where you left off. It seems to need time to "warm up" in order to press play, or open the disc tray. It frequently gives messages about connecting to a network, interrupting play when all I'm doing is watching a disc and don't need a connection. It is slower than a VHS player from the 80s.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 18, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com