Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
1
They lied. Internet was connected,Hulu was removed
on January 22, 2020
Posted by: evej
from Maryland
Verified Purchase:Yes
I only bought this to get the Hulu App. As soon as I connected internet to player, the Hulu App was deleted from player.
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
3
Response from lg.comBy Chris, Customer Service, January 22, 2020
Despite our negotiations, Hulu has decided not to support some of our products. We apologize for the inconvenience this has caused.
Written by a customer while visiting lg.com
Customer Rating
4
Basic, really basic.
on March 15, 2020
Posted by: KTCLIQ
from Washington, DC
[This review was collected as part of a promotion.] Got this for my kid's room so he could watch DVD/Bluray movies and stream kid shows & movies on Netflix. It works. Unfortunately you cannot add/remove the other pre-installed Premium Channel apps. There is also no parental settings to restrict content, has to be done from the streaming account, which the kid can simply switch profiles to access the main account with no restrictions. Solution: Remove WiFi password form device. Overall, you get what yo pay for.
Pros: ease of use
Quality
4
Features
2
Value
4
Written by a customer while visiting lg.com
Posted by: johns2
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it to replace existing LG unit because our new TV needed a HDMI connection. It was a easy plug and play installation. The player provides a great quality picture.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sistersuetexas
from McKinney tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received last week and love lg products. Everything I expected
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Very Best Features!!
on December 7, 2020
Posted by: ajh47
from Muldrow, OK
[This review was collected as part of a promotion.] I bought this 7 months ago because I had been needing a machine that would perform and use the movies that I had bought over a year ago, but could not till now.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
on December 11, 2020
Posted by: Anonymous
from Los Angeles
[This review was collected as part of a promotion.] This product never worked properly. Netflix never launched properly and Amazon prime Worked intermittently! This unit would lock up repeatedly; I wouldn’t recommend this model to my worst enemy!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great features, easy to use
on December 11, 2020
Posted by: ninjamon49
from Nashville TN
[This review was collected as part of a promotion.] I bought it about six months ago, have not had any problems with it
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Not Sure What To Say......
on December 11, 2020
Posted by: CeeCee53
[This review was collected as part of a promotion.] I have a LG TV & wanted the same brand of Blue Ray Streaming player as I Do Like the LG Brand. I have not been pleased with it as it looses streaming connection almost Every Time I use it & it is Not my WiFi that is a few feet away. It plays videos fine but I got it for the streaming & would not be confident to recommend.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
I am sorry for the problem you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com